no write access when using webmail

[sordes]

Hi there!

Scalix 11.4.3 is running on centOS 5.2. There are 4 premium users. Three users can manage everything by using the WebAccess. Suddenly one user has only reading rights when using the WebAccess. But using the Outlook Connector works fine.

I cleared the Cache of the Browser and used different browsers without any affect.

Does anybody has an idea?

[sg]

First I would take a look at the SWA or API logging, if there are any exceptions:

/var/opt/scalix/<instance>/tomcat/logs/scalix-swa.log
/var/opt/scalix/<instance>/tomcat/logs/scalix-api.log

Have you tried with an regular IMAP Client like Thunderbird?

[sordes]

There are no actual exeptions in the log files scalix-swa.log and scalix-api.log.
No, I didn't try a regular IMAP Client at the moment.

Something has changed. Its not possible to save the settings of general options (language, format of date etc.) . Other functions e.g. sending, receiving and deleting mails are working again since today.

Server info in scalix administration shows a "red light".
Comment: "SERIOUS ERROR CDA Server (CDA Server ) 03.05.09 09:58:49
[OM 28664] There is already a CDA server process running
<- cvc_IsMappingAvail2
-> cvc_IsMappingAvail2
-> uni_GetCharset
-> cvc_iconvGetCharSetName
<- cvc_iconvGetCharSetName
-> cvc_iconvGetCharSetName
<- cvc_iconvGetCharSetName
-> cvc_IsMappingAvail3
-> cvc_iconvGetCharSetName
<- cvc_iconvGetCharSetName
-> cvc_iconvGetCharSetName
<- cvc_iconvGetCharSetName
<- cvc_IsMappingAvail3
<- uni_GetCharset
<- cvc_IsMappingAvail2
<- /build/11.4.3/src/bin/cda/cda_daemon.c:799[205,28664]"

[sg]

can you post an output of omstat -a and omstat -s

[sordes]

omstat -a
PC Monitor Started NON-STOP 0
Directory Relay Server Started 13:17:23
Notification Server Started 13:17:23 0
Shared memory daemon Started NON-STOP
Notification Monitor Started NON-STOP
Session Monitor Started NON-STOP
Indexer Started NON-STOP
Stats Daemon Started NON-STOP
Container Access Monitor Started NON-STOP
Item Structure Server Stopped
Database Monitor Started 13:17:23
Licence Monitor Daemon Started NON-STOP
LDAP Daemon Started 13:17:23
Queue Manager Started NON-STOP
Item Delete Daemon Started NON-STOP
IMAP Server Daemon Started 13:17:23
SMTP Relay Started 13:17:24
Mime Browser Controller Started 13:17:24
Event Server Started 13:17:24
omstat -s
Service Router Started 13:17:25 0
Local Delivery Started 13:17:25 0
Internet Mail Gateway Started 13:17:25 0
Local Client Interface Enabled 13:17:25 0
Remote Client Interface Enabled 13:17:25 0
Test Server Started 13:17:26 0
Request Server Started 13:17:26 0
Print Server Started 13:17:26 0
Bulletin Board Server Started 13:17:26 0
Background Search Service Started 13:17:26 0
CDA Server Started 13:17:26 0
POP3 interface Started 13:17:26 0
Omscan Server Started 13:17:26 0
Proxy Folder Service Started 13:17:26 0

Now there are entries in the scalix-swa.log

2009-03-05 16:09:14,455 WARN [Account.getUserData:315] Failed to run out of office IMAP command
javax.mail.MessagingException: A30 BAD X-GET-OUT-OF-OFFICE failed, internal error;
nested exception is:
com.sun.mail.iap.BadCommandException: A30 BAD X-GET-OUT-OF-OFFICE failed, internal error
...
2009-03-05 16:09:24,408 WARN [MapiAccess.save:151] Failed to append message to folder Calendar
javax.mail.MessagingException: A85 NO cannot append that message;
nested exception is:
com.sun.mail.iap.CommandFailedException: A85 NO cannot append that message
...
2009-03-05 16:09:27,630 ERROR [MailFolderTree.get:119] MIME:Problem getting MailFolder
com.oddpost.soap.SoapFault: faultCode: SOAP-ENV:SERVER.MessagingException; faultString: can't open folder [Deleted Items]

; detailName: MessagingException; detailMessage: can't open folder [Deleted Items]

; detailDebugInfo: javax.mail.MessagingException: A105 NO cannot SELECT that mailbox;
nested exception is:
com.sun.mail.iap.CommandFailedException: A105 NO cannot SELECT that mailbox

[sg]

is there anything in other logfiles

omshowlog

and
/var/opt/scalix/??/s/logs/fatal

I'm not sure, but it might be that there are some permissions wrong.

Code: Select all

omcheck -s -d > set_perm.sh
sh set_perm.sh


[sordes]

Right there are troubles in /var/opt/scalix/??/s/logs/fatal .

ERROR IMAP Server Da(IMAP Server Pr) Fri Mar 6 10:07:56 2009
[OM 24070] Debug message for Lab use :
imapMimeUpdateCRecNums: Could not open/read container
Pid of logging process: 23472


ERROR IMAP Server Da(IMAP Server Pr) Fri Mar 6 10:07:56 2009
[OM 3433] The open container reference provided is invalid.
Pid of logging process: 23472


ERROR Administration(Scalix Admin C) Fri Mar 6 10:08:38 2009
[SYS 2] Datei oder Verzeichnis nicht gefunden
Pid of logging process: 24346
Current errno value: 2

omcheck wrote several changes into set_perm.sh

#Now checking Mailstore files OM-USERGFILES
# Filename: /var/opt/scalix/rl/s/user/g000039/imap-cache/USER_FOLDER ( Scalix OM-USERGFILES )
# Uid is 60538 (UNKNOWN) should be 100 (scalix)
chown scalix /var/opt/scalix/rl/s/user/g000039/imap-cache/USER_FOLDER
# Mode is 660 (-rw-rw----) should be 660 (-rw-rw----)
chmod 660 /var/opt/scalix/rl/s/user/g000039/imap-cache/USER_FOLDER
# Filename: /var/opt/scalix/rl/s/user/g000039/imap-cache/00011c003df9d6bd ( Scalix OM-USERGFILES )
# Uid is 60538 (UNKNOWN) should be 100 (scalix)
chown scalix /var/opt/scalix/rl/s/user/g000039/imap-cache/00011c003df9d6bd
# Mode is 660 (-rw-rw----) should be 660 (-rw-rw----)
chmod 660 /var/opt/scalix/rl/s/user/g000039/imap-cache/00011c003df9d6bd
# Filename: /var/opt/scalix/rl/s/user/g000039/imap-cache/USER_FOLDER.syncdate ( Scalix OM-USERGFILES )
# Uid is 60538 (UNKNOWN) should be 100 (scalix)
chown scalix /var/opt/scalix/rl/s/user/g000039/imap-cache/USER_FOLDER.syncdate
# Mode is 660 (-rw-rw----) should be 660 (-rw-rw----)
chmod 660 /var/opt/scalix/rl/s/user/g000039/imap-cache/USER_FOLDER.syncdate
# Filename: /var/opt/scalix/rl/s/user/g000039/imap-cache/00010803afb2bab1 ( Scalix OM-USERGFILES )
# Uid is 60538 (UNKNOWN) should be 100 (scalix)
chown scalix /var/opt/scalix/rl/s/user/g000039/imap-cache/00010803afb2bab1
# Mode is 660 (-rw-rw----) should be 660 (-rw-rw----)
chmod 660 /var/opt/scalix/rl/s/user/g000039/imap-cache/00010803afb2bab1
# Filename: /var/opt/scalix/rl/s/user/g000039/imap-cache/0001321102241c73 ( Scalix OM-USERGFILES )
# Uid is 60538 (UNKNOWN) should be 100 (scalix)
chown scalix /var/opt/scalix/rl/s/user/g000039/imap-cache/0001321102241c73
# Mode is 660 (-rw-rw----) should be 660 (-rw-rw----)
chmod 660 /var/opt/scalix/rl/s/user/g000039/imap-cache/0001321102241c73
# Filename: /var/opt/scalix/rl/s/user/g000039/imap-cache/0001080992bb0c3f ( Scalix OM-USERGFILES )
# Uid is 60538 (UNKNOWN) should be 100 (scalix)
chown scalix /var/opt/scalix/rl/s/user/g000039/imap-cache/0001080992bb0c3f
# Mode is 660 (-rw-rw----) should be 660 (-rw-rw----)
chmod 660 /var/opt/scalix/rl/s/user/g000039/imap-cache/0001080992bb0c3f
# Filename: /var/opt/scalix/rl/s/user/g000039/000003v.1 ( Scalix OM-USERGFILES )
# Uid is 60538 (UNKNOWN) should be 100 (scalix)
chown scalix /var/opt/scalix/rl/s/user/g000039/000003v.1
# Mode is 660 (-rw-rw----) should be 660 (-rw-rw----)
chmod 660 /var/opt/scalix/rl/s/user/g000039/000003v.1
# Filename: /var/opt/scalix/rl/s/user/g00003b/imap-cache/00012a0a576cfcdd ( Scalix OM-USERGFILES )
# Uid is 60539 (UNKNOWN) should be 100 (scalix)
chown scalix /var/opt/scalix/rl/s/user/g00003b/imap-cache/00012a0a576cfcdd
# Mode is 660 (-rw-rw----) should be 660 (-rw-rw----)
chmod 660 /var/opt/scalix/rl/s/user/g00003b/imap-cache/00012a0a576cfcdd
...

[sg]

did you execute the shell script? if yes does it work again?

[sordes]

yes, I did. But nothing changed. The following message appeared in
/var/opt/scalix/??/s/logs/fatal

ERROR Administration(Scalix Admin C) Fri Mar 6 10:40:44 2009
[SYS 2] Datei oder Verzeichnis nicht gefunden
Pid of logging process: 7731
Current errno value: 2

[sg]

2009-03-05 16:09:14,455 WARN [Account.getUserData:315] Failed to run out of office IMAP command
javax.mail.MessagingException: A30 BAD X-GET-OUT-OF-OFFICE failed, internal error;
nested exception is:
com.sun.mail.iap.BadCommandException: A30 BAD X-GET-OUT-OF-OFFICE failed, internal error
...
2009-03-05 16:09:24,408 WARN [MapiAccess.save:151] Failed to append message to folder Calendar
javax.mail.MessagingException: A85 NO cannot append that message;
nested exception is:
com.sun.mail.iap.CommandFailedException: A85 NO cannot append that message
...
2009-03-05 16:09:27,630 ERROR [MailFolderTree.get:119] MIME:Problem getting MailFolder
com.oddpost.soap.SoapFault: faultCode: SOAP-ENV:SERVER.MessagingException; faultString: can't open folder [Deleted Items]

; detailName: MessagingException; detailMessage: can't open folder [Deleted Items]

; detailDebugInfo: javax.mail.MessagingException: A105 NO cannot SELECT that mailbox;
nested exception is:
com.sun.mail.iap.CommandFailedException: A105 NO cannot SELECT that mailbox

I saw those exceptions on our test system today. But I'm currently not really sure, wat the cause is.

[sordes]

It took some time but now it is running well.
I have had some troubles with the Servernames / DNS.

Thanks a lot!!