Sixth user not playing...
Posted: Tue Aug 31, 2010 7:14 am
We've got a slightly odd situation, and I'm starting to think it's looking licencing related...
There's six users set up in the BES at the moment (and another four ready to go when their phone numbers get ported). Five of them are working just fine.
The sixth is misbehaving mightily. It looks like everything's getting synched to the handheld - EXCEPT his inbox. Wierd, huh? Calendar - no prob. Sent (from webmail & outlook) - no prob. Inbox - nada. The only message that ever arrives to the handset is the initial "Congrats, you've registered".
I've just been rummaging through the BES logs, and there's these lines...
Five? What happened to User F - who is the one who's having fun & games?
The thing that's starting to scare me slightly is that it might be pure coincidence, but this Win2k8 server has... Yep, FIVE... Windows CALs. Well, it doesn't need more, surely? After all, there's no users using it...? Right...?
But then there's that other line in there...
Does that imply only five BES licences? I don't recall telling it how many I wanted - because I don't recall it asking me.
There's six users set up in the BES at the moment (and another four ready to go when their phone numbers get ported). Five of them are working just fine.
The sixth is misbehaving mightily. It looks like everything's getting synched to the handheld - EXCEPT his inbox. Wierd, huh? Calendar - no prob. Sent (from webmail & outlook) - no prob. Inbox - nada. The only message that ever arrives to the handset is the initial "Congrats, you've registered".
I've just been rummaging through the BES logs, and there's these lines...
Code: Select all
[30394] (08/31 11:46:33.874):{0x5DC} [CFG] Using 5 BES Agents with IDs 1-5 for user assignment
[30395] (08/31 11:46:44.396):{0x5DC} OptimizeAgents: Optimizing 5 agents starting from id 1 for 5 users configured to use soft agent id
[30408] (08/31 11:46:44.396):{0x5DC} [CFG] Using 500 maximum users per BES Agent for user assignment
[30396] (08/31 11:46:44.396):{0x5DC} Assignment: agent 1 - 5 users for (scalix server).(domain).home
[30000] (08/31 11:46:44.495):{0x5DC} [SRP:S32396099] Starting SRP client 'BES [BlackBerryDispatcher Version 5.0.2.12 License: Express(10000:5)] - (Server Name) [DISP] - Exchange' with UID S32396099, connect to port 3101 on localhost
[30041] (08/31 11:46:44.519):{0x5DC} Starting handheld for (User A)
[30448] (08/31 11:46:44.519):{0x5DC} {(User A)} User changed (agent): id=12, email=(User A)@(domain).co.uk, device=(PIN), routing=S32396099, agent=<none>, time=4C72618C, ext=1, wl=0, keys=(0:A:0)
[30068] (08/31 11:46:44.519):{0x5DC} User (User A) starting up...
[30041] (08/31 11:46:44.520):{0x5DC} Starting handheld for (User B)
[30448] (08/31 11:46:44.520):{0x5DC} {(User B)} User changed (agent): id=15, email=(User B)@(domain).co.uk, device=(PIN), routing=S32396099, agent=<none>, time=4C726DF2, ext=1, wl=0, keys=(0:A:0)
[30068] (08/31 11:46:44.520):{0x5DC} User (User B) starting up...
[30041] (08/31 11:46:44.520):{0x5DC} Starting handheld for (User C)
[30448] (08/31 11:46:44.520):{0x5DC} {(User C)} User changed (agent): id=16, email=(User C)@(domain).co.uk, device=(PIN), routing=S32396099, agent=<none>, time=4C76ACA6, ext=1, wl=0, keys=(A:A:0)
[30068] (08/31 11:46:44.520):{0x5DC} User (User C) starting up...
[30041] (08/31 11:46:44.521):{0x5DC} Starting handheld for (User D)
[30448] (08/31 11:46:44.521):{0x5DC} {(User D)} User changed (agent): id=17, email=(User D)@(domain).co.uk, device=(PIN), routing=S32396099, agent=<none>, time=4C7270A1, ext=1, wl=0, keys=(0:A:0)
[30068] (08/31 11:46:44.521):{0x5DC} User (User D) starting up...
[30041] (08/31 11:46:44.521):{0x5DC} Starting handheld for (User E)
[30448] (08/31 11:46:44.521):{0x5DC} {(User E)} User changed (agent): id=18, email=(User E)@(domain).co.uk, device=(PIN), routing=S32396099, agent=<none>, time=4C7272FE, ext=1, wl=0, keys=(0:A:0)
[30068] (08/31 11:46:44.521):{0x5DC} User (User E) starting up...
[30304] (08/31 11:46:44.521):{0x5DC} All handhelds (5) started
Five? What happened to User F - who is the one who's having fun & games?
The thing that's starting to scare me slightly is that it might be pure coincidence, but this Win2k8 server has... Yep, FIVE... Windows CALs. Well, it doesn't need more, surely? After all, there's no users using it...? Right...?
But then there's that other line in there...
Code: Select all
BES [BlackBerryDispatcher Version 5.0.2.12 License: Express(10000:5)]
Does that imply only five BES licences? I don't recall telling it how many I wanted - because I don't recall it asking me.