Mail problems with htc desire

[a.schild]

We have a client with a htc desire.

Calendar and Contacts sync fine, but mail does not behave correctly.

In mail we see these problems:

- In the inbox many mails are not visible at all.
For example we have 6 mails in the inbox, the htc only shows (for example) 4 of them

- When a mail was shown on the htc, and we forward that one in outlook (But still let it in the inbox)
it vanishes on the htc device. (But we see the corresponding sent-item on the htc device)

- Many mails show empty on the htc, but show correctly on outlook or the web frontend

What might be the problem ?


We see alot of such stack traces on the server:

Code: Select all

2010-06-07 08:51:05,848 FATAL [WirelessServlet.doPost:127] SERVLET - deviceId: HTCAndbfd5e7f8, user: xxxxx@xxxxxx.ch - Uncaught and unhandle
d exception was reported by the server:
com.scalix.wireless.api.service.PlatformException
        at com.scalix.wireless.api.service.Connection.execute(Connection.java:132)
        at com.scalix.wireless.api.service.PlatformClient.getAttachment(PlatformClient.java:386)
        at com.scalix.wireless.controller.command.GetAttachmentCommand.doGetAttach(GetAttachmentCommand.java:111)
        at com.scalix.wireless.controller.command.GetAttachmentCommand.execute(GetAttachmentCommand.java:77)
        at com.scalix.wireless.handlers.WirelessRequestImpl.execute(WirelessRequestImpl.java:176)
        at com.scalix.wireless.HttpRequestHandler.handleRequest(HttpRequestHandler.java:138)
        at com.scalix.wireless.WirelessServlet.doPost(WirelessServlet.java:113)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:647)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:729)
        at org.springframework.web.servlet.mvc.ServletWrappingController.handleRequestInternal(ServletWrappingController.java:158)
        at org.springframework.web.servlet.mvc.AbstractController.handleRequest(AbstractController.java:153)
        at org.springframework.web.servlet.mvc.SimpleControllerHandlerAdapter.handle(SimpleControllerHandlerAdapter.java:48)
        at org.springframework.web.servlet.DispatcherServlet.doDispatch(DispatcherServlet.java:875)
        at org.springframework.web.servlet.DispatcherServlet.doService(DispatcherServlet.java:809)
        at org.springframework.web.servlet.FrameworkServlet.processRequest(FrameworkServlet.java:571)
        at org.springframework.web.servlet.FrameworkServlet.doPost(FrameworkServlet.java:511)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:647)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:729)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:269)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
        at org.springframework.web.filter.AbstractRequestLoggingFilter.doFilterInternal(AbstractRequestLoggingFilter.java:156)
        at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:76)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:215)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
        at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213)
        at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:172)
        at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
        at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117)
        at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:108)
        at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:174)
        at org.apache.jk.server.JkCoyoteHandler.invoke(JkCoyoteHandler.java:200)
        at org.apache.jk.common.HandlerRequest.invoke(HandlerRequest.java:291)
        at org.apache.jk.common.ChannelSocket.invoke(ChannelSocket.java:775)
        at org.apache.jk.common.ChannelSocket.processConnection(ChannelSocket.java:704)
        at org.apache.jk.common.ChannelSocket$SocketConnection.runIt(ChannelSocket.java:897)
        at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:689)
        at java.lang.Thread.run(Unknown Source)


André

[billb3]

Have you tried clearing the imap cache for the user?

What version of Android is that running?

[sgreen]

You might want to try Roadsync, it is a $10 app in the market we make all our android users, including me, use. It has a free demo so he can try it out.

[a.schild]

Have you tried clearing the imap cache for the user?

No, but will try it and come back with results

What version of Android is that running?

It's android 2.1

http://www.htc.com/www/product/desire/specification.html

[a.schild]

You might want to try Roadsync, it is a $10 app in the market we make all our android users, including me, use. It has a free demo so he can try it out.

What advantages does this bring me ?

[a.schild]

Activesync is at 1.0.2 GA, Server is 11.4.6-GA (Small business edition)

In the server log I still see these messages:

Code: Select all

2010-06-17 04:26:55,846  WARN [SyncCommand.doChanges:972] COMMAND - deviceId: HTCAndbfd5e7f8, user: xxxxxxxx@xxxxxx.ch  - faile
d to create mime message encoding for changed item.
com.scalix.wireless.api.service.PlatformException
        at com.scalix.wireless.api.service.Connection.execute(Connection.java:132)
        at com.scalix.wireless.api.service.PlatformClient.changeMessage(PlatformClient.java:897)
        at com.scalix.wireless.controller.command.SyncCommand.doChanges(SyncCommand.java:946)
        at com.scalix.wireless.controller.command.SyncCommand.execute(SyncCommand.java:126)
        at com.scalix.wireless.handlers.WirelessRequestImpl.execute(WirelessRequestImpl.java:176)
        at com.scalix.wireless.HttpRequestHandler.handleRequest(HttpRequestHandler.java:138)
        at com.scalix.wireless.WirelessServlet.doPost(WirelessServlet.java:113)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:647)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:729)
        at org.springframework.web.servlet.mvc.ServletWrappingController.handleRequestInternal(ServletWrappingController.java:158)
        at org.springframework.web.servlet.mvc.AbstractController.handleRequest(AbstractController.java:153)
        at org.springframework.web.servlet.mvc.SimpleControllerHandlerAdapter.handle(SimpleControllerHandlerAdapter.java:48)
        at org.springframework.web.servlet.DispatcherServlet.doDispatch(DispatcherServlet.java:875)
        at org.springframework.web.servlet.DispatcherServlet.doService(DispatcherServlet.java:809)
        at org.springframework.web.servlet.FrameworkServlet.processRequest(FrameworkServlet.java:571)
        at org.springframework.web.servlet.FrameworkServlet.doPost(FrameworkServlet.java:511)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:647)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:729)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:269)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
        at org.springframework.web.filter.AbstractRequestLoggingFilter.doFilterInternal(AbstractRequestLoggingFilter.java:156)
        at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:76)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:215)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
        at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213)
        at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:172)
        at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
        at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117)
        at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:108)
        at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:174)
        at org.apache.jk.server.JkCoyoteHandler.invoke(JkCoyoteHandler.java:200)
        at org.apache.jk.common.HandlerRequest.invoke(HandlerRequest.java:291)
        at org.apache.jk.common.ChannelSocket.invoke(ChannelSocket.java:775)
        at org.apache.jk.common.ChannelSocket.processConnection(ChannelSocket.java:704)
        at org.apache.jk.common.ChannelSocket$SocketConnection.runIt(ChannelSocket.java:897)
        at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:689)
        at java.lang.Thread.run(Unknown Source)


followed (or prefixed?) with this stack trace

Code: Select all

2010-06-17 04:26:55,850  WARN [SyncCommand.doChanges:934] Fetching pre-existing Calendar object in order to perform a Change operat
ion FAILED. Results may not be expected, particularly in the Organizer/Attendee realm
com.scalix.wireless.api.service.PlatformException
        at com.scalix.wireless.api.service.Connection.execute(Connection.java:132)
        at com.scalix.wireless.api.service.PlatformClient.getMessagesBody(PlatformClient.java:315)
        at com.scalix.wireless.controller.command.SyncCommand.doChanges(SyncCommand.java:913)
        at com.scalix.wireless.controller.command.SyncCommand.execute(SyncCommand.java:126)
        at com.scalix.wireless.handlers.WirelessRequestImpl.execute(WirelessRequestImpl.java:176)
        at com.scalix.wireless.HttpRequestHandler.handleRequest(HttpRequestHandler.java:138)
        at com.scalix.wireless.WirelessServlet.doPost(WirelessServlet.java:113)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:647)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:729)
        at org.springframework.web.servlet.mvc.ServletWrappingController.handleRequestInternal(ServletWrappingController.java:158)
        at org.springframework.web.servlet.mvc.AbstractController.handleRequest(AbstractController.java:153)
        at org.springframework.web.servlet.mvc.SimpleControllerHandlerAdapter.handle(SimpleControllerHandlerAdapter.java:48)
        at org.springframework.web.servlet.DispatcherServlet.doDispatch(DispatcherServlet.java:875)
        at org.springframework.web.servlet.DispatcherServlet.doService(DispatcherServlet.java:809)
        at org.springframework.web.servlet.FrameworkServlet.processRequest(FrameworkServlet.java:571)
        at org.springframework.web.servlet.FrameworkServlet.doPost(FrameworkServlet.java:511)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:647)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:729)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:269)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
        at org.springframework.web.filter.AbstractRequestLoggingFilter.doFilterInternal(AbstractRequestLoggingFilter.java:156)
        at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:76)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:215)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
        at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213)
        at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:172)
        at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
        at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117)
        at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:108)
        at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:174)
        at org.apache.jk.server.JkCoyoteHandler.invoke(JkCoyoteHandler.java:200)
        at org.apache.jk.common.HandlerRequest.invoke(HandlerRequest.java:291)
        at org.apache.jk.common.ChannelSocket.invoke(ChannelSocket.java:775)
        at org.apache.jk.common.ChannelSocket.processConnection(ChannelSocket.java:704)
        at org.apache.jk.common.ChannelSocket$SocketConnection.runIt(ChannelSocket.java:897)
        at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:689)
        at java.lang.Thread.run(Unknown Source)


[sgreen]

It actually works?
It provides one consistent client across your business rather than relaying on either the stock android one or the HTC one and all the versions there of.


Do what you like, just trying to help. I make no money from it. We just use it to minimize the amount of headache we have with android and activesync.

[a.schild]

It actually works?
It provides one consistent client across your business rather than relaying on either the stock android one or the HTC one and all the versions there of.

Just that description is what I did not find on the webseite.

Do what you like, just trying to help. I make no money from it. We just use it to minimize the amount of headache we have with android and activesync.

Sorry if you feel offended, it was in no way meant
I'm always glad to see different solutions for problems.

Thanks you

André

[a.schild]

Have you tried clearing the imap cache for the user?

No, but will try it and come back with results

Clearing the imap cache did not help...

[sgreen]

No, problem. If you do get a chance to try it let me know how it works.
We are using it on HTC incredibles with no issue, and it would be nice to know it works on the desire too.

[tenaciousC]

Hi,

Have upgraded my HTC Hero (which was working perfectly with Scalix) to 2.1-update1. Since then, same problems as above.

Has anyone logged a bug for this on bugzilla?

Seems (for me) problem can be recreated by sending mail from Outlook to account with Active sync. On first opening, mail body will be visible. Upon subsequent reopening it will not be visible. Also, have seen mails not show up at all on device.

This is a big problem for us as we have a number of users who will upgrade into this bad state. Need to get this looked into pretty fast!

Cheers

C

[sgreen]

Same problem with Incredible, Seems to only impact HTC phones as far as we can tell. Using alternate clients is another fix as I already mentioned. Just adding support to the idea of a bug for this.

[tenaciousC]

Same problem with Incredible, Seems to only impact HTC phones as far as we can tell. Using alternate clients is another fix as I already mentioned. Just adding support to the idea of a bug for this.

https://bugzilla.scalix.com/show_bug.cgi?id=21420

Am using roadsync to good effect in the meantime. It seems confined to the HTC mail client on these devices.

Cheers

C

[a.schild]

Same problem with Incredible, Seems to only impact HTC phones as far as we can tell. Using alternate clients is another fix as I already mentioned. Just adding support to the idea of a bug for this.

https://bugzilla.scalix.com/show_bug.cgi?id=21420

Am using roadsync to good effect in the meantime. It seems confined to the HTC mail client on these devices.

We are also seeing problems with Roadsync:

- Mail works sucessfully (Did only sync some partial with the HTC)
- Kalendar items sometimes span over 2 days. (We have the server in UTC and the HTC Client in european summertime)
- Contacts, looked ok with HTC, with roadsync we lost all öäü etc. and the place+zip are now shown in the street field
- Todos are not synched at all

????

[mxx]

You can't sync tasks with scalix activesync yet.
I use my outlook client to also sync tasks with toodledo and a really nice toodledo client app on my legend.