personal Contacts does not get synced

[mars solutions]

Hello everybody,

I have a very special problem with the following environment:
Nokia E71 with MailForExchange v2.9.158

using the actual 11.4.6 with scalix-wireless-1.0.2.672-1 package:

Everything except the personal 'Contacts' get synced and we don't know why!

All I could gather from the logs leading probably to this is the following:

2010-01-26 16:59:53,070 WARN [XNotifyRequest$OurResponseListener.handleResponse:56] IMAP - platformid: 919F4228EC1D16B614ABF5AF5D853624, clientid: D1D75412FCADE87A6D5C2547FC8A5669 - Received a response that was not an IMAPResponse object
2010-01-26 16:59:53,673 ERROR [PushNotificationConnection.run:158] NOTIF - sessionId: 4510DD20610B5098ACB2340E0D455121, user: lars.XXXX - could not retrieve the SessionNotifications object for this request.
2010-01-26 16:59:53,674 ERROR [PushNotificationConnection.run:191] NOTIF - sessionId: 4510DD20610B5098ACB2340E0D455121, user: lars.XXXX notification message processing failed
N00010 resource not found
at com.scalix.api.notification.PushNotificationConnection.run(PushNotificationConnection.java:159)
at java.lang.Thread.run(Unknown Source)
2010-01-26 17:13:20,283 ERROR [RestServlet.sendError:38] Sending error

and:
2010-01-26 17:13:20,290 INFO [LoggingMultiThreadedHttpConnectionManager.getConnectionWithTimeout:61] CONFIG - max total: 50, max per host: 50, total in use: 5 - getting connection for host http://troubadix.XXXXXXXX.com:8080 (5 in use for host)
2010-01-26 17:15:11,256 INFO [WirelessServlet.doPost:103] SERVLET - deviceId: IMEI352924021535096, user: lars.XXXX - HTTP post Request received: /wirelessUser=lars.XXXX&DeviceId=IMEI352924021535096&DeviceType=IMEI352924021535096&Cmd=Sync
2010-01-26 17:15:15,057 INFO [SyncCommand.doSync:194] COMMAND - deviceId: IMEI352924021535096, user: lars.XXXX - executing content sync on folder: INBOX
2010-01-26 17:15:15,059 INFO [LoggingMultiThreadedHttpConnectionManager.getConnectionWithTimeout:61] CONFIG - max total: 50, max per host: 50, total in use: 5 - getting connection for host http://troubadix.XXXXXXXXX.com:8080 (5 in use for host)
2010-01-26 17:15:21,362 INFO [WirelessServlet.doPost:103] SERVLET - deviceId: IMEI352924021535096, user: lars.XXXX - HTTP post Request received: /wirelessUser=lars.XXXX&DeviceId=IMEI352924021535096&DeviceType=IMEI352924021535096&Cmd=Sync
2010-01-26 17:15:25,607 INFO [SyncCommand.doSync:194] COMMAND - deviceId: IMEI352924021535096, user: lars.XXXX - executing content sync on folder: Calendar
2010-01-26 17:15:25,609 INFO [LoggingMultiThreadedHttpConnectionManager.getConnectionWithTimeout:61] CONFIG - max total: 50, max per host: 50, total in use: 5 - getting connection for host http://troubadix.XXXXXXXXX.com:8080 (5 in use for host)
2010-01-26 17:15:32,684 INFO [WirelessServlet.doPost:103] SERVLET - deviceId: IMEI352924021535096, user: lars.XXXX - HTTP post Request received: /wirelessUser=lars.XXXX&DeviceId=IMEI352924021535096&DeviceType=IMEI352924021535096&Cmd=Sync
2010-01-26 17:15:33,665 INFO [SyncCommand.doSync:194] COMMAND - deviceId: IMEI352924021535096, user: lars.XXXX - executing content sync on folder: Contacts
2010-01-26 17:15:33,667 INFO [LoggingMultiThreadedHttpConnectionManager.getConnectionWithTimeout:61] CONFIG - max total: 50, max per host: 50, total in use: 5 - getting connection for host http://troubadix.XXXXXXXXXXX.com:8080 (5 in use for host)

and another:
2010-01-21 16:09:18,640 WARN [WirelessServlet.doPost:119] SERVLET - deviceId: IMEI352924021535096, user: lars.XXXX - Uncaught and unhandled exception was reported by the server:
C00002 command not supported
Message:Command is not supported

We already did an omscan on this certain user and checked if it works perfectly with webmail/outlook -> it does.

Any help here is greatly appreciated!

Regards,
Sebastian

[mars solutions]

Hello again.
Any hint on this one yet? I have the exact same issue now with an Android using RoadSync.

thanks in advance.

[wayne@conversant.co.za]

Hi,

I have have a problem syncing contacts with ActiveSync on Nokia N97 (latest firmware + lastest Mail for Exchange). It does about 118 out of 193 contacts, then bombs out with "system error". I will try find out if I get similar errors to you in the logs.

Regards,
Wayne

[Valerion]

I get the following from my logs:

Code: Select all

2010-07-12 16:40:37,773  WARN [WirelessServlet.doPost:119] SERVLET - deviceId: IMEI<REMOVED>, user: <REMOVED> - Uncaught and unhandled exception was reported by the server:
C00002 command not supported
 Message:Command is not supported

 Stacktrace:
[Ljava.lang.StackTraceElement;@5cefc19c
        at com.scalix.wireless.controller.command.SettingsCommand.execute(SettingsCommand.java:17)
        at com.scalix.wireless.handlers.WirelessRequestImpl.execute(WirelessRequestImpl.java:176)
        at com.scalix.wireless.HttpRequestHandler.handleRequest(HttpRequestHandler.java:138)
        at com.scalix.wireless.WirelessServlet.doPost(WirelessServlet.java:113)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:647)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:729)
        at org.springframework.web.servlet.mvc.ServletWrappingController.handleRequestInternal(ServletWrappingController.java:158)
        at org.springframework.web.servlet.mvc.AbstractController.handleRequest(AbstractController.java:153)
        at org.springframework.web.servlet.mvc.SimpleControllerHandlerAdapter.handle(SimpleControllerHandlerAdapter.java:48)
        at org.springframework.web.servlet.DispatcherServlet.doDispatch(DispatcherServlet.java:875)
        at org.springframework.web.servlet.DispatcherServlet.doService(DispatcherServlet.java:809)
        at org.springframework.web.servlet.FrameworkServlet.processRequest(FrameworkServlet.java:571)
        at org.springframework.web.servlet.FrameworkServlet.doPost(FrameworkServlet.java:511)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:647)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:729)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:269)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
        at org.springframework.web.filter.AbstractRequestLoggingFilter.doFilterInternal(AbstractRequestLoggingFilter.java:156)
        at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:76)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:215)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
        at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213)
        at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:172)
        at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
        at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117)
        at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:108)
        at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:174)
        at org.apache.jk.server.JkCoyoteHandler.invoke(JkCoyoteHandler.java:200)
        at org.apache.jk.common.HandlerRequest.invoke(HandlerRequest.java:291)
        at org.apache.jk.common.ChannelSocket.invoke(ChannelSocket.java:775)
        at org.apache.jk.common.ChannelSocket.processConnection(ChannelSocket.java:704)
        at org.apache.jk.common.ChannelSocket$SocketConnection.runIt(ChannelSocket.java:897)
        at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:689)
        at java.lang.Thread.run(Unknown Source)

This is repeated twice, then each contact shows up as follows:

Code: Select all

2010-07-12 16:41:20,371  WARN [SyncCommand.outputContactsMessage:629] Contact: <REMOVED REMOVED>(0003f910a833fed1) to output contained no contact details