Iphone ActiveSync ServerError

[martijng]

Hi,

In our company we have a couple of iPhones connected with ActiveSync.
On most of the phones ActiveSync works fine, but my phone doesn't sync. When I try to sync I get the following message in scalix-wireless.log

2009-10-05 16:05:32,715 FATAL [WirelessServlet.doPost:127] SERVLET - deviceId: Appl88842NM51R4, user: martijn.gregoire@relate4u.com - Uncaught and unhandled exception was reported by the server:
java.lang.NullPointerException
at java.io.StringReader.<init>(Unknown Source)
at com.scalix.wireless.utils.HtmlUtils.htmlToText(HtmlUtils.java:58)
at com.scalix.wireless.controller.command.SyncCommand.outputBodySnippet(SyncCommand.java:1396)
at com.scalix.wireless.controller.command.SyncCommand.outputEmailMessage(SyncCommand.java:470)
at com.scalix.wireless.controller.command.SyncCommand.createWirelessOutputFormat(SyncCommand.java:318)
at com.scalix.wireless.controller.command.SyncCommand.doSync(SyncCommand.java:225)
at com.scalix.wireless.controller.command.SyncCommand.execute(SyncCommand.java:155)
at com.scalix.wireless.handlers.WirelessRequestImpl.execute(WirelessRequestImpl.java:176)
at com.scalix.wireless.HttpRequestHandler.handleRequest(HttpRequestHandler.java:138)
at com.scalix.wireless.WirelessServlet.doPost(WirelessServlet.java:113)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:647)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:729)
at org.springframework.web.servlet.mvc.ServletWrappingController.handleRequestInternal(ServletWrappingController.java:158)
at org.springframework.web.servlet.mvc.AbstractController.handleRequest(AbstractController.java:153)
at org.springframework.web.servlet.mvc.SimpleControllerHandlerAdapter.handle(SimpleControllerHandlerAdapter.java:48)
at org.springframework.web.servlet.DispatcherServlet.doDispatch(DispatcherServlet.java:875)
at org.springframework.web.servlet.DispatcherServlet.doService(DispatcherServlet.java:809)
at org.springframework.web.servlet.FrameworkServlet.processRequest(FrameworkServlet.java:571)
at org.springframework.web.servlet.FrameworkServlet.doPost(FrameworkServlet.java:511)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:647)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:729)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:269)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
at org.springframework.web.filter.AbstractRequestLoggingFilter.doFilterInternal(AbstractRequestLoggingFilter.java:156)
at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:76)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:215)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:172)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:108)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:174)
at org.apache.jk.server.JkCoyoteHandler.invoke(JkCoyoteHandler.java:200)
at org.apache.jk.common.HandlerRequest.invoke(HandlerRequest.java:283)
at org.apache.jk.common.ChannelSocket.invoke(ChannelSocket.java:773)
at org.apache.jk.common.ChannelSocket.processConnection(ChannelSocket.java:703)
at org.apache.jk.common.ChannelSocket$SocketConnection.runIt(ChannelSocket.java:895)
at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:689)
at java.lang.Thread.run(Unknown Source)


On my phone I get the message "Cannot get mail. Server Error".

Anyone got an idea how to fix this error?

thanks in advance

[billb3]

Anything showing in omshowlog? If that is fine and all other iPhones are fine, you might want to try clearing out your inbox and see if you can sync. If that does the trick, maybe try exporting/importing your inbox using sxmboxexp/imp. Like I did here: http://www.scalix.com/forums/viewtopic.php?f=34&t=14268

[martijng]

Thanks,

It did the trick for me.

I only had an error with syncing when I imported the mail.
It happened to be an email newsletter which caused me all the problems.