Active Sync Error

Forum to discuss the Scalix ActiveSync product

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anybody
Posts: 52
Joined: Thu Apr 09, 2009 7:28 am
Location: Munich, Germany
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Re: Active Sync Error

Postby anybody » Tue Nov 03, 2009 11:41 am

My research and communications with Scalix Support on those Mail For Exchange Sync problems has resulted in the following:

MfE will not sync correctly and report a server error if a mail is in the Inbox that does not contain a "To:" in the header and is only addressed to or or more BCC receipients (as it is often the case with newsletters)

The bug can be reproduced easily by these steps:
- Create a new account, Premium user with Activesync rights
- Send testmail to account
- Configure E51 with latest firmware and latest MfE to sync mail.
- Everything works fine, the testmail can be seen on the Nokia
- Now send a mail to the account that has no "To:" recipient, only a single or multiple BCC recipients
- Try to sync the Nokia again: It will hang while syncing or fail with "Systemfehler: Versuchen sie es später erneut" (System Error: Try again later)

I've submitted those findings to Mr. Hoener from Support, and hope this will be fixed. As it currently stands, a single BCC-only email will prevent the entire Nokia eMail Sync from working.

I'm also publishing my findings here in case someone else stumbles upon problems with Nokia Devices (I would assume that not only the E51 is affected), so it's properly documented in the forums.

anybody
Posts: 52
Joined: Thu Apr 09, 2009 7:28 am
Location: Munich, Germany
Contact:

Re: Active Sync Error

Postby anybody » Fri Nov 13, 2009 11:36 am

Update: Fixed !!! :D

https://bugzilla.scalix.com/show_bug.cgi?id=20941

And as promised, I was actually able to keep my Support-Point-Balance. Very nice.

Now I just need to wait for Activesync 1.0.2 to come out :)

deyjvu
Posts: 175
Joined: Tue Oct 25, 2005 6:48 am
Location: Australia

Re: Active Sync Error

Postby deyjvu » Thu Jun 03, 2010 10:39 pm

Do you have any issues with syncing contacts on the Nokia E51?

If not did you need to do anything 'special' to get it to work?

florian
Scalix
Scalix
Posts: 3852
Joined: Fri Dec 24, 2004 8:16 am
Location: Frankfurt, Germany
Contact:

Re: Active Sync Error

Postby florian » Fri Jun 04, 2010 4:06 am

Some nokia contact sync related issues have recently been analyzed and possibly fixed. We are looking into crafting them into a 1.0.3 release. No eta yet, though. For commercial customers with support entitlements it may make sense to open support tickets for those so that we can possibly check to verify match of root cause.

Florian
Florian von Kurnatowski, Die Harder!


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