Sent Items Disappearing

[R1200GS]

Hi!

We are seeing on some clients items missing from the sent items folder. The clients in questions are OL 2000, SC 9.4.2.6 on server 9.2.0.115.

Thanks

[ScalixSupport]

Hi,

Well, I've never heard of this, but here's a few things to check out:

- Upgrade your server; 9.2.0 is ancient by Scalix standards. The latest server includes almost two years worth of fixes and improvements. This might resolve the problem (also, this could be caused by using a very new Connector with a very old Server - I don't believe we test such setups...)

- Is there any Auto-archiving setup? Are there any Scalix Rules created? Are users using any PDA device/sync? Are there any 3rd-party apps installed in OL (Scalix does not support any at this time)?

Let me know...

Matthew
Support

[R1200GS]

I'm sorry! The server is the latest CE version...

Auto archiving is setup for the inbox, drafts and sent items for 30 days. There are no rules created, no pdas, and no plugins installed in OL.

Any ideas??

Thanks

[ScalixSupport]

Are the "missing" messages first being saved in the Drafts folder before being sent?

Did you check the pst files (from the archiving process) to see if the messages ended up in there?

Matthew
Support