Scalix Forums

does anyone have any tips for diagnosing outlook crashing problems and which email is causing the crash.

I've installed a new build of 9.4.2.5, installed a few users and imported PSTs of the mail which lives on an exchange server.

One user's mail imported succesfully over, but my own pst file keeps causing a crash every time I try to import.

We are connected on the same local LAN.

Hi,

How large was you mailbox? Have you tried creating pst files per folder and importing them that way so as to help identify the source of the issue (I'm thinking there is likely one message causing the problem)?

One thing you can try to get around this is to download and setup Thunderbird, create an account for Scalix and one for Exchange, then drag 'n drop you Exchange messages into Scalix.

Remember that no matter how you do your pst-based migration, these messages will not be reply-able or forward-able in Scalix.

Regards,

Matthew

Hi Matthew,

mailbox is around 2GB, but it's failing pretty quickly with something in the inbox.

I am now trying using an imap connection to the scalix server with outlook rather than the outlook connector and the import from the pst seems to be going through. I got one timeout message during the start of the import, but it's still going through the import. I think it may take some time :-) as it's quoting anywhere from 29 hours to 3 seconds as it's going through.

Hopefully the one message that caused the timeout will be missing and I can pick out that one as causing the connector to fail as well. I will let you know the outcome.

ScalixSupport wrote:Hi,

How large was you mailbox? Have you tried creating pst files per folder and importing them that way so as to help identify the source of the issue (I'm thinking there is likely one message causing the problem)?

One thing you can try to get around this is to download and setup Thunderbird, create an account for Scalix and one for Exchange, then drag 'n drop you Exchange messages into Scalix.

Remember that no matter how you do your pst-based migration, these messages will not be reply-able or forward-able in Scalix.

Regards,

Matthew