Outlook crashes when changing appointments or contacts

[t42nix]

Hello,

we are using Scalix and the Outlook connector in a german environment.
Sometimes Outlook crashes when I try to edit an appointment or a contact.

First I thinked it had something todo with german Umlauts. But Outlook crashes also if the appt. or the contact doesn't contain Umlauts.

Server Version 11.0.0.431
Scalix Connector Version 11.0..0.653

In the Scalix Connector Logfile I see that the crash occurs always at the same place in code. Here is a small snipped from the Outlook Connector Logfile:

Code: Select all

     83C      764 13:07:59.166 I       >CMessage::EncodeRelPropLastModTimesProp[Test Standard]
     83C      764 13:07:59.166 I         >CMessage::GetNamesFromIDs[Test Standard]
     83C      764 13:07:59.166 I           >CMsgStore::GetNamesFromIDs[CLIENT, MAILBOX, PRINCIPAL: MartiensenUlrichrobinUlrich Martiensen,, 1D7C330]
     83C      764 13:07:59.166 E             Caught exception:
     83C      764 13:07:59.166 E             
Exception Type: HResult
Function:       CMsgStore::GetNamesFromIDs
Source Line No: 1071
HResult:        0x80070057
     83C      764 13:07:59.169 E             Es wurde ein ung³ltiges Argument als Parameter angegeben.
     83C      764 13:07:59.169 I           <CMsgStore::GetNamesFromIDs(MAPI_E_INVALID_PARAMETER)[3 ms]
     83C      764 13:07:59.169 I         <CMessage::GetNamesFromIDs[3 ms]
     83C      764 13:07:59.169 C         GetNamesFromIDs failed - 80070057


Ulrich

[jeffasselin]

We're having the exact same issues in french Outlook 2003. only certain appointments from certain users exhibit this issue. Any modifications (including de-activating the reminder) will crash Outlook.

[augie]

I am also experiencing this problem with Contacts in Outlook 2003 SP2 running Scalix Connect v 11.0.1.22 and server version 11.0.1.11.

When I edit a contact and hit Save/Close, Outlook will sometimes crash. This is not the case for all contacts, just some.

[sonoracomm]

I am also experiencing this problem. Outlook crashes when editing shared (Public Folders) contacts after upgrade to 11.0.1 from 10.

As far as I have seen, we are unable to edit any contacts from before the upgrade. This is a huge problem...

When upgrading Connect, we created new profiles for all users to take advantage of SmartCache on all users.

Editing shared contacts in SWA seems OK.

TIA for any clues anyone might have,

G

[EBT2]

Do the suspect computers have IE 7 installed? we have found that this can cause outlook to crash at different times, particularly when inviting others to a meeting

[sonoracomm]

No IE 7 on any of my machines. No auto-updates.

XP Pro SP2 (new PCs a month ago)
IE 6 SP2
Outlook 2003 (no SP)
SC 11.0.1.22

Does not matter if Scalix admin or not.

Does not matter if SmartCache or not.

New Outlook profile no help.

Apparently, I was wrong about SWA - it appears to only be showing a subset of the shared contacts in the folder!? Is this a clue?

Thanks again for any assistance,

G

[sonoracomm]

I have even exported and imported all 2200 of the shared contacts. The export and import went fine, however the problem still exists in nearly the same fashion the new shared contacts folder.

Getting desperate...

G

[sonoracomm]

Well, I got past my emergency...I uninstalled Scalix Connect.

More precisely, I uninstalled 11.0.1.22 and reinstalled the version 10 connector. I don't know what other pitfalls are yet to be found running a V10 Connector with a 11.0.1 server, but I HAD to do something as the system was unusable for shared contacts as it was.

As far as I can tell, our circumstances were quite 'normal'. The user base of PCs was all new (2 months old) and fairly simple. Not simple enough, obviously, as there was clearly a big problem with the v. 11 Connector.

I would urge EVERYONE tremendous caution when upgrading from v. 10 to v. 11 as your stuff could break. Thankfully, Scalix seems to have designed the new server to work with the older Connector.

I had some trouble upgrading the server, but it was the Connector problems that cost me a lot of time (and therefore money).

I would suggest that I was stupid to upgrade my installation so quickly after v. 11 came out. Next time, I'll wait a few months longer before upgrading.

G

[florian]

Guys,

couple of things...

(1) true, Scalix Connect 10 works with Scalix Server 11. This kind of downward compatibility (at least on a +1 scale) has always been the case with Scalix as, especially in larger installs, it's nearly impossible to upgrade all the workstations running Scalix connect at the same time. Therefore, you can use Scalix Connect 10.0.0 and up with Scalix 11 server. Please do not use any earlier version than that, except for in conjunction with the special Windows NT version of the 9.2.1 connector.

(2) Crashes when trying to modify a contact is a known issue with Scalix 11.0.0 and 11.0.1. Please see http://bugzilla.scalix.com/show_bug.cgi?id=14421 for details. If you could also confirm that this correctly describes your environment, it'd be good - I want to make sure we haven't missed out on anything. The fix for this will be included in the upcoming 11.0.2 maintenance release. I currently expect this to be out in the first week of March, but as always our QA guys have the final word.

(3) We've also seen one issue relating to appointments with reminders in 11.0.2. This is covered in http://bugzilla.scalix.com/show_bug.cgi?id=14550 and actually the underlying root cause is the same as for the above, so the fix should actually address both issues.

Hope this helps,
Florian.

[brandie]

The same crashing thing is happening for me.

I'm running Server 11.0.1 on CentOS, Connect 11, Outlook 2003.

When I modify contacts and calendar items that I've created on Outlook USUALLY (but not always), everything goes OK. When I try to modify items that I've created on my Palm and synced into Outlook via PocketMirror, Outlook crashes upon hitting Save.

But, in testing this further, I've found that I created a calendar item in Outlook, tried to change the date, and it was crashing Outlook. So things aren't always okay even if the item hasn't been "imported" or synced.

Does anyone have a quick link that they could send me where I could download Connect v10 again until a proper fix is released?

[florian]

Scalix Connect 10.x is available as part of the Scalix 10 community edition download. Unfortunately, you will have to download the whole package. I hope your internet connection is fast enough to sustain the 180 MB!

What you might want to do is to hold off a couple more days. What you describe sounds like it might be related to http://bugzilla.scalix.com/show_bug.cgi?id=14421

This is fixed in Scalix 11.0.2 and if there are no further problems with QA signoff, this should be out by the end of this week.

Florian.

[keewee]

We've just had a similar? issue - migrating a user who was POP'ing their mail from the server to being a Premium User with Scalix Connect Outlook.

Outlook is version 2003SP2
Connecter is version 11.0.1.22

Process was that we set the user up as a Premium User, then blew away their existing Outlook profile and created the Scalix profile. In Outlook we then opened their old PST file and copied/moved their mail, etc, etc across into the new profile.

This went well until we tried to move their contacts across. Immediately we started getting a message about "a program is trying to access your e-mail addresses" and whether to allow it or not. This was a real issue. During testing we found that the message even came up when there were no contact and you tried to add a new contact!!

Anyway, found that a solution for a similar issue worked to solve this also - added the DWORD type registry entry HKCU\Software\Policies\Microsoft\Security\CheckAdminSettings = 1.
You might need to create the Security key before added the DWORD value name CheckAdminSettings.

As soon as we did this, the problem went away and contact entries could be copied in, or again created with out issue.

Hope this is of help.

[brandie]

I've done a little bit a testing with the new Connector and it seems to be a success in this aspect. Hurrah!

[sonoracomm]

Upgrading everything to the new version 11.0.2 seems to have fixed everything for me.

Thanks Scalix!

G

[RSisco]

I am experiencing this same problem - with Outlook locking up/crashing when editing and saving a shared contact. We are running Scalix Server 11.4.2 and Outlook Connector 11.4.2. We have always seen this problem on multiple computers at every version from 11.3.x to now.