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How to identify corrupt data that causes Outlook to crash?

Posted: Sun Nov 28, 2010 5:08 pm
by joako
I believe there is corrupt data in Scalix (which is a bug in itself). How can I identify this corrupt data? I am using Outlook 2007, all service packs, no additional plugins. I can reproduce this by setting up the same mailbox on another machine, the mailbox in question always causes a crash. Disabling SmartCache hides the issue. I've exported the mailox, deleted it and re-imported the mailbox without any success. I exported the data in Outlook, created a new mailbox and imported calendar and contacts and the issue persists.

Re: How to identify corrupt data that causes Outlook to crash?

Posted: Mon Nov 29, 2010 5:19 am
by polleke
with omscan you can check the consistency of the data.. there are many topica about omscan just one search query away

Re: How to identify corrupt data that causes Outlook to crash?

Posted: Tue Nov 30, 2010 9:43 am
by joako
But if omscan doesn't resolve this issue?

I have computer 1 and computer 2; mailbox A and mailbox B.

Computer 1 loads mailbox A fine without smartcache
Computer 2 loads mailbox B fine without smartcache

Computer 1 has outlook crashes when mailbox A is loaded
Computer 2 has outlook crashes when mailbox B is loaded

So it's not a mailstore corruption issue, it's not an outlook issue or Windows issue else computer 2 would not load mailbox A nor B.

Re: How to identify corrupt data that causes Outlook to crash?

Posted: Tue Nov 30, 2010 10:02 am
by polleke
with omshowlog -F (pick a time)
you can see what errors scalix reports with omsolve -n (give error code) you can see what's what..

Re: How to identify corrupt data that causes Outlook to crash?

Posted: Sat Jan 08, 2011 2:56 am
by joako123
There are no errors on the server due to this issue, since this is actually a client side crash.