How to identify corrupt data that causes Outlook to crash?

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joako
Posts: 308
Joined: Tue May 08, 2007 10:45 pm

How to identify corrupt data that causes Outlook to crash?

Postby joako » Sun Nov 28, 2010 5:08 pm

I believe there is corrupt data in Scalix (which is a bug in itself). How can I identify this corrupt data? I am using Outlook 2007, all service packs, no additional plugins. I can reproduce this by setting up the same mailbox on another machine, the mailbox in question always causes a crash. Disabling SmartCache hides the issue. I've exported the mailox, deleted it and re-imported the mailbox without any success. I exported the data in Outlook, created a new mailbox and imported calendar and contacts and the issue persists.
<Signature deleted... Florian>

polleke
Posts: 80
Joined: Thu Feb 28, 2008 6:09 am
Location: the Netherlands
Contact:

Re: How to identify corrupt data that causes Outlook to crash?

Postby polleke » Mon Nov 29, 2010 5:19 am

with omscan you can check the consistency of the data.. there are many topica about omscan just one search query away
Kind regards,

Paul

joako
Posts: 308
Joined: Tue May 08, 2007 10:45 pm

Re: How to identify corrupt data that causes Outlook to crash?

Postby joako » Tue Nov 30, 2010 9:43 am

But if omscan doesn't resolve this issue?

I have computer 1 and computer 2; mailbox A and mailbox B.

Computer 1 loads mailbox A fine without smartcache
Computer 2 loads mailbox B fine without smartcache

Computer 1 has outlook crashes when mailbox A is loaded
Computer 2 has outlook crashes when mailbox B is loaded

So it's not a mailstore corruption issue, it's not an outlook issue or Windows issue else computer 2 would not load mailbox A nor B.
<Signature deleted... Florian>

polleke
Posts: 80
Joined: Thu Feb 28, 2008 6:09 am
Location: the Netherlands
Contact:

Re: How to identify corrupt data that causes Outlook to crash?

Postby polleke » Tue Nov 30, 2010 10:02 am

with omshowlog -F (pick a time)
you can see what errors scalix reports with omsolve -n (give error code) you can see what's what..
Kind regards,

Paul

joako123
Posts: 10
Joined: Sun May 02, 2010 9:49 am

Re: How to identify corrupt data that causes Outlook to crash?

Postby joako123 » Sat Jan 08, 2011 2:56 am

There are no errors on the server due to this issue, since this is actually a client side crash.


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