Outlook 2007 crashes accessing Tools menu

Discuss the Scalix Outlook MAPI Interface

Moderators: ScalixSupport, admin

mmain
Posts: 10
Joined: Sun Oct 30, 2005 5:42 pm

Outlook 2007 crashes accessing Tools menu

Postby mmain » Tue Nov 16, 2010 12:09 pm

I have a rather strange problem with Outlook 2007 and scalix 11.4.6. Whenever I start Outlook it takes a long time to become interactive and uses 50% cpu until it does. Once it becomes interactive its fine, except when I attempt to use the Tools menu button, in which case it crashes completely. I have tried a complete reinstall of Office 2007 and the scalix connector, but no success. I have removed just about every addin from the registry, since I can't access the Tools menu items. Whenever I access from Outlook safe mode it works just fine. Any ideas where I should look next?

polleke
Posts: 80
Joined: Thu Feb 28, 2008 6:09 am
Location: the Netherlands
Contact:

Re: Outlook 2007 crashes accessing Tools menu

Postby polleke » Wed Nov 17, 2010 8:39 am

What does the event viewer tell us?

Can you reproduce the problem on another machine?
Kind regards,

Paul

mmain
Posts: 10
Joined: Sun Oct 30, 2005 5:42 pm

Re: Outlook 2007 crashes accessing Tools menu

Postby mmain » Wed Nov 17, 2010 10:39 pm

I have managed to resolve this problem. For some mysterious reason all the Exchange Client Extensions for Scalix were disabled. Once I re-enabled these in safe mode, everything was back to normal and the Tools menu was accessible again. I can only assume that some of the Microsoft upgrades impacted this in some way.

polleke
Posts: 80
Joined: Thu Feb 28, 2008 6:09 am
Location: the Netherlands
Contact:

Re: Outlook 2007 crashes accessing Tools menu

Postby polleke » Thu Nov 18, 2010 4:49 am

Thanx for coming bak to the forum to tell how you resolved it. Much appreciated
Kind regards,

Paul


Return to “Scalix Connect for MS Outlook”



Who is online

Users browsing this forum: No registered users and 1 guest

cron