Outlook 2007 Crash Issues

[SidebandSamurai]

Hello Everyone.

I am having a problem with Outlook 2007 crashing and asking to restart. Several of my users have complained about this issue but I have not been able to track it down until it happened to me.

I was deleting Junk mail out of my Inbox when it occurred. This is the information I received from Outlook when the crash occurred:

Code: Select all

Problem signature:
  Problem Event Name:   APPCRASH
  Application Name:   OUTLOOK.EXE
  Application Version:   12.0.6514.5000
  Application Timestamp:   4a89dc70
  Fault Module Name:   sxmapi32.dll
  Fault Module Version:   11.4.6.9214
  Fault Module Timestamp:   4afa954b
  Exception Code:   c0000005
  Exception Offset:   001d7d60
  OS Version:   6.1.7600.2.0.0.256.1
  Locale ID:   1033

Additional information about the problem:
  LCID:   1033
  Brand:   Office12Crash
  skulcid:   1033

Read our privacy statement online:
  http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
  C:\Windows\system32\en-US\erofflps.txt

You will notice that SXMAPI32.dll caused the crash. You will also see that I am on 11.4.6. SmartCache is enabled. Operating system is Windows 7 with UAC turned off.

Please let me know if you need any more info. As this problem comes up with other users, I will post updates so that you can see what other users in my network are experiencing.

Sincerely,

Sideband Samurai

[SidebandSamurai]

Also, I am still seeing this error in the Scalix Log:

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4:43:29 PM  Error returned by Scalix Server: PUTSYNC (SYNCMOD) for item 000a24f7b71df9e7 returned error 2501 (Cannot modify a component of a Master Copy (shared) item)

Could this error be related to this Outlook crash?

Sincerely,

Sideband Samurai

[SidebandSamurai]

Hi Everyone,

I have another crash. Again I was deleting E-mails out of my Inbox, I will add that I had deleted a bunch of junk mail the first time successfully, but it appears, that it is occuring after I have selected a second group of Emails and when I have deleted the Emails and its busing updating my inbox this is when it crashes.

Here is the Outlook 2007 crash Info:

Code: Select all

Problem signature:
  Problem Event Name:   APPCRASH
  Application Name:   OUTLOOK.EXE
  Application Version:   12.0.6514.5000
  Application Timestamp:   4a89dc70
  Fault Module Name:   sxmapi32.dll
  Fault Module Version:   11.4.6.9214
  Fault Module Timestamp:   4afa954b
  Exception Code:   c0000005
  Exception Offset:   001d8b60
  OS Version:   6.1.7600.2.0.0.256.1
  Locale ID:   1033

Additional information about the problem:
  LCID:   1033
  Brand:   Office12Crash
  skulcid:   1033

Read our privacy statement online:
  http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
  C:\Windows\system32\en-US\erofflps.txt


I will continue to post this crash info until asked to do otherwise.

Thanks for your time.

Sincerely,

Sideband Samurai

[SidebandSamurai]

Update:

I have had another crash. This time I was exiting outlook and it crashed. I am not certain this was caused by the Scalix plugin, but Scalix is the only plugin I use with Outlook.

here is the Debug info:

Code: Select all

Problem signature:
  Problem Event Name:   APPCRASH
  Application Name:   OUTLOOK.EXE
  Application Version:   12.0.6514.5000
  Application Timestamp:   4a89dc70
  Fault Module Name:   StackHash_98fd
  Fault Module Version:   6.1.7600.16385
  Fault Module Timestamp:   4a5bdadb
  Exception Code:   c0000374
  Exception Offset:   000c283b
  OS Version:   6.1.7600.2.0.0.256.1
  Locale ID:   1033
  Additional Information 1:   98fd
  Additional Information 2:   98fd5b48135e17743d5f982bc609ec8c
  Additional Information 3:   a60b
  Additional Information 4:   a60bb578a523d054e2fd849331f4ac9c

Read our privacy statement online:
  http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
  C:\Windows\system32\en-US\erofflps.txt


Sincerely,

Sideband Samurai

[SidebandSamurai]

Hi everyone,

I have another crash. Again it seems fairly reproducible. I was deleting a bunch of emails, outlook 2007 is sorted by subject, and there were about 20 messages I was deleting when the crash occurred. Notice that the faulted module was sxmapi32.dll

Code: Select all

Problem signature:
  Problem Event Name:   APPCRASH
  Application Name:   OUTLOOK.EXE
  Application Version:   12.0.6514.5000
  Application Timestamp:   4a89dc70
  Fault Module Name:   sxmapi32.dll
  Fault Module Version:   11.4.6.9214
  Fault Module Timestamp:   4afa954b
  Exception Code:   c0000005
  Exception Offset:   001d7d60
  OS Version:   6.1.7600.2.0.0.256.1
  Locale ID:   1033

Additional information about the problem:
  LCID:   1033
  Brand:   Office12Crash
  skulcid:   1033

Read our privacy statement online:
  http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
  C:\Windows\system32\en-US\erofflps.txt


Here is a screen shot of the error from Outlook:


Please let me know if I can provide any additional information.

I have also noticed that the Scalix Smartcahe had a green flashing X. I did not touch it thinking it would close. It was only after I double clicked clicked on the X that the Scalix plugin for outlook finally closed.

Sincerely,

Sideband Samurai

[SidebandSamurai]

Hello all,

I have been out of work for the last two weeks.

with in 5 minutes of loggin in and starting to delete junk mail, Outlook crashed again.

Here is the crash info. The crash is coming from sxmapi32.dll

Code: Select all

Problem signature:
  Problem Event Name:   APPCRASH
  Application Name:   OUTLOOK.EXE
  Application Version:   12.0.6514.5000
  Application Timestamp:   4a89dc70
  Fault Module Name:   sxmapi32.dll
  Fault Module Version:   11.4.6.9214
  Fault Module Timestamp:   4afa954b
  Exception Code:   c0000005
  Exception Offset:   001d7d60
  OS Version:   6.1.7600.2.0.0.256.1
  Locale ID:   1033

Additional information about the problem:
  LCID:   1033
  Brand:   Office12Crash
  skulcid:   1033


Are there any comments from Scalix on this problem, its pretty consistent?

Sincerely,

Sideband Samurai

[SidebandSamurai]

Still deleting junk mail, and received this this outlook crash.

Code: Select all

Problem signature:
  Problem Event Name:   APPCRASH
  Application Name:   OUTLOOK.EXE
  Application Version:   12.0.6514.5000
  Application Timestamp:   4a89dc70
  Fault Module Name:   olmapi32.dll
  Fault Module Version:   12.0.6514.5000
  Fault Module Timestamp:   4a89d653
  Exception Code:   c0000005
  Exception Offset:   000185ca
  OS Version:   6.1.7600.2.0.0.256.1
  Locale ID:   1033



This one came from olmapi32.dll, is this a Scalix module?

Sincerely,

Sideband Samurai

[les]

The microsoft reports about outlook crashing are probably not going to get you anywhere.

Outlook instability with the Scalix Connector usually comes down to the following:

1. service packs and outlook updates
2. outlook plugins

Make sure you have all patches and service packs applied to outlook.

Then check what plugins you have enabled via the trust center, both com addins and exchange extensions. Usually one of them breaks the scalix connector. Antivirus plugins, business contact manager, desktop search, itunes are all known to crash scalix. Post back what plugins you have enabled.

[SidebandSamurai]

Hi Les

The Microsoft reports about outlook crashing are probably not going to get you anywhere.

Yea, but when the crash is coming directly from Scalix, I thought I would give this a try, I am extremely frustrated about this instability, and it happens to be one of the partners of this law firm that is having the problem.

Outlook instability with the Scalix Connector usually comes down to the following:

1. service packs and outlook updates
2. outlook plugins

Make sure you have all patches and service packs applied to outlook.

Then check what plugins you have enabled via the trust center, both com addins and exchange extensions. Usually one of them breaks the scalix connector. Antivirus plugins, business contact manager, desktop search, itunes are all known to crash scalix. Post back what plugins you have enabled.

I can answer part of this question now. I have all the latest Office service packs and outlook updates installed. Plus I have uninstalled Office and Re-installed it. Since then the partner has only complained once that outlook has crashed. I have asked him if he is still having issues, and if so I will remote into his system to get the plugin list for you.

He has since replied to my email, and told me that he has had only one single crash since the Re-Install whereas before it would be a minimum of 4 a day. This looks promising!! The re-install was last Wednesday.

Since a lot of these posts were specifically from me ... that is actually deleting Email from my inbox, I can tell you the following:

Windows 7 Ultimate, all patches applied
Office 2007 All patches applied

Actually here is a screen shot of the Plug-ins page.



I can see I have the ITunes plug in (sheesh) so I will disable that. I had installed Itunes to help my sister out.

Thanks a lot for all your help.

Sincerely,

Sideband Samurai

[les]

Hi Les


Actually here is a screen shot of the Plug-ins page.



I can see I have the ITunes plug in (sheesh) so I will disable that. I had installed Itunes to help my sister out.

yep, disable itunes and the following:

abacus ?????
groove (if your not using it, may as well disable to be sure)
onenote (if your not using it, may as well disable to be sure)
pdfmoutlook (definitely upsets scalix)
windows search email indexer (definitely upsets scalix)

Check also the Exchange Client Extensions as well as com-addins.

Regards,

Les

[SidebandSamurai]

Hi Les:

yep, disable itunes and the following:

abacus ?????
groove (if your not using it, may as well disable to be sure)
onenote (if your not using it, may as well disable to be sure)
pdfmoutlook (definitely upsets scalix)
windows search email indexer (definitely upsets scalix)

Ok, I have disabled the following:

Itunes, Groove, Onenote, pdfmoutlook,

One question: Windows Search Email indexer, This is a critical part of Outlook. Disabling this feature also disables the search function in Outlook. Should I really do that? The office manager really depends on this feature. I suppose I could disable it temporarily to see if the lockups stop.

Abacus plug-in CANNOT be disabled. Abacus (www.abacuslaw.com) if you are not familiar with the software is the Law Practice software this law firm uses, this plug-in allows staff to link E-mail communication from their clients into Abacus where their clients case is tracked. This is a critical feature of the law practice software and I can not disable it even if its causing Scalix plug in problems.

Sincerely,

Sideband Samurai

[SidebandSamurai]

Les

Check also the Exchange Client Extensions as well as com-addins.

The following Exchange client extensions are enabled:

Code: Select all

AVG Exhange Extension
Scalix ACL Extension
Scalix Delegates Extension
Scalix Menu Extensions
Scalix Out of Office
Scalix Offline Working Extensions
Redemption Helper Outlook Extension for Abacus
Exchange Extensions property pages

Should I be disabling the Exchange Extensions property pages also?

Sincerely,

Sideband Samurai

[Valerion]

Not sure if it's still an issue, but I have had the AVG (and ClamWin) Outlook plugins cause Scalix some grief in the past. May be fixed in newer versions, though.

[les]

Not sure if it's still an issue, but I have had the AVG (and ClamWin) Outlook plugins cause Scalix some grief in the past. May be fixed in newer versions, though.

i'd put money on it being AVG.

[implodeme]

how are you sorting?
I get this error anytime I sort emails by FROM and try to delete many messages. If I set the sort to the default (Date) and search and delete many it works fine.