I am having a problem with Outlook 2007 crashing and asking to restart. Several of my users have complained about this issue but I have not been able to track it down until it happened to me.
I was deleting Junk mail out of my Inbox when it occurred. This is the information I received from Outlook when the crash occurred:
Code: Select all
Problem signature:
Problem Event Name: APPCRASH
Application Name: OUTLOOK.EXE
Application Version: 12.0.6514.5000
Application Timestamp: 4a89dc70
Fault Module Name: sxmapi32.dll
Fault Module Version: 11.4.6.9214
Fault Module Timestamp: 4afa954b
Exception Code: c0000005
Exception Offset: 001d7d60
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033
Additional information about the problem:
LCID: 1033
Brand: Office12Crash
skulcid: 1033
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C:\Windows\system32\en-US\erofflps.txt
You will notice that SXMAPI32.dll caused the crash. You will also see that I am on 11.4.6. SmartCache is enabled. Operating system is Windows 7 with UAC turned off.
Please let me know if you need any more info. As this problem comes up with other users, I will post updates so that you can see what other users in my network are experiencing.
Sincerely,
Sideband Samurai