Outlook 2007 – Scalix Connect for Outlook crashes iTunes

[freeloadermatt]

I have been trialling Scalix (using the community edition) for three months and have discovered that it is not possible to sync with iPhone using iTunes if SC4O is installed.

When the sync is attempted it starts OK and the backup completes normally but as soon as the contacts sync begins a dialogue appears saying “Outlook Sync Client has stopped working” and gives a Problem Event Name of “BEX” in the application “com.apple.Outlook.client.exe”. The same problem occurs straight afterwards when iTunes tries to sync the calendars and again for the notes. There is no error produced when it sync media (music / movies). So it seems that an attempt to sync any of the items which are stored in Scalix and accessed via SC4O cause iTunes to crash and the sync to fail.

I have tried the following fixes with no success:
• Re-install Scalix Connect (problem reproducible 100% of the time)
• Try a different client (problem reproducible on two machines both W7/OL2007)

Has anyone else had this problem and were you able to resolve it? Is it a known issue with a documented workaround?

System details
Server OS: Centos 5.4 x86_64 (running under in a Xen 3.4 virtual machine)
Scalix version: scalix-11.4.6-GA-community-rhel5-intel.bin
Outlook connector: Scalix Outlook Connector 11.4.6.9214
Desktop OS: Windows 7 Professional / Windows 7 Home Premium
Outlook version: Outlook 2007 (12.0.6514.5000) SP2
Anti-virus: Avast Home edition
Other clients: Scalix Web Access (over HTTPS), iPhone (Using secure IMAP over Stunnel)

[ls-al]

This is Bug 17888 and mentioned in the Releasenotes.
No chance to get this working with 11.4.

[freeloadermatt]

OK, thanks very much for the speedy reply. It's not the end of the world as I can work around the email and calendar problems using IMAP and CalDAV, but I haven't worked out a solution for syncing contacts yet.

Don't suppose you'd happen to know if this will be fixed in 11.5 or another future release?

Kind regards and thanks again
Matt

[ls-al]

The bug is marked fixed for the Scalix 11.5 branch. But for some reason the target has been changed to a later release.
This means that I can not say when the fix will be available.