Outlook 2007 crashes when sending Mails

Discuss the Scalix Outlook MAPI Interface

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Starko
Posts: 11
Joined: Mon Jan 11, 2010 9:26 am

Outlook 2007 crashes when sending Mails

Postby Starko » Thu Mar 25, 2010 11:02 am

Hello!
Following enviroment:
  • Scalix Server: 11.4.6.12377
  • Windows Vista SP2 Clients
  • Outlook 2007 SP2
  • Connector 11.4.6.12377
Since this version, we have the problem that about 2-10 times a week Outlook crashes and restarts. Sometimes the mail we were trying to send is gone, sometimes its still in the outbox and can be sent after outlook is working again.
On the weekand we updated the server and clients from one of our customers. They now have to problem, that Outlook crashes everytime they try to send an email.
I think that there is some kind of bug in this version of the connector. Before the update, there was no such problem.

I hope you can help us!

Starko

les
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Posts: 819
Joined: Thu Feb 23, 2006 10:18 am
Location: Sydney, Australia

Re: Outlook 2007 crashes when sending Mails

Postby les » Fri Mar 26, 2010 9:16 am

Starko wrote:Hello!
Following enviroment:
  • Scalix Server: 11.4.6.12377
  • Windows Vista SP2 Clients
  • Outlook 2007 SP2
  • Connector 11.4.6.12377
Since this version, we have the problem that about 2-10 times a week Outlook crashes and restarts. Sometimes the mail we were trying to send is gone, sometimes its still in the outbox and can be sent after outlook is working again.
On the weekand we updated the server and clients from one of our customers. They now have to problem, that Outlook crashes everytime they try to send an email.
I think that there is some kind of bug in this version of the connector. Before the update, there was no such problem.

I hope you can help us!

Starko


It'll be outlook plugins being incompatible with the scalix plugin. Most likely itunes, AV plugin etc. Check what plugins you have and disable them one by one till you get some stability.
Regards,

Les Stott

Starko
Posts: 11
Joined: Mon Jan 11, 2010 9:26 am

Re: Outlook 2007 crashes when sending Mails

Postby Starko » Wed May 26, 2010 9:22 am

Thank you very much for your help!
Today I was able to try it and I found out the the "Microsoft EMail Search/Index" Addin was the reason for the instability..
So far, everything seems to work out fine.


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