Clicking a message in Outlook causes it to be resent by IMAP

Discuss the Scalix Outlook MAPI Interface

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telescreamer
Posts: 12
Joined: Thu May 31, 2007 4:01 am

Clicking a message in Outlook causes it to be resent by IMAP

Postby telescreamer » Thu Oct 29, 2009 7:06 am

Most users at our site use Scalix via the Outlook connector and have a Blackberry mobile device which receives the messages through a BIS server using the IMAP4 protocol. Up till last week this worked fine but suddenly users noticed when they click an older message in Outlook it is being resent to the Blackberry device as a new message.

What can I do to solve this issue?

telescreamer
Posts: 12
Joined: Thu May 31, 2007 4:01 am

Re: Clicking a message in Outlook causes it to be resent by IMAP

Postby telescreamer » Mon Nov 02, 2009 4:37 am

So far the problem still exists

I found the following error via omshowlog -l 9

REPORT IMAP Server Da(IMAP Server Pr) 11.02.09 08:58:01
[OM 821] System error 17 on file /var/opt/scalix/r2/s/user/g00003n/000002g.lck
File Name: /var/opt/scalix/r2/s/user/g00003n/000002g.lck

billb3
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Re: Clicking a message in Outlook causes it to be resent by IMAP

Postby billb3 » Mon Nov 02, 2009 1:50 pm

Are they using Outlook 2007? We had an issue like this and turned out to be an outlook plugin, I would disable plugins one by one and keep testing...

telescreamer
Posts: 12
Joined: Thu May 31, 2007 4:01 am

Re: Clicking a message in Outlook causes it to be resent by IMAP

Postby telescreamer » Tue Nov 03, 2009 10:53 am

Solved, the Nod32 Outlook plugin caused this problem. After I disabled it, the problem went away.


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