SOLVED: Palm Conduit Error

[dresdn]

Hello.

I have a user who has a Palm phone that is unable to sync with Outlook 2003. Basically, one of two messages will come up with the title of "Microsoft Outlook Conduit" when I go to Hotsync Manager -> Applications -> Choose an Outlook item (Calendar, Contacts, etc.) -> Configure -> Settings:

a) The conduits were unable to attach to Outlook, possibly because the logon was canceled or because the default folder in the Outlook has been set to None.

b) Unexpected error

I've tried looking for the logs (which I can't find), searching the forum, and of Google, but I don't really see any reason why this would fail.

Anyone have any ideas?

Here's the versions of everything:

Outlook 2003 all patches
Scalix Connector 11.4.3.8048
Palm Desktop 6.2
HotSync Manager 7.0.2

Thank you in advance!

-Mike

[dresdn]

After pulling my hair out, it turns out that the issue was with the HotSync account. Simply deleting the Account and then re-syncing the Palm to re-create the account on the PC cleaned everything up.

-Mike