trying to send via other pop mailbox in outlook 2007, scalix

[slonghurst]

Hi

I have one user who has mutiple email accounts. He uses outlook 2007 and has the scalix connector installed. He is finding using the connector quite a painful experience. A couple of the main bugs we are finding are

1) Can't send email from one of the other non scalix mail box profiles
2) mail sent via other profile stay in outbox

Not sure if the two are related, but issue 1 is fairly important. His default email address is his scalix address, and has 3-4 other pop mail boxes within outlook. When he send an email from one of these accounts, selecting the account from the account dropdown, the mail still comes from his scalix account. I have tried setting the reply-to options but no joy. In this situation would i better setting him up with an IMAP scalix mailbox rather than a scalix mailbox?

for number 2 i saw it a while ago as a bug with this connector. We are using version 11.4.2.

Thanks in advance

[RSisco]

When using the outlook connector, you can't have other pop, imap, etc. accounts. The scalix account is the only one. The only options are to set the scalix account up as pop or imap, or use profiles - one of which has the scalix account with the outlook connector, the other(s) have your other pop account(s) setup on them.

[slonghurst]

ok thanks.

Does anyone know if there are plans to be able to use other mailboxes? If the Scalix is marketed to be an exchange replacement, then this functionality should be allowed for, as it is currently possible when using outlook and exchange.

[Valerion]

Delegation is supported, so you can use that to send on behalf of another mailbox.

As for POP3, you will have to wait for an official answer or contact Scalix directly.

[slonghurst]

Hi Valerion

It is not sending on behalf of somoeone that is the problem, it is being able to add a non scalix mailbox to an outlook profile that uses the scalix connector to connect to a scalix mailbox, and be able to send via the non scalix mailbox, without it defaulting to being sent from the scalix account.

[RSisco]

Well Valerion poses a valid substitution though. What about creating another scalix account for that other address (you can change the replyto address to something else can't you) and then use the delegation to be able to send out through that account and fetchmail to pop the emails in for it.

[slonghurst]

Hi

Yes thats true i could do that. But this is a workaround. I dont fully understand the technical nature of the scalix connector, but if Scalix are attempting to market scalix as an alternative to Exchange then i would imagine users would like to be able to do everything than can do in and Exchange/outlook setup in a Scalix/Outlook setup. Rather than hack together a work around.

For the time being I will remove the scalix connector and just use plain old IMAP as I am a big fan of scalix and dont want to have to go back to using Exchange if i can help it.

Thanks for the advice.

Regards

Shaun

[RSisco]

In Scalix's defense, I'm not sure if the limitation is with the Scalix connector, or the way that Outlook allows the integration of the connector. We have to remember that Scalix is limited to what Microsoft allows.

[tortoise]

I am currently having problem with the same thing. Scalix account with Connector, Outlook 2007 and private freemail account with POP3 access, both accounts in one profile. All mail sent with POP3 account is actually send with Scalix, which is wrong.

Because I don't have Excange server to test, I rely on information published in forums like
here http://tinyurl.com/dcd57x. According to that post it should work:

I am using Outlook 2007. I have two accounts setup. One is an exchange
account for my business and the other is a POP3 account for my personal
email. (...) If I send a test email from the account to myself (POP3 account), it will
send from my POP3.

If I do the same (ie I send the message from POP3 acount), it is still being sent by Scalix. Can someone at Scalix confirm this as Scalix Outlook Connector a bug?

[RSisco]

I don't think this is a bug, I think it is a limitation. I would recommend pulling your POP account out of Outlook though. Even though it may seem to work, most people experience lost incoming emails on the POP account when they set it up like that.

[tortoise]

Limitation of Scalix Connector or Outlook? I really doubt it is limitation of Outlook. With the setup Scalix Account + POP3 I was able to receive all POP3 mails to the message store I selected (like C:\MyPopAccount.pst) and only problem was that outgoing mail was always send from Scalix Account and not from the POP3 account. Despite I had correct outgoing mail settings entered (SMTP) and despite I chose POP3 account as sender of the specific mail.
If it woud been Outlook limitation, I really doubt Outlook would allowed me to create two accounts under one profile and even to choose sender of the message.

[RSisco]

From what I understand from other posts from Scalix is that it is a limitation that Outlook (MS) puts on the the MAPI connector - which is how Scalix is able to work. In other words, I think Outlook doesn't allow both a Scalix connection and a POP3. You are not the only one that I have heard of that has had this working correctly (or at least partially correctly). So while you are one of the lucky ones that is not just losing all of your emails, I don't think there is anything you can do about the outbound emails.

[tortoise]

To stop guessing, I downloaded and installed trial version of Office 2007 and connected it to the Exchange server. Configured exchange as a main account and added POP3 account, delivering mail to Inbox folder created in local PST file. OF course all works as expected so speculations it is not possible send mail using POP3 acount if another MAPI account exist is false.
Sorry for czech version of apps but I am sure you will undersand the important parts:

First - two accounts in one Outlook 2007 profile, first is Exchange server, second is my private POP3 account on freemail


Creating message and selecting POP3 account as sender of the message:


When I was sending this mail, I was asked about SMTP server password so I knew Outlook is using SMTP server provided in details of my POP3 account and not the Exchange server for sending outgoing mail.

Of course when it arrived it was sent from my POP3 account:


What more do you think I should do to persuade Scalix it is bug of their Connector and not Outlook "feature"?

[RSisco]

Well, hmmm...... I can't find the post(s) that I have read before saying that it is Outlook's fault. All I can find is a post from Valerion stating that it is always a bad idea to mix MAPI and POP/IMAP connections in the same profile. Can't you post a bug in the bugzilla yourself? (as opposed to convincing Scalix to open a bug)

[florian]

Wouldn't make much difference, at this point it'd end up as a WONTFIX.

Outlook does not provide us with the hooks and APIs to build the Scalix Connector in such a way that it can happily coexist with other Email service provider plugins, such as IMAP or POP. I understand that Outlook can do this when talking to Exchange, however Microsoft seems to use internal hard-coded stuff for this that is not available to our connector.

All you can do is to report the issue to Microsoft and hope that they will extend their MAPI API in a future release of Outlook.

Florian