Outlook Connector not sending emails

[Mouseclone]

I have had major issues.99.9% of them my fault. So moving on.

Scalix Connect Log:

Code: Select all

Starting Synchronization: Sending outgoing mail
11:23:45 AM  =======================================================
11:23:45 AM  Initializing
11:23:45 AM    Connecting to Scalix server
11:23:45 AM    Succeeded
11:23:45 AM    Update Inet Gateway Address In Local Server
11:23:45 AM    Succeeded
11:23:45 AM  Synchronizing the following folder(s):
11:23:45 AM     Outbox               
11:23:45 AM  Searching for conflict candidates
11:23:45 AM    Total transfer size is 100 bytes
11:23:45 AM  Searching for changes on the Scalix server
11:23:45 AM    No changes found
11:23:45 AM       84 %
11:23:45 AM      100 %
11:23:45 AM  Searching for changes in the cache
11:23:45 AM    Total transfer size is 33,208 bytes
11:23:45 AM    Sending change definitions (size is 14,748 bytes)
11:23:45 AM        9 %
11:23:45 AM      100 %
11:23:45 AM    Sending data (size is 18,460 bytes)
11:23:45 AM       13 %
11:23:45 AM      100 %
11:23:45 AM    Applying changes to Scalix server folders
11:23:46 AM  Submitting outgoing mail to server
11:23:46 AM  Unexpected sync error type 41: ''
11:23:46 AM   
11:23:46 AM  =======================================================
11:23:46 AM  Starting Synchronization: Sending outgoing mail
11:23:46 AM  Retry: 1
11:23:46 AM  =======================================================
11:23:46 AM  Initializing
11:23:46 AM  Synchronizing the following folder(s):
11:23:46 AM     Outbox               
11:23:46 AM  Searching for conflict candidates
11:23:46 AM    No changes found
11:23:46 AM  Searching for changes on the Scalix server
11:23:46 AM  Unexpected sync error type 18: ''
11:23:46 AM   
11:23:46 AM  =======================================================
11:23:46 AM  Starting Synchronization: Sending outgoing mail
11:23:46 AM  Retry: 2
11:23:46 AM  =======================================================
11:23:46 AM  Initializing
11:23:46 AM  Synchronizing the following folder(s):
11:23:46 AM     Outbox               
11:23:46 AM  Searching for conflict candidates
11:23:46 AM    No changes found
11:23:46 AM  Searching for changes on the Scalix server
11:23:46 AM  Unexpected sync error type 18: ''
11:23:46 AM  Discarding sync request
11:23:47 AM   
11:23:47 AM 

omstat -a

Code: Select all

PC Monitor                    Started        NON-STOP       0
Directory Relay Server        Started        09.15.08
Notification Server           Started        09.15.08       0
Shared memory daemon          Started        NON-STOP
Notification Monitor          Started        NON-STOP
Session Monitor               Started        NON-STOP
Indexer                       Started        NON-STOP
Stats Daemon                  Started        NON-STOP
Container Access Monitor      Started        NON-STOP
Item Structure Server         Stopped        08.11.08
Database Monitor              Started        09.15.08
Licence Monitor Daemon        Started        NON-STOP
LDAP Daemon                   Started        09.15.08
Queue Manager                 Started        NON-STOP
Item Delete Daemon            Started        NON-STOP
IMAP Server Daemon            Started        09.15.08
SMTP Relay                    Started        09.15.08
Mime Browser Controller       Started        09.15.08
Event Server                  Started        09.15.08


omstat -s

Code: Select all

Service Router                Started        09.15.08       0
Local Delivery                Started        09.15.08       0
Internet Mail Gateway         Started        09.15.08       0
Local Client Interface        Enabled        09.15.08       0
Remote Client Interface       Enabled        09.15.08       20
Test Server                   Started        09.15.08       0
Request Server                Started        09.15.08       0
Print Server                  Started        09.15.08       0
Bulletin Board Server         Started        09.15.08       0
Background Search Service     Started        09.15.08       0
CDA Server                    Started        09.15.08       0
POP3 interface                Started        09.15.08       0
Omscan Server                 Started        08:25:38       0
Archiver                      Started        09.15.08       0
Proxy Folder Service          Started        09.15.08       0


Is there anywhere else I can look to try and resolve this issue. It could be a permissions issue. I did do a cp of the mailstore with out preserving permissions. let me know if anyone has an idea. Scalix Support has been very helpful. I think that I have about worn out my friendliness with them though, I'm sure that I have been that big of a pest.

Thanks for the help Dug and Mike.

[kanderson]

You don't mention what version you're running. Start by making sure you're on 11.4.1. There have been steady improvements in the Outlook Connector with Smartcache, and you'll want to have the newest version always.

A bit of a personal recommendation, if you don't need smartcache, don't use it.

Make sure you've created a new Outlook Profile for the user if you've upgraded from a really old version of the connector (with smartcache).

Kev.

[Mouseclone]

Kanderson:

Sorry, I have done all of that. New accounts with and w/o smartcache. It appears that it is the outlook connection to scalix. It is the last thing that I have to get fixed.

Scalix Support is working on it right now. I do hope that they can resolve it. I stepped on their toes yesterday and they had to refix something that we were both working on.

It is a big mess. A word to the wise. Make sure that you back up hard links, symlinks, and permissions. Other wise you will have support tied up for days, and you will have a big head ache.

[kabalah]

i'm having the same issue

Unexpected sync error type 41

with a user running 11.4.5. is there a fix for this?
jim

[kanderson]

Please start a new thread and post the exact problem you are having.

Is this a new install? New PC? What OS? What version of Outlook? Did it work with an earlier release of the connector? Are there other Outlook Plugins installed? Does it work correctly for other users on your server, are THEY working? Is it using smartcache? is DNS correct and resolveable from the desktop. Can you telnet to the server on port 5729, and if so, what do you see?

Thanks
Kev.