Disappearing Public Folders with Outlook 2003

[juajuara]

I'm a pretty inexperienced Scalix user, but we've been using it in a small business for a few months. Just recently I migrated our remaining users from Notes to Scalix, and found that all clients using Outlook 2003 can't see the Public folders. Meaning they don't show up in the list.

One user was able to see them with Outlook 2003 for a while, and then they disappeared. The rest have never been able to see them. I would much appreciate a few ideas on where to look.

Public folders still work great for Outlook 2002(XP) and Outlook 2000, it's just the 2003 clients that have fits.

Thanks in advance,
Emil

[ScalixSupport]

Hi,

How many Public Folders does your organization have? How were the public folders created? What are the permissions for one/any of the public folders that are not displaying:

omshowacl -t bulletin -l :name

Also, what version of Scalix are you using?

Regards,

Matthew
Support

[juajuara]

Matthew:

Following is the shell output as I run the commands for each of the four public folders we use. I've never changed the acl's, but perhaps this will help you. Also we're running
version 9.4.2 Enterprise.

[root@octavian root]# omshowacl -t bulletin -l 1
Scalix Administrators config read see delete attach
Local Users none
Default read see attach
[root@octavian root]# omshowacl -t bulletin -l 2
Scalix Administrators config read see delete attach
Local Users none
Default read see attach
[root@octavian root]# omshowacl -t bulletin -l 3
Scalix Administrators config read see delete attach
Local Users none
Default read see attach
[root@octavian root]# omshowacl -t bulletin -l 4
Scalix Administrators config read see delete attach
Local Users none
Default read see attach

Thanks!
Emil

[ScalixSupport]

Hi,

One of my colleagues here at Scalix tipped me off to a weird feature in OL 2003, whereby it filters the Public folder content based on the shortcut you've choosen. Example, if I am looking at my Contacts, I only see Contact type public folders. To see all public folders, click on the "Folder List" icon (the second icon from the left at the bottom of the shortcut list. This will display all the folder lists - like older versions of Outlook.

Let me know if this works out,

Matthew
Support

[juajuara]

Matthew:

That worked! Thanks for you help.

To expand the scope of this question, the users have two public folders they share common contacts in across corporate boundaries. Is there a way I can change the server back end so that it will allow the users to address (type-ahead, and from the address-book) from these public folders? Since the backend is basically LDAP, it seems like this would be possible with the appropriate settings. My thought is if I can do this server side, then the webmail will also be able to address in the same way. Which would be very useful.

Thanks again for the disappearing public folders fix,
Emil

[ScalixSupport]

To do this in OL, right-click the Contact public folder > Properties > OL Address Book and select "show this folder as an address book". Note that there is no server-side way of doing this for OL users (or any other client, other than SWA).

To access LDAP directories in SWA, add the name of the LDAP server (and other relevant info) to the <ldapSources> section of the /etc/opt/scalix/webmail/partner.xml file. Remember to restart Tomcat when you are done.

Let me know if you need any clarification...

Regards,

Matthew
Support

[juajuara]

Matthew:

Thanks for all your help!

Emil