Name missing in to address

[steini]

When sending a mail to an address outside of scalix using outlook, the To: adderss only shows the email address, not the full name or the display name, using SWA seems to be fine.
Any ideas as to what might be the problem ?

Regards
/Steini

[steini]

Ok, maybe nobody has encountered this, but my description is also pretty lame
I'll try to describe the problem better.

We are running scalix 11.4.6 with outlook 2007.
When sending an email to a person in my private address book in outlook or when replying to a mail coming from outside of scalix, the To: address changes, for example:

I get an email from "Thorsteinn Sveinsson <steini@blabla.com>", when that person gets my reply his address looks like this:

steini <steini@blabla.com>

When using scalix webmail (or an imap client) the address does not change.

Either outlook is changing the address or scalix.

Does anyone have an idea what could be wrong here ?

[BaldBoy]

I get an email from "Thorsteinn Sveinsson <steini@blabla.com>", when that person gets my reply his address looks like this: steini <steini@blabla.com>

Pretty hard to understand what is going on.

• I get an email from "Thorsteinn Sveinsson <steini@blabla.com>" : but YOU are steini. So you are getting an email sent from yourself ?
• when that person gets my reply : which person ? A reply to an email sent by you is delivered to you again.

[steini]

It was just an example of how the address changes, a bad one I admit
If I get an email from somebody outside of my organisation, for example "User name <user@blabla.com>" and I reply to that, I expect the user to see the same address in the To: address in the header when I reply to him, instead he sees "user <user@blabla.com>".
So the persons real name gets replaced with what is before the @ in his email address.

[BaldBoy]

What do you see in the list of email addresses configured for you user in SAC ?
Is there any email address which has the descriptive part (the one enclosed in quotes) which reports only your first name ?
What is written in the field "Display Name" ?

[ls-al]

Is there any chance that you have defined this specific address as a contact in SYSTEM?
In that case the address would be changed by Scalix.

[steini]

The address is not in the SYSTEM addressbook, this happens with all addresses that are not in the SYSTEM address book. local addresses, those in the SYSTEM addressbok are working, it is only addresses in the local addressbook, and only in outlook, the same addresses work fine in scalix webmail (from the same addressbook outlook uses).
I have tried this with both outlook connector 11.4.3 and 11.4.6 and get the same result so I am inclined to think that tis is an outlook issue, I just can't find where to fix it.

When I say "local addressbook" I mean the private contacts in outlook

[steini]

And, It also happens when replying to persons not in any addressbook.

[ls-al]

There are several UXO_* tweaks for general.cfg. Most of them are explained in the Admin Guide starting at page 189.
In addition to that there is also a UXO_OVERRIDE_FRIENDLY_NAMES (see page 30) and a UXO_ADD_FRIENDLY_NAMES (undocumented in 11.4, Doc-Bug 20918) which may have influence.

I am not aware of any other setting in Outlook.

[steini]

Would changes in general.cfg not affect the webmail as well ?
As it is now, the addresse is not changed in the webmail, only in outlook.

[ls-al]

SWA is already sending MIME via SMTP. Messages generated by OL will be converted to MIME or TNEF through unix.out.

[steini]

I must confess that I am having a hard time finding the right setting to change, as I understand it the UXO_OVERRIDE_FRIENDLY_NAMES is for changing the name of the sender, is that right ?
There are some settings in genera.cfg that are not default, namely:

UAL_MAPI_ADD_CN_FIELD=TRUE
UAL_MAPI_ADD_CN_MASK=S/G/I/Q
SR_RESOLVE_MASK=4
INET_IA_RESOLVE_MASK=S/G/I/Q

could it be that one of those is having this effect ?
I cannot find any reference to these in the admin guide.

[ls-al]

I must confess that I am having a hard time finding the right setting to change, as I understand it the UXO_OVERRIDE_FRIENDLY_NAMES is for changing the name of the sender, is that right ?

Yes, those changes are used to create SMTP friendly names in case it is missing in INTERNET-ADDR.
As you said, it shouldnt affect the recipient address. But who knows without looking at (and understanding) the code?

UAL_MAPI_ADD_CN_FIELD=TRUE
UAL_MAPI_ADD_CN_MASK=S/G/I/Q
SR_RESOLVE_MASK=4
INET_IA_RESOLVE_MASK=S/G/I/Q

That backwards compatibility to Openmail/Contact. The first 2 are generating a CN for old messages that dont have a CN in the ORN and would show a blank sender/recipient. I'd doubt that there are responsible for the issue. There are enough servers in the wild that are configured with the same settings.
Regarding INET_IA_RESOLVE_MASK: That compat stuff too. I have checked the system of a customer which are still running with this setting.
Conclusion: If you dont have any "old" messages in the store anymore you can comment these settings.

[steini]

There are propably some old messages still in there, so If will retain those settings for now.
I tried setting UXO_OVERRIDE_FRIENDLY_NAMES=TRUE and restarting the internet gateway with "omoff -d 0 net && omon -w net" but the adresses are still wrong.
I'm not really fond of trying stuff I do not know how works on a production server, I was hoping some of the scalix gurus here would know which setting does what I need