Can't uninstall/over write scalix connect 9 toupgrade to 10

[lleung]

Helllo,

A new problem had came about with my limited scalix connect 10 deployment.
I have noticed one of the workstations can't seem to remove Scalix connect 9 from it's system. Here's what I've observed:

* Using the "remove" function from the 10 installer will end with a failed diallog
* Usiing window's add and remove program function will visually remove the entry out of it's list of programs. However the binary seem to stil llinger.
* Scalix connect 10 installer will always fail at the end.
* Starting Outlook, and viewing the scalix connect version after running the failed 10 installation will yield a version of 9.

My speculation is that there are some scalix binaries buried somewhere with no write access for anyone, including administrations users. Does anyone know where I might find those binaries so that I might try to manually extract them out of Outlook?

Lynda

[ScalixSupport]

First question is what error messages are you seeing when the install/remove fails ?

How were the original binaries installed ?

Cheers

Dave

[lleung]

The removal seem to be fine, no error message.
However, when I try to install Scalix Connect 10, everything seem to work until the "Finish" button is pressed. It would then pause for a few seconds, and pops up a very generic message simply stating the installation has failed. It is very nondescript.

After that, outlook can still be restarted, but the Scalix connect version will remain at 9.

I believe the original installation was by the end user's account which has administrative rights.

Lynda

[ScalixSupport]

Are you logged on as administrator for the uninstall? For the r10 installation?

All of our files go into C:\Program Files\Scalix\Connect. After the uninstall are there still files in that directory?

Thanks,
Don