outlook error, works fine with SWA [Solved!!!]

[criptus]

I've been issuing with strange outlook problem. When I connect to scalix, outlook opens and shows inbox mail list, but doesn't show mail content. When I try to move to another message it says:

Can't open this item. This command is not allowed in this context.

Over SWA user can work normaly.

What could be wrong?

I created this non-working profile on the another machine - same problem, so it means there is something on the server. I restarted entire server - same problem.

The problem occured a week ago, when after 2 months of normal working, notification service went down. I started it again, but the problem persist.

System:
CentOS 5.2.
Scalix 11.4.3
Office 2003

[PrisonMind]

did you use smartcache?

[criptus]

NO!

Why?

[PrisonMind]

then i would recreate it.

but ok
can you please poste your scalixplugin logfile (scalixmail.csv)

and the result of

Code: Select all

omscan -AU "Username"

[criptus]

I recreated smartcache, but did not switch it on (outlook).

There is no scalixmail.csv file.

omscan -AU username returns:
-------------------------------------------------------------------------------------------------------------
omscan running on 04.22.09 at 18:42:45.
Host computer : xx.xxx.xx-xxx.si.
Report mode requested.

Last omscan tool run on 04.22.09 at 02:00:01; duration 0 minute(s).
Previous server cycle run on 04.17.09 at 21:00:27; duration 1 minute(s).
Current server cycle not started; service reset or delayed.

Active scan option requested.

Scanning file/dir links .... done.

CAUTION: Scanning of message store has started.
Mounted file/dir links must be maintained during the scan.
VxFS file system must not be reorganized - see omscan(1M).

Checking/Scanning user trays .... done.

Disk usage ....

DESCRIPTION INBOX OUTBOX SENT OTHERS TRASH TOTAL RCVRY (KB)

XXXXX /ras/CN=Info XXX 161586 1 181612 1334 1459 345992 1


Same problem!

This user has to mantain a mailing list which means, that he sends over 2000 mails every week just for this purpose!! Sent mails must not be deleted in order to prove that they were sent. Sent folder has become huge...

[PrisonMind]

set the debug level higher for the scalix-plugin.
sxlogconf.exe or via outlook


And something in the system error log - omshowlog?

[criptus]

If I check sac console, there is no plugins on the plugin list.

I assume there is no need to play with scalix-plugin?

[PrisonMind]

client

outlook->extras->scalix properties->support

or search sxlogconf.exe, it should be in user home directory

server
run

Code: Select all

omshowlog

[criptus]

I deleted Outlook profile and created new one with SmartCahe enabled.

Guess what?

It works. IT DOES!!!

Man, you saved my reputation - thank you so much!!!

Should I expect the same issue with other users?

I obviously misunderstood the purpose of SmartCache...