ol 2007 / connector 11.3 sxlsvr32 error

[stephan.klein]

Hi,

initialization of smart cache went fine, everything worked for about two weeks.

Since yesterday, as soon as I start outllok and the scalix synchronisation starts, I get a popup error saying

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Datenbank '' konnte nicht geöffnet werden Entweder wird die Datenbank nicht von Ihrer Anwendung erkannt, oder die Datei ist beschädigt.


The logfile of the connector states

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15:37:31  ================================================================
15:37:31  Starte Synchronisierung: FullSync: Phase1(Posteingang)
15:37:31  ================================================================
15:37:31  Initialisiere
15:37:31  Synchronisieren der(des) folgenden Ordner(s):
15:37:31     Posteingang         
15:37:31  Searching for conflict candidates
15:37:31     Keine Änderungen gefunden
15:37:31     Suchen nach Online-Änderungen
15:37:31     Gesamtmenge bertragener Daten: 74706672 Byte
15:37:31     Ã„nderungsdefinitionen werden abgerufen (Menge: 74706672 Byte)
15:37:32     Daten werden abgerufen (Menge: 74706672 Byte)
15:37:32     Synchronisierung der Offline-Ordner
15:37:32   25 % Erledigt
15:37:33   50 % Erledigt
15:38:29  Unexpected sync error type 12: ''


Deleting the profile and starting a new sync is not really an option - this is a postbox of about 3,5 GB....

Any help?

Greetings
Stephan

[scherar]

Did you get any help yet?

I got the same problem with a quite large mailbox!

Greetz

Scherar

[kjakkanen]

And we keep getting these:
---
10:26:04 ================================================================
10:26:04 Starting Synchronization: Committing cache changes to the Scalix server
10:26:04 ================================================================
10:26:04 Initializing
10:26:04 Synchronizing the following folder(s):
10:26:04 Searching for conflict candidates
10:26:04 Unexpected sync error type 18: ''

10:26:04 ================================================================
10:26:04 Starting Synchronization: Committing cache changes to the Scalix server
10:26:04 Retry: 1
10:26:04 ================================================================
10:26:04 Initializing
10:26:04 Synchronizing the following folder(s):
10:26:04 Searching for conflict candidates
10:26:04 Unexpected sync error type 18: ''
---

Lately the lines above have been followed by these:
---
10:35:33 Unexpected error in DoMaintainCache. Access violation at 7C9106C3:
10:35:33 Bad write on 004283E0
10:35:34 Unexpected error in DoMaintainCache. Access violation at 7C9106C3:
10:35:34 Bad write on 004283E0
---


The retry number just keeps on growing and growing, reboot etc. don't help...

-Kimmo

[enielsen]

I just experienced similar issues with OL2003 and Scalix Connect 11.3.0.77.

Some variables in my situation:

Our wireless router is having trouble keeping connections at times (just read a bugzilla.scalix.com entry that mentioned problems with outgoing emails not sending properly while having a problematic wireless connection. (Something to do with MAPI.)

Second I have SmartCache enabled with the addition of all data being downloaded (instead of just Headers Only.)

I was finally able to rid myself of the problem of not being able to get messages out of my outbox AND getting sync errors ( "Unexpected error in syncmgr: , Type: 23" and then #18 repeatedly). Here is what I did.

First I turned on Headers Only sync (Tools : Scalix Properties : SmartCache Settings... Click on checkbox at bottom of pop-up window for Headers Only). Closed Outlook, and made sure ALL scalix services on my computer were off (even the system service - though I'm not sure if this is necessary.) Then opened up Outlook and soon email arrived, and messages sent out!!

I've now re-enabled the synch of all attachments, etc. (reverse of Headers Only.) - I'll see what happens! Glad I didn't have to re-initalize my entire cache. Sheesh!

E

[enielsen]

I should also say - before I did the steps I mentioned in last post - I also plugged into a wired network connection.

E

[grahamk]

I have got this issue with 1 user here too. (the error with '18' in it.)

The symptoms I have, which fit the rest, are that this user has a laptop, and may not be closing down outlook, between leaving the office, using it at home (open port for internet acces via Scalix MAPI), and coming back to the office. In the time its travelling, windows will have no network connection while it finds one (the time to get address via dhcp.) This is similar to being on an unreliable wireless network.

Outbox stays full. To send the mail, I have been shutting down Outlook, and generally receiving an sxlogger.exe shutdown error message from windows. Then I open outlook, go to outbox, reopen each email and click send. This must refresh something, and they generally send. (The last step may be unnecessary, I'm not sure yet).

Using Outlook 2k3 with Scalix 11.3 release on Windows XP

[chengcsw]

I have the same problem too

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4:10:05 PM  Initializing
4:10:05 PM  Synchronizing the following folder(s):
4:10:05 PM     Outbox               
4:10:05 PM  Searching for conflict candidates
4:10:05 PM  Unexpected sync error type 18: ''
4:10:05 PM  Discarding sync request

[Deezt]

Same problem here for a user on a laptop do we have a real solution? Our users are basically on the verge of a revolution.

See here too where someone didnt even get a reply viewtopic.php?f=3&t=12332&start=0

[jangi]

I realize it's an inconvenience (to say the least) but you really should reset smartcache. I'd follow this procedure:

Reset SmartCache (Tools -> Scalix Properties -> Support Tab -> Reset SmartCache
Run these commands:


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omoff -d0 -s local
omscan -Avfx -U "User Name/mailnode"
omon -s local


Use this http://downloads.it25.de/scripts/sx_clearmbc imap-cache clear script from the wiki (http://www.scalix.com/wiki/index.php?ti ... minScripts)
That script after clearing the IMAP Cache (which is irrelevent here) asks if you want to recreate the mailboxcache, make sure to say yes.
Launch Outlook and let SmartCache sync.