Calendar Items Disappearing

[brandie]

This is a new one that I've not seen before.

Running 11.4.2 for both the server and the Outlook connector and haven't changed any settings recently. SmartCache is enabled.

Calendar items have started "disappearing" from my Outlook 2007. When I check in Web Access, they're still there. I entered them in through Outlook, they were there for days, then suddenly they disappear (even though the Web Access calendar still shows them).

Any ideas? Do I need to turn on logging? If so, how do I do that?

[Valerion]

If they show up in SWA, they are likely still in your mailbox, and your SmartCache is getting corrupted. There should be clues in your sync log, though that gets cleared every time you start Outlook. But to be 100% sure this is the case, use omcontain to check if the entries are still in your mailbox.

[brandie]

Here are the contents of my SmartCache log:

Code: Select all

10:15:54 AM  =======================================================
10:15:54 AM  =======================================================
10:15:54 AM                      Scalix SmartCache Log
10:15:54 AM  =======================================================
10:15:54 AM  =======================================================
10:15:54 AM   
10:15:54 AM  SmartCache started 3/24/2009 10:15:54 AM for profile
10:15:54 AM  'Brandie'
10:15:54 AM   
10:15:54 AM   
10:15:54 AM   
10:15:54 AM  =======================================================
10:15:54 AM  Cache Controls set to: 'Synchronize all folders'
10:15:54 AM  =======================================================
10:15:54 AM   
10:15:54 AM  =======================================================
10:15:54 AM  'Work Offline' unticked
10:15:54 AM  =======================================================
10:15:54 AM  SmartCache attempting to  connect to Scalix server...
10:16:03 AM  Connected
10:16:04 AM   
10:16:04 AM  =======================================================
10:16:04 AM   SmartCache is not synchronized  (a change occurred
10:16:04 AM  in the cache)
10:16:04 AM  =======================================================
10:16:15 AM   
10:16:15 AM  =======================================================
10:16:15 AM  Starting Synchronization: FullSync: Hierarchy remote->local
10:16:15 AM  =======================================================
10:16:15 AM  Initializing
10:16:15 AM    Connecting to SmartCache
10:16:15 AM    Succeeded
10:16:15 AM    Connecting to Scalix server
10:16:15 AM    Succeeded
10:16:15 AM    Update Inet Gateway Address In Local Server
10:16:15 AM    Succeeded
10:16:15 AM    Update local/remote time
10:16:15 AM  Synchronizing the following folder(s):
10:16:15 AM     Mailbox - brandie@pickval.com
10:16:15 AM  Synchronizing folder hierarchy
10:16:15 AM  Searching for changes on the Scalix server
10:16:15 AM    No changes found
10:16:15 AM  Searching for conflict candidates
10:16:15 AM    No changes found
10:16:15 AM  Summary Report:
10:16:15 AM     The synchronization took 0.469 seconds
10:16:15 AM     No changes were applied to the cache
10:16:15 AM     No changes were applied to the Scalix server
10:16:15 AM     Messages submitted: 0
10:16:15 AM     Conflicts: 0
10:16:15 AM     Warnings: 0
10:16:15 AM  Synchronization completed successfully
10:16:20 AM   
10:16:20 AM  =======================================================
10:16:20 AM  Starting Synchronization: FullSync: Phase1(Inbox)
10:16:20 AM  =======================================================
10:16:20 AM  Initializing
10:16:20 AM  Synchronizing the following folder(s):
10:16:20 AM     Inbox               
10:16:20 AM  Searching for conflict candidates
10:16:20 AM    No changes found
10:16:20 AM  Searching for changes on the Scalix server
10:16:20 AM    No changes found
10:16:20 AM       84 %
10:16:20 AM      100 %
10:16:20 AM  Summary Report:
10:16:20 AM     The synchronization took 0.141 seconds
10:16:20 AM     No changes were applied to the cache
10:16:20 AM     No changes were applied to the Scalix server
10:16:20 AM     Messages submitted: 0
10:16:20 AM     Conflicts: 0
10:16:20 AM     Warnings: 0
10:16:20 AM  Synchronization completed successfully
10:16:24 AM   
10:16:24 AM  =======================================================
10:16:24 AM   SmartCache is not synchronized  (a change occurred
10:16:24 AM  in the cache)
10:16:24 AM  =======================================================
10:16:29 AM   
10:16:29 AM  =======================================================
10:16:29 AM  Starting Synchronization: FullSync: Phase1(Calendar)
10:16:29 AM  =======================================================
10:16:29 AM  Initializing
10:16:29 AM  Synchronizing the following folder(s):
10:16:29 AM     Calendar             
10:16:29 AM  Searching for conflict candidates
10:16:29 AM    No changes found
10:16:29 AM  Searching for changes on the Scalix server
10:16:29 AM    No changes found
10:16:29 AM       84 %
10:16:29 AM      100 %
10:16:29 AM  Summary Report:
10:16:29 AM     The synchronization took 0.093 seconds
10:16:29 AM     No changes were applied to the cache
10:16:29 AM     No changes were applied to the Scalix server
10:16:29 AM     Messages submitted: 0
10:16:29 AM     Conflicts: 0
10:16:29 AM     Warnings: 0
10:16:29 AM  Synchronization completed successfully
10:16:40 AM   
10:16:40 AM  =======================================================
10:16:40 AM  Starting Synchronization: FullSync: Phase1(All other
10:16:40 AM  folders)
10:16:40 AM  =======================================================
10:16:40 AM  Initializing
10:16:40 AM  Synchronizing the following folder(s):
10:16:40 AM  Searching for conflict candidates
10:16:40 AM    No changes found
10:16:40 AM  Searching for changes on the Scalix server
10:16:40 AM    No changes found
10:16:40 AM       84 %
10:16:40 AM      100 %
10:16:40 AM  Summary Report:
10:16:40 AM     The synchronization took 0.078 seconds
10:16:40 AM     No changes were applied to the cache
10:16:40 AM     No changes were applied to the Scalix server
10:16:40 AM     Messages submitted: 0
10:16:40 AM     Conflicts: 0
10:16:40 AM     Warnings: 0
10:16:40 AM  Synchronization completed successfully
10:16:40 AM   
10:16:40 AM  =======================================================
10:16:40 AM  Starting Synchronization: FullSync: Full Local->Remote
10:16:40 AM  sync, Submit, FB Update
10:16:40 AM  =======================================================
10:16:40 AM  Initializing
10:16:40 AM  Synchronizing the following folder(s):
10:16:40 AM     Mailbox - brandie@pickval.com
10:16:40 AM     Inbox               
10:16:40 AM     Outbox               
10:16:40 AM     Sent Items           
10:16:40 AM     Mailbox - brandie@pickval.com
10:16:40 AM     Categories Rename Search Folder
10:16:40 AM     Contacts             
10:16:40 AM     Calendar             
10:16:40 AM     Search Folder       
10:16:40 AM     MS-OLK-AllOutlookItems
10:16:40 AM     Search Folder       
10:16:40 AM     Unread Mail         
10:16:40 AM     Large Mail           
10:16:40 AM     Drafts               
10:16:40 AM     Categorized Mail     
10:16:40 AM     Notes               
10:16:40 AM     For Follow Up       
10:16:40 AM     Search Folders       
10:16:40 AM     Deleted Items       
10:16:40 AM     Clickwork           
10:16:40 AM     Important           
10:16:40 AM     For Follow Up       
10:16:40 AM     Tracked Mail Processing
10:16:40 AM     RSS Feeds           
10:16:40 AM     PocketMirror Calendar Conflicts
10:16:40 AM     Conflicts           
10:16:40 AM     PocketMirror Calendar Archives
10:16:40 AM     Archives             
10:16:40 AM     PocketMirror         
10:16:40 AM     Handheld Synchronization
10:16:40 AM     AVG Virus Vault     
10:16:40 AM     Personal             
10:16:40 AM     Journal             
10:16:40 AM     Subscriptions       
10:16:40 AM     Tracked Mail Processing
10:16:40 AM     Tracked Mail Processing
10:16:40 AM     To-Do Search         
10:16:40 AM     MAPI Views           
10:16:40 AM     Message Manager     
10:16:40 AM     Reminders           
10:16:40 AM     MAPI Root Folders   
10:16:40 AM     Tasks               
10:16:40 AM     Junk E-mail         
10:16:40 AM  Synchronizing folder hierarchy
10:16:40 AM  Searching for changes in the cache
10:16:40 AM    Total transfer size is 3,568 bytes
10:16:40 AM    Sending change definitions (size is 3,568 bytes)
10:16:40 AM       19 %
10:16:40 AM      100 %
10:16:40 AM    Applying changes to Scalix server folders
10:16:41 AM  Searching for conflict candidates
10:16:41 AM    Total transfer size is 348 bytes
10:16:41 AM  Searching for changes in the cache
10:16:41 AM    Total transfer size is 24,012 bytes
10:16:41 AM    Sending change definitions (size is 23,200 bytes)
10:16:41 AM        9 %
10:16:41 AM      100 %
10:16:41 AM    Sending data (size is 812 bytes)
10:16:41 AM      100 %
10:16:41 AM    Applying changes to Scalix server folders
10:16:43 AM  Summary Report:
10:16:43 AM     The synchronization took 2.219 seconds
10:16:43 AM     No changes were applied to the cache
10:16:43 AM     15 changes were applied to the Scalix server, consisting
10:16:43 AM  of:
10:16:43 AM       0    addition(s)
10:16:43 AM       15   modification(s)
10:16:43 AM       0    move(s)
10:16:43 AM       0    deletion(s)
10:16:43 AM     Messages submitted: 0
10:16:43 AM     Conflicts: 0
10:16:43 AM     Warnings: 0
10:16:43 AM  Synchronization completed successfully
10:16:53 AM   
10:16:53 AM  =======================================================
10:16:53 AM  Starting Synchronization: Committing SmartCache  changes
10:16:53 AM  to Scalix server
10:16:53 AM  =======================================================
10:16:53 AM  Initializing
10:16:53 AM  Synchronizing the following folder(s):
10:16:53 AM     Reminders           
10:16:53 AM  Synchronizing folder hierarchy
10:16:53 AM  Searching for changes in the cache
10:16:53 AM    No changes found
10:16:53 AM  Searching for conflict candidates
10:16:53 AM    No changes found
10:16:53 AM  Searching for changes in the cache
10:16:53 AM    No changes found
10:16:53 AM  Summary Report:
10:16:53 AM     The synchronization took 0.125 seconds
10:16:53 AM     No changes were applied to the cache
10:16:53 AM     No changes were applied to the Scalix server
10:16:53 AM     Messages submitted: 0
10:16:53 AM     Conflicts: 0
10:16:53 AM     Warnings: 0
10:16:53 AM  Synchronization completed successfully
10:16:58 AM   
10:16:58 AM  =======================================================
10:16:58 AM  Starting Synchronization: FullSync: Sending outgoing
10:16:58 AM  mail
10:16:58 AM  =======================================================
10:16:58 AM  Initializing
10:16:58 AM  Synchronizing the following folder(s):
10:16:58 AM     Outbox               
10:16:58 AM  Searching for conflict candidates
10:16:58 AM    No changes found
10:16:58 AM  Searching for changes on the Scalix server
10:16:58 AM    No changes found
10:16:58 AM       84 %
10:16:58 AM      100 %
10:16:58 AM  Searching for changes in the cache
10:16:58 AM    No changes found
10:16:58 AM  Submitting outgoing mail to server
10:16:58 AM  Summary Report:
10:16:58 AM     The synchronization took 0.171 seconds
10:16:58 AM     No changes were applied to the cache
10:16:58 AM     No changes were applied to the Scalix server
10:16:58 AM     Messages submitted: 0
10:16:58 AM     Conflicts: 0
10:16:58 AM     Warnings: 0
10:16:58 AM  Synchronization completed successfully
10:19:00 AM   
10:19:00 AM  =======================================================
10:19:00 AM       Background connection  dropped to conserve resources
10:19:00 AM  =======================================================
10:19:00 AM   
10:24:50 AM   
10:24:50 AM  =======================================================
10:24:50 AM   SmartCache is not synchronized  (a change occurred
10:24:50 AM  on the server)
10:24:50 AM  =======================================================
10:25:01 AM   
10:25:01 AM  =======================================================
10:25:01 AM  Starting Synchronization: Retrieving changes from Scalix
10:25:01 AM    server to SmartCache (Phase 1)
10:25:01 AM  =======================================================
10:25:01 AM  Initializing
10:25:01 AM  Synchronizing the following folder(s):
10:25:01 AM     Inbox               
10:25:01 AM  Searching for conflict candidates
10:25:01 AM    No changes found
10:25:01 AM  Searching for changes on the Scalix server
10:25:01 AM    Total transfer size is 10,829 bytes
10:25:01 AM    Retrieving change definitions (size is 2,926 bytes)
10:25:01 AM       99 %
10:25:01 AM      100 %
10:25:01 AM    Retrieving data (size is 7,903 bytes)
10:25:01 AM       99 %
10:25:01 AM      100 %
10:25:01 AM    Applying changes to cache folders
10:25:01 AM  Summary Report:
10:25:01 AM     The synchronization took 0.265 seconds
10:25:01 AM     2 changes were applied to the cache, consisting of:
10:25:01 AM       2    addition(s)
10:25:01 AM       0    modification(s)
10:25:01 AM       0    move(s)
10:25:01 AM       0    deletion(s)
10:25:01 AM     No changes were applied to the Scalix server
10:25:01 AM     Messages submitted: 0
10:25:01 AM     Conflicts: 0
10:25:01 AM     Warnings: 0
10:25:01 AM  Synchronization completed successfully
10:26:02 AM   
10:26:02 AM  =======================================================
10:26:02 AM   SmartCache is not synchronized  (a change occurred
10:26:02 AM  in the cache)
10:26:02 AM  =======================================================
10:26:06 AM   
10:26:06 AM  =======================================================
10:26:06 AM   SmartCache is not synchronized  (a change occurred
10:26:06 AM  in the cache)
10:26:06 AM  =======================================================
10:26:11 AM   
10:26:11 AM  =======================================================
10:26:11 AM  Starting Synchronization: Committing SmartCache  changes
10:26:11 AM  to Scalix server
10:26:11 AM  =======================================================
10:26:11 AM  Initializing
10:26:11 AM    Connecting to Scalix server
10:26:11 AM    Succeeded
10:26:11 AM    Update Inet Gateway Address In Local Server
10:26:11 AM    Succeeded
10:26:11 AM    Update local/remote time
10:26:11 AM  Synchronizing the following folder(s):
10:26:11 AM     Inbox               
10:26:11 AM  Searching for conflict candidates
10:26:11 AM    No changes found
10:26:11 AM  Searching for changes in the cache
10:26:11 AM    Total transfer size is 220 bytes
10:26:11 AM    Sending change definitions (size is 220 bytes)
10:26:11 AM      100 %
10:26:11 AM    Applying changes to Scalix server folders
10:26:11 AM  Summary Report:
10:26:11 AM     The synchronization took 0.515 seconds
10:26:11 AM     No changes were applied to the cache
10:26:11 AM     2 changes were applied to the Scalix server, consisting
10:26:11 AM  of:
10:26:11 AM       0    addition(s)
10:26:11 AM       0    modification(s)
10:26:11 AM       2    move(s)
10:26:11 AM       0    deletion(s)
10:26:11 AM     Messages submitted: 0
10:26:11 AM     Conflicts: 0
10:26:11 AM     Warnings: 0
10:26:11 AM  Synchronization completed successfully
10:28:06 AM   
10:28:06 AM  =======================================================
10:28:06 AM   SmartCache is not synchronized  (a change occurred
10:28:06 AM  on the server)
10:28:06 AM  =======================================================
10:28:12 AM   
10:28:12 AM  =======================================================
10:28:12 AM       Background connection  dropped to conserve resources
10:28:12 AM  =======================================================
10:28:12 AM   
10:28:17 AM   
10:28:17 AM  =======================================================
10:28:17 AM  Starting Synchronization: Retrieving changes from Scalix
10:28:17 AM    server to SmartCache (Phase 1)
10:28:17 AM  =======================================================
10:28:17 AM  Initializing
10:28:17 AM  Synchronizing the following folder(s):
10:28:17 AM     Inbox               
10:28:17 AM  Searching for conflict candidates
10:28:17 AM    No changes found
10:28:17 AM  Searching for changes on the Scalix server
10:28:17 AM    Total transfer size is 3,524 bytes
10:28:17 AM    Retrieving change definitions (size is 1,082 bytes)
10:28:17 AM       98 %
10:28:17 AM      100 %
10:28:17 AM    Retrieving data (size is 2,442 bytes)
10:28:17 AM       99 %
10:28:17 AM      100 %
10:28:17 AM    Applying changes to cache folders
10:28:17 AM  Summary Report:
10:28:17 AM     The synchronization took 0.140 seconds
10:28:17 AM     1 changes were applied to the cache, consisting of:
10:28:17 AM       1    addition(s)
10:28:17 AM       0    modification(s)
10:28:17 AM       0    move(s)
10:28:17 AM       0    deletion(s)
10:28:17 AM     No changes were applied to the Scalix server
10:28:17 AM     Messages submitted: 0
10:28:17 AM     Conflicts: 0
10:28:17 AM     Warnings: 0
10:28:17 AM  Synchronization completed successfully

How do I use omcontain?