MAPI errors when sending a document directly through Excel

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axsom1
Posts: 69
Joined: Tue Aug 17, 2004 12:31 pm

MAPI errors when sending a document directly through Excel

Postby axsom1 » Thu Feb 02, 2006 7:03 pm

One of our users is getting the following error when trying to send a document to someone directly through Excel:

General mail failure. Quite Office Excel, restart the mail system and try again.


Here is an output of the scalixmail.log file:

Outlook 11.0.5608.0 - Scalix Connect for Microsoft Outlook 9.4.2.6 - 02/02/06 : 10:58:27

630 690 00000003.400 Corrupt Inbox Max ABSREF value (3618389) found: resetting to 3614259
.......
.......
.......
630 4A0 00001478.165 A>CMsgStore::ProcessServerNotifications
00001478.165 1 notifications to process
00001478.165 Sorting...
00001478.165 Sorted
00001478.166 >CMsgStore::ProcessOMNotification
00001478.166 >CTrumptonXpMs::CreateMSEntryID
00001478.166 <CTrumptonXpMs::CreateMSEntryID[0 ms]
00001478.166 >CMAPIFolder::AddRef[Inbox]
00001478.166 <CMAPIFolder::AddRef(6)[0 ms]
00001478.166 >CTrumpton::GetClientVersion2
00001478.166 >GetClientVersion
00001478.167 <GetClientVersion[0 ms]
00001478.167 <CTrumpton::GetClientVersion2[0 ms]
00001478.167 >CMAPIFolder::QueryInterface[Inbox]
00001478.167 Requested interface: 2030c 0 0
00001478.167 >CMAPIFolder::AddRef[Inbox]
00001478.167 <CMAPIFolder::AddRef(7)[0 ms]
00001478.168 <CMAPIFolder::QueryInterface(S_OK)[0 ms]
00001478.168 >CMAPIFolder::Release[Inbox]
00001478.168 <CMAPIFolder::Release(6)[0 ms]
00001478.169 >CMAPIFolder::OnReceiveServerNotif[Inbox]
00001478.169 >CMAPIFolder::On_UAL_NOTIF_FLAG_ATTR[Inbox]
00001478.169 >CMAPIFolder::TakePartialSnapshot[Inbox]
00001478.169 >OMContainer::ComputeMAPICounts[UAL_IT_CT_IN_TRAY]
00001478.169 Counts for :
00001478.169 - Content Count :135
00001478.170 - Associated Content Count :3
00001478.170 - Content Unread :59
00001478.170 - Folder Child :4
00001478.170 <OMContainer::ComputeMAPICounts[0 ms]
00001478.170 >CMsgStore::GetWrappedEntryID
00001478.170 Using previously generated wrapped store ENTYRID
00001478.170 <CMsgStore::GetWrappedEntryID[0 ms]
00001478.171 >CMsgStore::GetRecordKey
00001478.171 <CMsgStore::GetRecordKey[0 ms]
00001478.171 >CMsgStore::GetProps
00001478.171 <CMsgStore::GetProps(S_OK)[0 ms]
00001478.171 >CTrumptonXpMs::ConvertOMAccessCapsToMAPI[Inbox]
00001478.171 <CTrumptonXpMs::ConvertOMAccessCapsToMAPI[0 ms]
00001478.171 >CMsgStore::GetMappingSignature
00001478.171 <CMsgStore::GetMappingSignature[0 ms]
00001478.171 >CProperties::SetProps
00001478.172 CProperties::SetProps is setting:
00001478.172 0 PR_DISPLAY_NAME = "Inbox" <5 chars>
00001478.172 1 PR_ENTRYID = <41 bytes>
00001478.172 2 PR_FOLDER_TYPE = FOLDER_GENERIC
00001478.172 3 PR_OBJECT_TYPE = MAPI_FOLDER
00001478.172 4 PR_CONTENT_COUNT = 135 [0x000087]
00001478.172 5 PR_ASSOC_CONTENT_COUNT = 3 [0x000003]
00001478.173 6 PR_CONTENT_UNREAD = 59 [0x00003b]
00001478.173 7 PR_SUBFOLDERS = TRUE
00001478.173 8 PR_FOLDER_CHILD_COUNT = 4 [0x000004]
00001478.173 9 PR_PARENT_ENTRYID = <41 bytes>
00001478.173 10 PR_RECORD_KEY = <41 bytes>
00001478.173 11 PR_STORE_ENTRYID = <142 bytes>
00001478.173 12 PR_STORE_RECORD_KEY = <16 bytes>
00001478.173 13 PR_STORE_SUPPORT_MASK = * STORE_ATTACH_OK * STORE_CREATE_OK * STORE_ENTRYID_UNIQUE * STORE_MODIFY_OK * STORE_MV_PROPS_OK * STORE_NOTIFY_OK * STORE_OLE_OK * STORE_RESTRICTION_OK * STORE_RTF_OK * STORE_SEARCH_OK * STORE_SORT_OK * STORE_SUBMIT_OK *
00001478.174 14 PR_ACCESS = * MAPI_ACCESS_CREATE_ASSOCIATED * MAPI_ACCESS_CREATE_CONTENTS * MAPI_ACCESS_CREATE_HIERARCHY * MAPI_ACCESS_DELETE * MAPI_ACCESS_MODIFY * MAPI_ACCESS_READ *
00001478.174 15 PR_ACCESS_LEVEL = * MAPI_MODIFY *
00001478.174 16 PR_NULL = <NULL>
00001478.174 17 PR_MAPPING_SIGNATURE = <20 bytes>
00001478.175 <CProperties::SetProps[3 ms]
00001478.175 >CMAPIFolder::UpdateCountsInParentTable[Inbox]
00001478.175 >CMAPIFolder::AddRef[Personal Folders]
00001478.175 <CMAPIFolder::AddRef(2)[0 ms]
00001478.175 >CMAPIFolder::QueryInterface[Personal Folders]
00001478.175 Requested interface: 2030c 0 0
00001478.176 >CMAPIFolder::AddRef[Personal Folders]
00001478.176 <CMAPIFolder::AddRef(3)[0 ms]
00001478.176 <CMAPIFolder::QueryInterface(S_OK)[0 ms]
00001478.176 >CMAPIFolder::Release[Personal Folders]
00001478.176 <CMAPIFolder::Release(2)[0 ms]
00001478.176 >CMAPIFolder::UpdatePropsInParentTable[Personal Folders]
00001478.176 >CMAPIFolder::GetTableDataRow[Personal Folders]
00001478.177 <CMAPIFolder::GetTableDataRow[0 ms]
00001478.177 <CMAPIFolder::UpdatePropsInParentTable[0 ms]
00001478.177 >CMAPIFolder::Release[Personal Folders]
00001478.177 <CMAPIFolder::Release(1)[0 ms]
00001478.178 <CMAPIFolder::UpdateCountsInParentTable[2 ms]
00001478.178 >CTrumptonXpMs::SetMapiPropsFromOMItem[Inbox]
00001478.178 >CProperties::GetProps
00001478.178 Got props:
00001478.178 0 PR_MESSAGE_FLAGS = PT_ERROR [MAPI_E_NOT_FOUND]
00001478.178 <CProperties::GetProps[0 ms]
00001478.178 >CPropBlobConverter::ReadAllPropsFromOMItem
00001478.179 >CPropBlobConverter::BuildPropertiesFromBlob
00001478.179 >GetCharsetAndVersionPropTags
00001478.179 80000000: {EA866DF0-F189-11D1-B558-080009B149DA}::0001
00001478.179 80010000: {EA866DF0-F189-11D1-B558-080009B149DA}::0002
00001478.179 <GetCharsetAndVersionPropTags[0 ms]
00001478.180 >CPropBlobConverter::BuildNamedPropID
00001478.180 80040000: {EA866DF0-F189-11D1-B558-080009B149DA}::0004
00001478.180 <CPropBlobConverter::BuildNamedPropID[0 ms]
00001478.180 >CPropBlobConverter::BuildNamedPropID
00001478.180 80020000: {00062002-0000-0000-C000-000000000046}::8223
00001478.180 <CPropBlobConverter::BuildNamedPropID[0 ms]
00001478.181 >CPropBlobConverter::BuildNamedPropID
00001478.181 80030000: {00062008-0000-0000-C000-000000000046}::8503
00001478.181 <CPropBlobConverter::BuildNamedPropID[0 ms]
00001478.181 <CPropBlobConverter::BuildPropertiesFromBlob[2 ms]
00001478.181 <CPropBlobConverter::ReadAllPropsFromOMItem[2 ms]
00001478.181 >CProperties::SetProps
00001478.181 CProperties::SetProps is setting:
00001478.182 0 Named Property (0x8001) = "9.4.2.6 " <8 chars>
00001478.182 1 Named Property (0x8000) = "ISO8859_1" <9 chars>
00001478.182 2 Named Property (0x8004) = 3614259 [0x372633]
00001478.182 3 Named Property (0x8002) = FALSE
00001478.183 4 Named Property (0x8003) = FALSE
00001478.183 5 PR_ADDITIONAL_REN_ENTRYIDS = <UNKNOWN>
00001478.183 6 PR_FREEBUSY_ENTRYIDS = <UNKNOWN>
00001478.183 7 PR_MDB_PROVIDER = <16 bytes>
00001478.183 8 PR_FOLDER_TYPE = FOLDER_GENERIC
00001478.183 9 PR_IPM_APPOINTMENT_ENTRYID = <41 bytes>
00001478.183 10 PR_IPM_CONTACT_ENTRYID = <41 bytes>
00001478.184 11 PR_IPM_JOURNAL_ENTRYID = <41 bytes>
00001478.184 12 PR_IPM_NOTE_ENTRYID = <41 bytes>
00001478.184 13 PR_IPM_TASK_ENTRYID = <41 bytes>
00001478.184 14 PR_REM_ONLINE_ENTRYID = <41 bytes>
00001478.184 15 PR_IPM_DRAFTS_ENTRYID = <41 bytes>
00001478.184 16 PR_FOLDER_VIEWLIST = <62 bytes>
00001478.184 17 UNKNOWN (0x36e0) = <60 bytes>
00001478.185 <CProperties::SetProps[3 ms]
00001478.185 >CProperties::SetProps
00001478.185 CProperties::SetProps is setting:
00001478.185 0 Named Property (0x8003) = FALSE
00001478.185 1 Named Property (0x8002) = FALSE
00001478.185 <CProperties::SetProps[0 ms]
00001478.185 <CTrumptonXpMs::SetMapiPropsFromOMItem[7 ms]
00001478.186 CPropTagSet emptied
00001478.186 <CMAPIFolder::TakePartialSnapshot[16 ms]
00001478.186 >CMsgStore::NotifyClients
00001478.186 Sending fnevObjectModified to client
00001478.186 <CMsgStore::NotifyClients[0 ms]
00001478.186 <CMAPIFolder::On_UAL_NOTIF_FLAG_ATTR[17 ms]
00001478.186 <CMAPIFolder::OnReceiveServerNotif[17 ms]
00001478.187 >CMAPIFolder::Release[Inbox]
00001478.187 <CMAPIFolder::Release(5)[0 ms]
00001478.187 <CMsgStore::ProcessOMNotification[21 ms]
00001478.187 A<CMsgStore::ProcessServerNotifications[21 ms]


690 00001478.187 A>CMAPIFolder::GetProps[Inbox]
00001478.188 >OMSessionStatic::IsSupportedFeature
00001478.188 <OMSessionStatic::IsSupportedFeature[0 ms]
00001478.188 >CMAPIFolder::GetProps[Inbox]
00001478.188 >CProperties::GetProps
00001478.188 Got props:
00001478.188 0 PR_IPM_APPOINTMENT_ENTRYID = <41 bytes>
00001478.188 <CProperties::GetProps[0 ms]
00001478.189 <CMAPIFolder::GetProps(S_OK)[0 ms]
00001478.189 >OMSessionStatic::IsSupportedFeature
00001478.189 <OMSessionStatic::IsSupportedFeature[0 ms]
00001478.189 >CMAPIFolder::GetProps[Inbox]
00001478.189 >CProperties::GetProps
00001478.189 Got props:
00001478.190 0 PR_IPM_CONTACT_ENTRYID = <41 bytes>
00001478.190 <CProperties::GetProps[0 ms]
00001478.190 <CMAPIFolder::GetProps(S_OK)[0 ms]
00001478.190 >OMSessionStatic::IsSupportedFeature
00001478.190 <OMSessionStatic::IsSupportedFeature[0 ms]
00001478.190 >CMAPIFolder::GetProps[Inbox]
00001478.190 >CProperties::GetProps
00001478.190 Got props:
00001478.191 0 PR_IPM_JOURNAL_ENTRYID = <41 bytes>
00001478.191 <CProperties::GetProps[0 ms]
00001478.191 <CMAPIFolder::GetProps(S_OK)[0 ms]
00001478.191 >OMSessionStatic::IsSupportedFeature
00001478.191 <OMSessionStatic::IsSupportedFeature[0 ms]
00001478.191 >CMAPIFolder::GetProps[Inbox]
00001478.191 >CProperties::GetProps
00001478.191 Got props:
00001478.191 0 PR_IPM_NOTE_ENTRYID = <41 bytes>
00001478.192 <CProperties::GetProps[0 ms]
00001478.192 <CMAPIFolder::GetProps(S_OK)[0 ms]
00001478.192 >OMSessionStatic::IsSupportedFeature
00001478.192 <OMSessionStatic::IsSupportedFeature[0 ms]
00001478.192 >CMAPIFolder::GetProps[Inbox]
00001478.192 >CProperties::GetProps
00001478.192 Got props:
00001478.192 0 PR_IPM_TASK_ENTRYID = <41 bytes>
00001478.193 <CProperties::GetProps[0 ms]
00001478.193 <CMAPIFolder::GetProps(S_OK)[0 ms]
00001478.193 >OMSessionStatic::IsSupportedFeature
00001478.193 <OMSessionStatic::IsSupportedFeature[0 ms]
00001478.193 >CMAPIFolder::GetProps[Inbox]
00001478.193 >CProperties::GetProps
00001478.193 Got props:
00001478.194 0 PR_IPM_DRAFTS_ENTRYID = <41 bytes>
00001478.194 <CProperties::GetProps[0 ms]
00001478.194 <CMAPIFolder::GetProps(S_OK)[0 ms]
00001478.194 >OMSessionStatic::IsSupportedFeature
00001478.194 <OMSessionStatic::IsSupportedFeature[0 ms]
00001478.194 >CMAPIFolder::GetProps[Inbox]
00001478.194 >CProperties::GetProps
00001478.195 Got props:
00001478.195 0 PR_ADDITIONAL_REN_ENTRYIDS = <UNKNOWN>
00001478.195 <CProperties::GetProps[0 ms]
00001478.195 <CMAPIFolder::GetProps(S_OK)[0 ms]
00001478.195 >CTrumpton::GetClientVersion2[Inbox]
00001478.195 >GetClientVersion
00001478.195 <GetClientVersion[0 ms]
00001478.195 <CTrumpton::GetClientVersion2[0 ms]
00001478.196 >CMAPIFolder::UpdateFreeBusyEntryIdsForOL11[Inbox]
00001478.196 >CMAPIFolder::GetProps[Inbox]
00001478.196 >CProperties::GetProps
00001478.196 Got props:
00001478.196 0 PR_IPM_APPOINTMENT_ENTRYID = <41 bytes>
00001478.197 <CProperties::GetProps[0 ms]
00001478.197 <CMAPIFolder::GetProps(S_OK)[0 ms]
00001478.197 >CMAPIFolder::GetProps[Inbox]
00001478.197 >CProperties::GetProps
00001478.197 Got props:
00001478.197 0 PR_FREEBUSY_ENTRYIDS = <UNKNOWN>
00001478.198 <CProperties::GetProps[0 ms]
00001478.198 <CMAPIFolder::GetProps(S_OK)[0 ms]
00001478.198 Comparing 0001d204c42e334f and 0001d204c42e334f
00001478.198 Result is TRUE
00001478.198 <CMAPIFolder::UpdateFreeBusyEntryIdsForOL11[2 ms]
00001478.198 >CProperties::GetProps
00001478.198 Got props:
00001478.199 0 PR_PARENT_ENTRYID = <41 bytes>
00001478.199 1 PR_ACCESS = * MAPI_ACCESS_CREATE_ASSOCIATED * MAPI_ACCESS_CREATE_CONTENTS * MAPI_ACCESS_CREATE_HIERARCHY * MAPI_ACCESS_DELETE * MAPI_ACCESS_MODIFY * MAPI_ACCESS_READ *
00001478.199 2 PR_RECORD_KEY = <41 bytes>
00001478.199 3 PR_STORE_RECORD_KEY = <16 bytes>
00001478.199 4 PR_MAPPING_SIGNATURE = <20 bytes>
00001478.199 5 PR_STORE_ENTRYID = <142 bytes>
00001478.199 6 PR_ENTRYID = <41 bytes>
00001478.199 7 UNKNOWN (0x36e5) = PT_ERROR [MAPI_E_NOT_FOUND]
00001478.200 8 UNKNOWN (0x36e6) = PT_ERROR [MAPI_E_NOT_FOUND]
00001478.200 9 PR_DISPLAY_NAME = "Inbox" <5 chars>
00001478.200 10 PR_FOLDER_TYPE = FOLDER_GENERIC
00001478.200 11 PR_CONTENT_COUNT = 135 [0x000087]
00001478.200 12 PR_CONTENT_UNREAD = 59 [0x00003b]
00001478.200 13 PR_SUBFOLDERS = TRUE
00001478.200 14 PR_CONTAINER_CLASS = PT_ERROR [MAPI_E_NOT_FOUND]
00001478.201 15 PR_DEFAULT_VIEW_ENTRYID = PT_ERROR [MAPI_E_NOT_FOUND]
00001478.201 16 PR_IPM_APPOINTMENT_ENTRYID = <41 bytes>
00001478.201 17 PR_IPM_CONTACT_ENTRYID = <41 bytes>
00001478.201 18 PR_IPM_JOURNAL_ENTRYID = <41 bytes>
00001478.201 19 PR_IPM_NOTE_ENTRYID = <41 bytes>
00001478.201 20 PR_IPM_TASK_ENTRYID = <41 bytes>
00001478.201 21 PR_REM_ONLINE_ENTRYID = <41 bytes>
00001478.201 22 PR_REM_OFFLINE_ENTRYID = PT_ERROR [MAPI_E_NOT_FOUND]
00001478.202 23 PR_IPM_DRAFTS_ENTRYID = <41 bytes>
00001478.202 24 PR_ADDITIONAL_REN_ENTRYIDS = <UNKNOWN>
00001478.202 25 UNKNOWN (0x36de) = PT_ERROR [MAPI_E_NOT_FOUND]
00001478.202 26 UNKNOWN (0x36df) = PT_ERROR [MAPI_E_NOT_FOUND]
00001478.203 27 UNKNOWN (0x36e0) = <60 bytes>
00001478.203 28 UNKNOWN (0x36e1) = PT_ERROR [MAPI_E_NOT_FOUND]
00001478.203 29 PR_FREEBUSY_ENTRYIDS = <UNKNOWN>
00001478.203 30 PR_FOLDER_VIEWLIST = <62 bytes>
00001478.203 <CProperties::GetProps[4 ms]
00001478.203 A<CMAPIFolder::GetProps(MAPI_W_ERRORS_RETURNED)[15 ms]

00001478.204 A>CMAPITable::QueryInterface
00001478.204 A<CMAPITable::QueryInterface[0 ms]

00001480.273 A>CMAPIFolder::QueryInterface[Inbox]
00001480.273 Requested interface: dab846e0 5fbd 11d2
00001480.274 Unsupported interface requested on CMAPIFolder
00001480.274 A<CMAPIFolder::QueryInterface(MAPI_E_INTERFACE_NOT_SUPPORTED)[0 ms]

00001480.275 A>CMAPIFolder::QueryInterface[Inbox]
00001480.275 Requested interface: dab846e0 5fbd 11d2
00001480.275 Unsupported interface requested on CMAPIFolder
00001480.275 A<CMAPIFolder::QueryInterface(MAPI_E_INTERFACE_NOT_SUPPORTED)[0 ms]
00001701.268 Caught exception:
00001701.268
Exception Type: HResult
Function: CMAPIFolder::OpenProperty
Source Line No: 1260
HResult: 0x80040102
00001701.271 The operation requested is not supported in the current implementation of the service provider.




I have the full file if that needs to be posted...about 25000 lines.

Does anyone have any idea why this would be happening to a single user?

Thanks,
John Axsom

ScalixSupport
Scalix
Scalix
Posts: 5503
Joined: Thu Mar 25, 2004 8:15 pm

Postby ScalixSupport » Thu Feb 02, 2006 7:19 pm

Hi John,

The last line in the log you sent says...

The operation requested is not supported in the current implementation
of the service provider.

What version of Scalix Connect are you using? What version of Word,
Outlook, and Windows is this? Can others in your organization perform
the same functions with out errors?

I'm using Outlook 2003 (11) SP2 and Scalix Connect 9.4.2.6 and am able
to File/Send in Excel.

Thanks,
Don

ScalixSupport
Scalix
Scalix
Posts: 5503
Joined: Thu Mar 25, 2004 8:15 pm

Postby ScalixSupport » Thu Feb 02, 2006 10:47 pm

We are working through this problem through support as this poster has a support agreement. I'll post the findings once the issue is resolved.

Regards,
Don

ScalixSupport
Scalix
Scalix
Posts: 5503
Joined: Thu Mar 25, 2004 8:15 pm

Postby ScalixSupport » Fri Feb 10, 2006 3:09 pm

This issue was resolved by re-installing Office 2003. Thanks John!

Regards,
Don


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