Deligation failing for one user

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les.piggot
Posts: 53
Joined: Thu Sep 22, 2005 10:13 am
Location: Glasgow, Scotland

Deligation failing for one user

Postby les.piggot » Wed Nov 23, 2005 6:06 am

Hi,

I'm running Scalix CE (latest version) on suse9.3 and so far everything has been running very well. One of our 'Enterprise' users however is unable to sucessfully add any deligates to the system :(

On the Client (Outlook 2000) the user adds the selected user to the deligation tab, then a warning box appears stating "Unspecified Error" affter you select either OK or Apply. In the deligated users mailbox, the deligstion email is received but when they try to access the data (say Calander) the user is prompted with the "Unable to display the folder. You do not have sufficient permission to open the Calandar folder"

Any ideas what could be wrong with the user? Deligation is working correctly for all the other "enterprise" users on the same version of outlook

Scalix Connect is version 9.4.0.46 and the server is reporting as 9.4.2.4

Cheers

Les

les.piggot
Posts: 53
Joined: Thu Sep 22, 2005 10:13 am
Location: Glasgow, Scotland

Postby les.piggot » Wed Nov 23, 2005 7:48 am

Forgot to add this in my first post. When I go back into the deligate tab, ( I can see the users that I have added) and change any permissions or add additional deligates I get the following message:

Scalix
"One or more changes could not be made on the server"

Les

ScalixSupport
Scalix
Scalix
Posts: 5503
Joined: Thu Mar 25, 2004 8:15 pm

Postby ScalixSupport » Wed Nov 23, 2005 8:19 pm

Are any of the users you've added as delegates Community Edition users?

Thanks,
Don

les.piggot
Posts: 53
Joined: Thu Sep 22, 2005 10:13 am
Location: Glasgow, Scotland

Postby les.piggot » Thu Nov 24, 2005 4:46 am

Don,

Thanks for your help with this, originally, there are only 3 deligates (all enterprise users) that were setup to access each others calendar and contacts.

User 1 can see User 2 & 3's calendar/contacts

User 2 can see User 3 + now user 1's contacts <- this has changed from my previous post although I have done nothing to it

User 3 can see User 2 + now user 1's contacts <- this has changed from my previous post although I have done nothing to it

User 2 & 3's from the deligation tab have been set access to User 1 calendar

User 2 and 3 have been sent the deligation email stating that they have access to the Contacts, Tasks and Calendar, although I have included a copy of the

>-- deligation confirmation email --<

This message was sent automatically by Scalix to inform you that I have
made you my delegate. You can now send messages on my behalf.

You have been given the following permissions on my folders:-
Calendar: Reviewer (read items)
Tasks: Editor (read, create, modify and delete all items)
Inbox: None
Contacts: Reviewer (read items)
Notes: None
Journal: None

To open folders for which you have permissions, choose File/Open/Other
User's Folder. You must be running Microsoft Outlook to do this.
>-- Deligation email end --<

Cheers

Les

Note: none of these users have ever been community users (just incase that makes any difference)

les.piggot
Posts: 53
Joined: Thu Sep 22, 2005 10:13 am
Location: Glasgow, Scotland

Postby les.piggot » Thu Nov 24, 2005 8:02 am

Well, once again I deleted all the deligates from the deligated tab and re-added them in. I still have similar issues, howwever User 1's contacts can be seen now by user2 but not his calendar and user3 can see his calendar but not his contacts!! I've also added myself as a deligate but I too can only access user1 contacts


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