Delegated user and permission error

[helmer]

Hi all,

we have 5 Outlook 2003 users with Scalix 9.2.1. One user has delegated rights to see the inbox mailbox of his boss.

Sometimes happens that an new e-mail can't be opened by this delegated user. An error message appears when he clicks on the message: "can't display message, please double click the to display in a new windows". When he do this another error message appears that says that "You don't have permisison to perform that operation".

I checked the rights tab in the boss inbox mailbox and the delegated person has all rights set correctly. It is annoying because it happens 2 to 3 times a week and seems that it has nothing to do with permissions. I have to log onto boss mailbox and forward to the delegated user.

Any help would be appreciated,

Thanks,

Frederico Helmer

[ScalixSupport]

Hi Frederico,

What version of Scalix Connect are you using? (Help/About Scalix Connect)

Thanks,
Don

[ScalixSupport]

Hi Frederico,

Also what does the error log file say for the designated user when he gets this error? (Tools/Scalix Properties/Support tab)

Thanks,
Don

[helmer]

Hi Don,

i´ve tried two versions, 9.2.0 and 9.4.0.

Below the ommapi.log error file:

Outlook 11.0.5608.0 - Scalix Connect for Microsoft Outlook 9.2.0.210 - 11/03/05 : 18:42:34



4D0 5FC 18:42:34.583 Caught exception:
Exception Type: HResult
Function: ServiceEntry
Source Line No: 306
HResult: 0x80040102


Outlook 11.0.5608.0 - Scalix Connect for Microsoft Outlook 9.2.0.210 - 11/03/05 : 18:42:43

18:42:42.667 Caught exception:
Exception Type: HResult
Function: CMsgStore::GetObject
Source Line No: 4222
HResult: 0x80070005
18:42:42.681 You don't have permission to perform that operation.
18:42:42.995 Caught exception:
Exception Type: HResult
Function: CMAPIFolder::CreateFolder
Source Line No: 4979
HResult: 0x80070005
18:42:43.011 You don't have permission to perform that operation.
18:42:43.050 Caught exception:
Exception Type: HResult
Function: CRootFolder::CreateFolder
Source Line No: 352
HResult: 0x80070005
18:42:43.066 You don't have permission to perform that operation.
18:42:53.461 Caught exception:
Exception Type: UAL Command
Function: OMSessionStatic::CheckReply
Source Line No: 5520
Error: 574
Error1: 0
Error2: 0
18:42:53.478 You don't have permission to perform that operation. See the folder owner to change your permissions.
18:42:53.503 Caught exception:
Exception Type: HResult
Function: CMAPIFolder::OpenEntry
Source Line No: 2324
HResult: 0x80070005
18:42:53.520 You don't have permission to perform that operation.
18:43:32.046 Caught exception:
Exception Type: UAL Command
Function: OMSessionStatic::CheckReply
Source Line No: 5520
Error: 574
Error1: 0
Error2: 0
18:43:32.065 You don't have permission to perform that operation. See the folder owner to change your permissions.
18:43:32.093 Caught exception:
Exception Type: HResult
Function: CMAPIFolder::OpenEntry
Source Line No: 2324
HResult: 0x80070005
18:43:32.111 You don't have permission to perform that operation.
18:43:41.735 Caught exception:
Exception Type: UAL Command
Function: OMSessionStatic::CheckReply
Source Line No: 5520
Error: 574
Error1: 0
Error2: 0
18:43:41.754 You don't have permission to perform that operation. See the folder owner to change your permissions.
18:43:41.783 Caught exception:
Exception Type: HResult
Function: CMAPIFolder::OpenEntry
Source Line No: 2324
HResult: 0x80070005
18:43:41.802 You don't have permission to perform that operation.
18:43:41.916 Caught exception:
Exception Type: UAL Command
Function: OMSessionStatic::CheckReply
Source Line No: 5520
Error: 574
Error1: 0
Error2: 0
18:43:41.935 You don't have permission to perform that operation. See the folder owner to change your permissions.
18:43:41.965 Caught exception:
Exception Type: HResult
Function: CMAPIFolder::OpenEntry
Source Line No: 2324
HResult: 0x80070005
18:43:41.986 You don't have permission to perform that operation.
18:43:53.842 Caught exception:
Exception Type: UAL Command
Function: OMSessionStatic::CheckReply
Source Line No: 5520
Error: 574
Error1: 0
Error2: 0
18:43:53.863 You don't have permission to perform that operation. See the folder owner to change your permissions.
18:43:53.893 Caught exception:
Exception Type: HResult
Function: CMAPIFolder::OpenEntry
Source Line No: 2324
HResult: 0x80070005
18:43:53.914 You don't have permission to perform that operation.
18:43:59.511 Caught exception:
Exception Type: UAL Command
Function: OMSessionStatic::CheckReply
Source Line No: 5520
Error: 574
Error1: 0
Error2: 0
18:43:59.532 You don't have permission to perform that operation. See the folder owner to change your permissions.
18:43:59.564 Caught exception:
Exception Type: HResult
Function: CMAPIFolder::OpenEntry
Source Line No: 2324
HResult: 0x80070005
18:43:59.586 You don't have permission to perform that operation.
18:44:01.500 Caught exception:
Exception Type: UAL Command
Function: OMSessionStatic::CheckReply
Source Line No: 5520
Error: 574
Error1: 0
Error2: 0
18:44:01.522 You don't have permission to perform that operation. See the folder owner to change your permissions.
18:44:01.555 Caught exception:
Exception Type: HResult
Function: CMAPIFolder::OpenEntry
Source Line No: 2324
HResult: 0x80070005
18:44:01.577 You don't have permission to perform that operation.
18:44:01.652 Caught exception:
Exception Type: UAL Command
Function: OMSessionStatic::CheckReply
Source Line No: 5520
Error: 574
Error1: 0
Error2: 0
18:44:01.676 You don't have permission to perform that operation. See the folder owner to change your permissions.
18:44:01.709 Caught exception:
Exception Type: HResult
Function: CMAPIFolder::OpenEntry
Source Line No: 2324
HResult: 0x80070005
18:44:01.732 You don't have permission to perform that operation.

[ScalixSupport]

Hi Frederico,

This may be a DNS issue. Try adding the ip address and FQDN to the delegated user's hosts file.

Thanks,
Don

[helmer]

Hii Don,

ok, but where do i have to create this file ? On the server or cliente side ? I use DHCP to manage IP addresses dynamically.

Thanks in advance,

Regards,

Frederico

[ScalixSupport]

Hi Frederico,

Looking through your logs it appears that this is a known problem with how we handle certainly MIME messages. There will be a fix in the next major release of Scalix for this. For now, you can forward the message to yourself and it will be readable.

Thanks,
Rachel

[helmer]

Hi Rachel,

thanks for your reply. I'll wait for the next release. Thanks for your suggestion also.

Can you tell me when the next major release will come out ?

Regards,

Frederico

[ScalixSupport]

Hi Frederico,

We are expecting our next major release in Q1 2006.

Thanks,
Don