Unable to logon to Scalix mobile

[birdra]

Since upgrading to 11.4.5 I have been unable to logon to mobile mail. I keep getting "An error occurred: Unknown error (A00000)".

I'm running Community Edition on openSUSE 11.0. I've tried to uninstall but am unsuccessful. I keep the the following in the installer log:
2009-08-31 21:52:11,702 ERROR Exception reading /etc/opt/scalix/instance.cfg:
2009-08-31 21:52:11,703 ERROR Could not find scalix-server instances.
2009-08-31 21:52:11,704 ERROR Pre-uninstall function discover_instances failed $
2009-08-31 21:52:11,704 ERROR Aborting uninstall

Has anyone else ran into this problem?

TIA
James

[deyjvu]

Strange situation - I can logon to the mobile client but if I try to send from it I get the A00000 error. Sligthly different situation to yours but thought I would add it to this case.

Plus I see these errors in the httpd log:

[Thu Dec 09 12:24:39 2010] [error] [client 203.36.158.130] ModSecurity: Warning. Match of "rx ^((?:(?:POS|GE)T|OPTIONS|HEAD))$" against "REQUEST_METHOD" required. [file "/etc/httpd/modsecurity.d/modsecurity_crs_30_http_policy.conf"] [line "35"] [id "960032"] [msg "Method is not allowed by policy"] [severity "CRITICAL"] [tag "POLICY/METHOD_NOT_ALLOWED"] [hostname "domain.com.au"] [uri "/api/test@domain.com.au/mailbox/INBOX/0002a7e947ae8ac5"] [unique_id "TQA958sknoIAAET@aQYAAAAM"]
[Thu Dec 09 12:25:00 2010] [error] [client 203.36.158.130] ModSecurity: Warning. Match of "rx ^OPTIONS$" against "REQUEST_METHOD" required. [file "/etc/httpd/modsecurity.d/modsecurity_crs_21_protocol_anomalies.conf"] [line "41"] [id "960015"] [msg "Request Missing an Accept Header"] [severity "CRITICAL"] [tag "PROTOCOL_VIOLATION/MISSING_HEADER"] [hostname "domain.com.au"] [uri "/api/test@domain.com.au/delivery"] [unique_id "TQA9-MsknoIAAENLFuYAAAAC"]
[Thu Dec 09 12:25:00 2010] [error] [client 203.36.158.130] ModSecurity: Access denied with code 501 (phase 2). Match of "rx (?:^(?:application\\\\/x-www-form-urlencoded(?:;(?:\\\\s?charset\\\\s?=\\\\s?[\\\\w\\\\d\\\\-]{1,18})?)??$|multipart/form-data;)|text/xml)" against "REQUEST_HEADERS:Content-Type" required. [file "/etc/httpd/modsecurity.d/modsecurity_crs_30_http_policy.conf"] [line "69"] [id "960010"] [msg "Request content type is not allowed by policy"] [severity "WARNING"] [tag "POLICY/ENCODING_NOT_ALLOWED"] [hostname "domain.com.au"] [uri "/api/test@domain.com.au/delivery"] [unique_id "TQA9-MsknoIAAENLFuYAAAAC"]

[florian]

modsecurity is not an apache module configured by default; it seems that this optional module must be configured to allow the specific types of HTTP requests that ActiveSync is using.

On a default Red Hat/CentOS installation, the module isn't even present/installed on the system.

Best,
Florian.

[deyjvu]

rpm -qa |grep http
httpd-tools-2.2.9-1.fc9.i386
httpd-manual-2.2.9-1.fc9.i386
httpd-2.2.9-1.fc9.i386
system-config-httpd-1.4.4-1.fc8.noarch
jakarta-commons-httpclient-3.1-0jpp.1.fc9.i386
# rpm -qa |grep apache

This returns nothing - I don't see a separate module installed for modsecurity?

There is nothing in the Installation manual about any pre-requisites for httpd. Can you identify anything from the above that you think should not be there? Like the httpd-tools perhaps as I don't have that on my server?

[florian]

well, the messages from your log clearly state that mod_security is working. i don't know whether it was installed through the RPM system or manually.

is this red hat or suse? if red hat, can you post the output of

Code: Select all

[root@mail ~]# ls /etc/httpd/modules/

Our prereqs are a default OS apache installation of the supported OS versions. Which, to my best knowledge, do not include mod_security.

Florian.