full folder sync failed (M00005)

[Markus23]

Hi !

today I tried for the first time the mobile web client of Scalix(11.4.1.881).
The normal SWA (11.4.1.11592) is working 100% with no problems.

Right after submitting my login and password the following error occure:

full folder sync failed (M00005)


Strange enough the same account is working with no problems with the normal SWA.

I already searched the forum about this error, but no really good answers avail.

Any suggestions / hints about this error ?



Thanks in advance,

Markus


PS: Tried another user-account and this one is working 100%, so it seems to be some way related to my account ?!

[schmoe90]

I'd start with an omscan of your account.

[Hibbelharry]

I've got one problematic account here too. Login via Imap/SWA works as expected. I'm on 11.4.2, same bug happened on 11.4.1. Other accounts work well. Any suggestions ?

Greetings
Hibbelharry

[schmoe90]

Again, omscan...

[Hibbelharry]

I tried this at first for a known problematic user, then globally:
omscan -AafvxS

No cure. Did i miss anything ?

Greetz
Hibbelharry

[schmoe90]

Assuming the omscan didn't report anything, I'd then delete the user's 00000v8.ofs folder in their g directory.

[Hibbelharry]

Tried that. Located user folder by using omshow -f -u xxx and deleted it. restarted scalix processes, omscan & omcheck.

No change, still not working.

Hibbelharry

[Markus23]

Hi there,

problem stil exists here too.
I found some Error-Messages in the scalix-api.log, which seems to be part of the problem.

I tried to open Scalix Mobile Client with my account an the following appeared in the scalix-api.log:

Code: Select all

2008-10-20 09:21:44,251 ERROR [Imap.fetchImapMessageDetails:867] markus23@test.de:failed to load message details for message with msg number 852 in folder INBOXjavax.mail.MessagingException: Unable to load BODYSTRUCTURE
2008-10-20 09:21:44,430 ERROR [Imap.fetchImapMessageDetails:867] markus23@test.de::failed to load message details for message with msg number 993 in folder INBOXjavax.mail.MessagingException: Unable to load BODYSTRUCTURE
2008-10-20 09:21:44,431 ERROR [Imap.fetchImapMessageDetails:867] markus23@test.de::failed to load message details for message with msg number 994 in folder INBOXjavax.mail.MessagingException: Unable to load BODYSTRUCTURE
2008-10-20 09:21:44,433 ERROR [Imap.fetchImapMessageDetails:867] markus23@test.de::failed to load message details for message with msg number 995 in folder INBOXjavax.mail.MessagingException: Unable to load BODYSTRUCTURE
2008-10-20 09:21:44,434 ERROR [Imap.fetchImapMessageDetails:867] markus23@test.de::failed to load message details for message with msg number 1006 in folder INBOXjavax.mail.MessagingException: Unable to load BODYSTRUCTURE
2008-10-20 09:21:44,435 ERROR [Imap.fetchImapMessageDetails:867] markus23@test.de::failed to load message details for message with msg number 1320 in folder INBOXjavax.mail.MessagingException: Unable to load BODYSTRUCTURE
2008-10-20 09:21:44,439 ERROR [Imap.fetchImapMessageDetails:867] markus23@test.de::failed to load message details for message with msg number 1470 in folder INBOXjavax.mail.MessagingException: Unable to load BODYSTRUCTURE
2008-10-20 09:21:44,442 ERROR [RestServlet.sendError:31] Sending error
M00005 full folder sync failed


So there are some corrupt emails in my folder ?
Is there any chance to doublecheck and delete those emails by hand ?
Maybe omcontain or any tools ? I tried omcontain already, but the message numbers in omcontain doesn't match the numbers stated in the log file?!

Anyone got some hints in that case ?

Bye,

Markus

[MDAFederal]

Experiencing this same error with a good number of users who are attempting to use the Mobile interface. Was able to access the admin email account, however, without issue. Went through the omscan -AvfxS -U for a few of the users and did a omtidyu -MB -u to prime the MIME cache, but to no avail.

Has there been a solution found for this error for the mobile client (specific to the mobile client only)?

I am running the 11.4.5 of the mobile client on an external box talking to a 11.4.4 internal server, that will be upgraded shortly.
Thanks in advance

[da]

I had the same issue and fixed it as outlined below. In my case, the scalix-api.log showed the following:

Code: Select all

2009-11-06 13:43:30,816 ERROR [Imap.fetchImapMessageDetails:989] username@domainname.com:failed to load message details for message with msg number 540 in folder INBOXjavax.mail.MessagingException: Unable to load BODYSTRUCTURE
2009-11-06 13:43:31,143 ERROR [RestServlet.sendError:38] Sending error
M00005 full folder sync failed
        at com.scalix.api.mailbox.ImapDataCache.fullSynch(ImapDataCache.java:1491)
        at com.scalix.api.mailbox.ImapDataCache.fullSynch(ImapDataCache.java:1162)
        at com.scalix.api.mailbox.ImapDataCache.synchFolder(ImapDataCache.java:814)
        at com.scalix.api.mailbox.ImapDataCache.getMessages(ImapDataCache.java:375)
        at com.scalix.api.mailbox.Mailbox.getMessages(Mailbox.java:372)
        at com.scalix.api.rest.MailboxServlet.processFetchMessagesRequest(MailboxServlet.java:233)
        at com.scalix.api.rest.MailboxServlet.doGet(MailboxServlet.java:97)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:627)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:729)
        at org.springframework.web.servlet.mvc.ServletWrappingController.handleRequestInternal(ServletWrappingController.java:174)
        at org.springframework.web.servlet.mvc.AbstractController.handleRequest(AbstractController.java:153)
        at org.springframework.web.servlet.mvc.SimpleControllerHandlerAdapter.handle(SimpleControllerHandlerAdapter.java:48)
        at org.springframework.web.servlet.DispatcherServlet.doDispatch(DispatcherServlet.java:839)
        at org.springframework.web.servlet.DispatcherServlet.doService(DispatcherServlet.java:774)
        at org.springframework.web.servlet.FrameworkServlet.processRequest(FrameworkServlet.java:460)
        at com.scalix.api.PlatformDispatcherServlet.service(PlatformDispatcherServlet.java:76)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:729)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:269)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
        at org.springframework.web.filter.AbstractRequestLoggingFilter.doFilterInternal(AbstractRequestLoggingFilter.java:133)
        at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:75)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:215)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
        at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213)
        at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:172)
        at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
        at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117)
        at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:108)
        at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:174)
        at org.apache.jk.server.JkCoyoteHandler.invoke(JkCoyoteHandler.java:200)
        at org.apache.jk.common.HandlerRequest.invoke(HandlerRequest.java:283)
        at org.apache.jk.common.ChannelSocket.invoke(ChannelSocket.java:773)
        at org.apache.jk.common.ChannelSocket.processConnection(ChannelSocket.java:703)
        at org.apache.jk.common.ChannelSocket$SocketConnection.runIt(ChannelSocket.java:895)
        at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:689)
        at java.lang.Thread.run(Unknown Source)
Caused by: java.sql.BatchUpdateException: Batch entry 7 insert into message values (000175e730f2aff5,00011600388ca1c6,8955,<20090727155844.939
142140@superannuation.asn.au>,IPM.Note,ASFA 2009 â Less than one week to save.,ASFA National Conference <ASFAConference@superannuation.asn.au>
,ASFA National Conference <ASFAConference@superannuation.asn.au>,User Name <username@domainname.com>,NULL,NULL,ASFA National Conferen
ce <Conference@superannuation.asn.au>,NULL,1248674218000,1248674431000,0,0,18553,0,ASFA 2009 - IN THIS ISSUE:
- Early bird closes this Friday
- More than half your CPD points for the year
- Industry's leading educational and networking experience
Early bird closes this Friday
It's the final countdown ... you must get your registration f,NULL,NULL,0,0,0,1257475411045,1257475411045,1257475411045,000175e730f2aff5) was
aborted.  Call getNextException to see the cause.
        at org.postgresql.jdbc2.AbstractJdbc2Statement$BatchResultHandler.handleError(AbstractJdbc2Statement.java:2537)
        at org.postgresql.core.v3.QueryExecutorImpl.processResults(QueryExecutorImpl.java:1328)
        at org.postgresql.core.v3.QueryExecutorImpl.execute(QueryExecutorImpl.java:351)
        at org.postgresql.jdbc2.AbstractJdbc2Statement.executeBatch(AbstractJdbc2Statement.java:2674)
        at com.mchange.v2.c3p0.impl.NewProxyPreparedStatement.executeBatch(NewProxyPreparedStatement.java:1723)
        at com.scalix.api.mailbox.ImapDataCache.fullSynch(ImapDataCache.java:1453)
        ... 35 more
2009-11-06 13:43:40,084 ERROR [Imap.fetchImapMessageDetails:989] username@domainname.com:failed to load message details for message with msg number 540 in folder INBOXjavax.mail.MessagingException: Unable to load BODYSTRUCTURE
2009-11-06 13:43:40,380 ERROR [RestServlet.sendError:38] Sending error
M00005 full folder sync failed


This enabled me to identify a single message which was causing the problem. As soon as I manually moved it (or deleted it) using SWA or Outlook, I could again use the mobile interface.

I would class this as a bug: I would have expected a single problematic email would result in an error for that email only, not a complete inability for the affected user to use the mobile interface.

Have you logged a bug with Scalix Support or on Scalix bugzilla?

da

[hkuroki]

I am still troubled with this problem
The version is Scalix 11.4.4.

I did omscan and the deletion of the 00000v8.ofs directory,
the remaking of the SIS indexes.


[root@fip2-110 tmp]# rpm -qa | grep scalix
scalix-libical-0.27.20071008-1
scalix-tomcat-5.5.27-959
scalix-swa-locale-ja-11.4.4-12082
scalix-iconv-extras-1.2-1.rhel5
scalix-res-11.4.4.4904-1
scalix-text-extractors-1.0-1.rhel5
scalix-server-11.4.4.12886-1.rhel5
scalix-platform-11.4.4.2575-1
scalix-sis-11.4.4.1110-1
scalix-postgres-11.4.4.2486-1
scalix-sac-11.4.4.4904-1
scalix-swa-locale-ja_JP-11.4.4-12082
scalix-swa-11.4.4.12082-1
scalix-chardet-1.0.20071031-1.rhel5
scalix-tomcat-connector-11.4.4.949-1.rhel5
scalix-mobile-11.4.4.900-1

2010-04-22 17:29:42,608 ERROR [RestServlet.sendError:69] Sending error
M00005 full folder sync failed
at com.scalix.api.mailbox.ImapDataCache.fullSynch(ImapDataCache.java:1522)
at com.scalix.api.mailbox.ImapDataCache.fullSynch(ImapDataCache.java:1193)
at com.scalix.api.mailbox.ImapDataCache.synchFolder(ImapDataCache.java:845)
at com.scalix.api.mailbox.ImapDataCache.getMessages(ImapDataCache.java:406)
at com.scalix.api.mailbox.Mailbox.getMessages(Mailbox.java:403)
at com.scalix.api.rest.MailboxServlet.processFetchMessagesRequest(MailboxServlet.java:261)
at com.scalix.api.rest.MailboxServlet.doGet(MailboxServlet.java:126)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:627)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:729)
at org.springframework.web.servlet.mvc.ServletWrappingController.handleRequestInternal(ServletWrappingController.java:174)
at org.springframework.web.servlet.mvc.AbstractController.handleRequest(AbstractController.java:153)
at org.springframework.web.servlet.mvc.SimpleControllerHandlerAdapter.handle(SimpleControllerHandlerAdapter.java:48)
at org.springframework.web.servlet.DispatcherServlet.doDispatch(DispatcherServlet.java:839)
at org.springframework.web.servlet.DispatcherServlet.doService(DispatcherServlet.java:774)
at org.springframework.web.servlet.FrameworkServlet.processRequest(FrameworkServlet.java:460)
at com.scalix.api.PlatformDispatcherServlet.service(PlatformDispatcherServlet.java:107)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:729)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:269)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
at org.springframework.web.filter.AbstractRequestLoggingFilter.doFilterInternal(AbstractRequestLoggingFilter.java:133)
at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:75)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:215)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:172)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:108)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:174)
at org.apache.jk.server.JkCoyoteHandler.invoke(JkCoyoteHandler.java:200)
at org.apache.jk.common.HandlerRequest.invoke(HandlerRequest.java:283)
at org.apache.jk.common.ChannelSocket.invoke(ChannelSocket.java:773)
at org.apache.jk.common.ChannelSocket.processConnection(ChannelSocket.java:703)
at org.apache.jk.common.ChannelSocket$SocketConnection.runIt(ChannelSocket.java:895)
at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:689)
at java.lang.Thread.run(Unknown Source)
Caused by: java.sql.BatchUpdateException: Batch entry 60 insert into message values (000717439b4fadb3,0001126e8ed82ada,3103,NULL,IPM.Note,警告: メッセージ・ストアã®æœ€å¤§å®¹é‡ã«è¿‘ã¥ã„ã¦ã„ã¾ã™ã€‚,MAIL-SYSTEM <MAIL-SYSTEM>,MAIL-SYSTEM <MAIL-SYSTEM>,=?ISO-2022-JP?B?GyRCMixFRBsoQiAbJEJJUjwjGyhC?= <okada@nittetsukou.co.jp>,NULL,NULL,NULL,NULL,1248945488000,1248945488000,1,2,732,0,,NULL,NULL,0,1,0,1271924981780,1271924981780,1271924981780,000717439b4fadb3) was aborted. Call getNextException to see the cause.
at org.postgresql.jdbc2.AbstractJdbc2Statement$BatchResultHandler.handleError(AbstractJdbc2Statement.java:2537)
at org.postgresql.core.v3.QueryExecutorImpl$ErrorTrackingResultHandler.handleError(QueryExecutorImpl.java:283)
at org.postgresql.core.v3.QueryExecutorImpl.processResults(QueryExecutorImpl.java:1328)
at org.postgresql.core.v3.QueryExecutorImpl.execute(QueryExecutorImpl.java:332)
at org.postgresql.jdbc2.AbstractJdbc2Statement.executeBatch(AbstractJdbc2Statement.java:2674)
at com.mchange.v2.c3p0.impl.NewProxyPreparedStatement.executeBatch(NewProxyPreparedStatement.java:1723)
at com.scalix.api.mailbox.ImapDataCache.fullSynch(ImapDataCache.java:1484)
... 35 more