Message "SERIOUS ERROR IMAP Server [OM 10270]"

[obrodkin]

I have one particular customer (out of 20) who after the recent system reboot, having this issues on daily basis:

Code: Select all

SERIOUS ERROR                  IMAP Server Da(IMAP Server Pr) 10.29.07 11:22:30
[OM 10270] Process about to terminate due to error.
Signal (Segmentation Violation) trapped by process 15252
Procedure trace follows:
  <- ct_ofs_read
  -> ct_ofs_read
  <- ct_ofs_read
  -> ct_ofs_read
  <- ct_ofs_read
  -> ct_ofs_read
  <- ct_ofs_read
  -> ct_ofs_read
  <- ct_ofs_read
  -> ct_ofs_read
  <- ct_ofs_read
  -> ct_ofs_read
  <- ct_ofs_read
  -> ct_ofs_read
  <- ct_ofs_read
  -> ct_ofs_read
User Name: Sxxxx Sxxxx / vusxmail/CN=Sxxxx Sxxxx


SERIOUS ERROR                  IMAP Server Da(IMAP Server Pr) 10.29.07 11:22:31
[OM 10272] BACKTRACE:
/opt/scalix/lib/libom_er.so(er_add_backtrace+0xb3)[0xb7e9dd43]
/opt/scalix/lib/libom_er.so[0xb7e9e02c]
/opt/scalix/lib/libom_er.so(er_DumpProcAndExit+0x1f)[0xb7e9e1bf]
[0xffffe420]
/opt/scalix/lib/libom_ct.so[0xb7f8e4c3]
[0xb69df024]
User Name: Sxxxx Sxxxx / vusxmail/CN=Sxxxx Sxxxx


It always comes to a point that I need to clean imap-cache folder.

Any idea where the problem is? Thanks