Files 0000001-0000005 missing

[markusbusta]

Hy.We have an enterprice lizense with 100 aktiv uses. Suddenly a user can't log into his account. omshowlog reported missing files 000001 to 0000005. A backup of this user is impossible because on an early restore this files are also missing. Is it possible to recreate this files? Thanks for yout help.

[Valerion]

Those files describe (IIRC) the basic folder structure for the user, where 1 is the INBOX, etc.

Without them the account can't be recovered properly. You may want to open a support call with Scalix to see if they can assist you in any way.

[markusbusta]

Thank you