Help...Scalix is constantly disabling SMTP relay

[jrb]

Help.....SMTP Relay is shutting down every few days.

Granted I am somewhat new to this system, but finding a way to communicate with scalix personally or info on how to file a trouble ticket is seemingly hard to find.

Any assistance would be appreciated.

[stan0902]

Hello Florian!
Please help us!!!

We have the same problem.
Since I installed Scalix version 11.2, once or twice per day the SMTPD Relay is going down.
We use Scalix from version 11.0.0 and to this version we had not problems with stability.
If SMTPD is working in system I have four omsmtpd processes: SMTP, MAPSMTP, LMTP and SUBMIT.
But when the SMTPD Relay is down, the “omsmtpd: SMTPâ€

[FNB]

We're noticing it when ommaint does routine maintenance:

Code: Select all

--Performing Port Check on localhost:25-----
Error: Timeout on port mailserver.mydomain.com:25
-------------------------------------------
The following text is the output from omshowlog -s SMTP Relay -l 99 [OM 4884] omshowlog : No logged records match the specified criteria End of output from omshowlog
-----------------------------------------

Attempting to stop the SMTP service with omoff -d0 -s SMTP Relay

Disabling 1 subsystem(s).
-----------------------------------------
Attempting to start the SMTP service with omon -s SMTP Relay

omon : [OM 4828] Cannot start up subsystem SMTP Relay,
       a shut down is in progress.

-----------------------------------------


[stan0902]

Hey !
No response???

[Valerion]

Just had one of my customers report the same thing. Very strange, still trying to find the root cause, though.

[stan0902]

It is fine that others have the same problem too, but I NEED SOME SOLUTION !!!!!!!!!!!!!!!!
Please help

For example when I try to download mail with following header:

Return-Path: <noreply@e-filip.sk>
Delivered-To: user@company.sk
Received: (qmail 12732 invoked by uid 89); 21 Nov 2007 10:08:37 -0000
Received: by simscan 1.3.1 ppid: 12626, pid: 12670, t: 0.6409s
scanners: clamav: 0.91.1/m: spam: 3.2.3
X-Spam-Checker-Version: SpamAssassin 3.2.3 on mxavas6.forpsi.com
X-Spam-Level:
X-Spam-Status: No, score=-2.6 required=5.0 tests=BAYES_00,HTML_MESSAGE
autolearn=disabled version=3.2.3
Received: from unknown (HELO brutusik.interway.sk) (62.65.161.216)
by mxavas6.forpsi.com with SMTP; 21 Nov 2007 10:08:36 -0000
Received: from wallmark ([62.65.161.211]) by brutusik.interway.sk with Microsoft
SMTPSVC(5.0.2195.6713);
Wed, 21 Nov 2007 11:15:07 +0100
From: <noreply@e-filip.sk>
To: <user@company.sk>
Subject: http://www.e-filip.sk - novy prispevok v diskusiach
Date: Wed, 21 Nov 2007 11:15:07 +0100
Message-ID: <522601c82c27$63d50270$d8a1413e@wallmark>
MIME-Version: 1.0
Content-Type: multipart/alternative;
boundary="----=_NextPart_000_5227_01C82C2F.C5996A70"
X-Mailer: Microsoft CDO for Windows 2000
Thread-Index: AcgsJ2PVxtClFTx3SsWsTtFz8srgHg==
Content-Class: urn:content-classes:message
X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2800.1914
Return-Path: noreply@e-filip.sk
X-OriginalArrivalTime: 21 Nov 2007 10:15:07.0046 (UTC) FILETIME=[63D74C60:01C82C27]

SMPTD Relay permanently go down.
Log of fetchmail:

reading message webmaster@company.sk@XXX.XXX.XXX.XXX:1 of 2 (2941 octets) .fetchmail: SMTP error: 553 5.1.8 <noreply@e-filip.sk>... Domain of sender address noreply@e-filip.sk does not exist
. not flushed
reading message webmaster@company.sk@XXX.XXX.XXX.XXX:2 of 2 (123942 octets) .fetchmail: SMTP connect to scalix.company.sk failed
fetchmail: SMTP transaction error while fetching from XXX.XXX.XXX.XXX
fetchmail: Query status=10 (SMTP)

And once more: In previous versions we had not problem with this.

[stan0902]

Dear Scalix.
The problem is with SMTP error 553 5.1.8.
When fetchmail fetch message from non-exist domain, it reports this error and subsequently SMTP process of Scalix falls down.

Can I finally get some answer from you, Scalix?

[Valerion]

Mine was to do with SMTP debugging not working correctly under certain conditions, so not the same as your problem. Found some issues in the 11.1.0 SMTP relay under high load, but not under 11.2.0, so it's not related to that, I believe.

To contact Scalix directly, send an email to support - at - scalix - dot - com, I find they help quickly.