Message Tracking Centre

[Jakes]

Hi.

I was wondering if Scalix had some kind of message tracking ala Exchange Message Tracking Centre. I’m a consultant for the company I work for and am not involved in day to day IT admin. I work on unrelated projects. Their mail and connectivity was messy when I arrived so I suggested a solution for them including Scalix. The idea is to set it up and there ends my involvement.

Our IT Administrator often gets a call from users “What happened to my messageâ€

[mikethebike]

Jakes,

for actual delivery of email, the best place to look is the local delivery and service router audit logs.

Turn these us to level 9 and you will have as much info as you would mostly need.

If you are lazy and do not want to use an editor to check these files, you could use:

awk 'BEGIN {FS="\n" ; RS="" ; ORS="\n\n"} /string to look for/' local.audit

You could incorporate that into a simple script that takes the string as an argument

In local delivery, the "delivered count" tells you how many recipient mailboxes the message was placed into.

You could also use the message-id from the smtp log as the search string to tie a particular message into the scalix logs.

Mick

[Jakes]

Thanks Mike.

I suppose I should have posted this in the Scalix Management Services section.

I’m comfortable tracking delivery. I was wondering if there is a graphical tool for our IT guy to do it on a day to day basis.

[mikethebike]

Jakes,

many years ago I used a prodect from MailTrix to monitor and produce reports. That worked with Openmail and Samsung Contact.
As Scalix is basically the same code (and definately the same audit fromat), if they are still in operation that may be an option.

In fact...I just looked them up and they still appear to market it...
http://www.mailtrix.com/solutions.htm

Mick

[Jakes]

Thanks Mike, I will look into it.

[ls-al]

Jakes,

In fact...I just looked them up and they still appear to market it...
http://www.mailtrix.com/solutions.htm

Mick

do they?

I contacted them last year. At this time they had no plans to adapt MailTrix for Scalix.

[Jakes]

You are correct ls-al. Doesn’t look like MailTrix will work.

Not elegant but I did an extremely basic plugin script that will mail a copy of the sendmail file to out IT guy. He can copy the contents into a Word doc and search there. Fortunately we don’t have that many users so it is tedious but workable.

[mikethebike]

OK...I just saw they were still in operation, did not knwo if they supported Scalix.
I am surprised though, as everything is the same as Openmail and Samsung contact.

Mick