Cannot edit users with SAC

[gordonm]

I have installed a 9.0 demo on a single RHEL ES 3.0 system and have encountered an issue I need some help with.

I am no longer able to make any changes to user accounts through SAC, any time I do this I get a popup message "Administration server is not responding. Possible lost connection or server problem." This happens whenever I try to submit any changes to any user.

In caa.log I think I see the problem:

...
'Caused by: java.io.IOException: java.io.IOException: ommodu: not found'
...

ommodu is of course installed in /opt/scalix /bin; where can I check to see why the SAC app can't find this command?

TIA.

[ScalixSupport]

Hi,

What does your /etc/hosts files display? An incorrect hosts file can cause issues with the Console. Also, check to see if there are any "hanging" Tomcat processes.

ps -ef|grep tomcat

Regards,

Scalix Support

[gordonm]

Hi,

What does your /etc/hosts files display? An incorrect hosts file can cause issues with the Console. Also, check to see if there are any "hanging" Tomcat processes.

/etc/hosts is populated with the FQDN and IP of the host, and there are correct forward/reverse DNS records for the host as well.

I have tried restarting Tomcat several times but still see the same problem. Again, according to caa.log somehow the 'ommodu' command is not found by the app when it attempts to make any changes submitted in SAC.

[ScalixSupport]

The error you are seeing is because /opt/scalix/bin is not in tomcat's path.

Check the /INTEGRATION directory of the download and you'll see a sample init.d startup script.

Cheers

Dave

[gordonm]

That was it, thanks. I didn't notice your init.d script and so used a random one that failed to set $JAVA_HOME and $JAVA_OPTS. Thanks again...