Scalix Forums

Just have a quick question. We have a ticket system that generates tickets via email. It is hosted on a different domain. I was wondering how to create an alias on my domain that will send the email to the address on the other domain. Not sure if this makes much sense. Basically I need a local address that will be able to forward to another domain address. I'm kind of new at Scalix so any help would be greatly appreciated.

Are you talking about a Scalix mailbox or somewhere else ?

Can you give some more details on this ?

Scalix has no concept of domain ownership. If there is a unique match in the SYSTEM directory, the message will be accepted. This means you can have a mailbox with multiple addresses, some of which may be a different domain.

Cheers

Dave

I got it to work by using a technique that another person used in another post. Basically I had to forward the mail out to another server, a Postfix server. I just created a PDL and added the internet address to it. It works great.

Basically, we needed to be able to forward a local helpdesk email account to the actual email address for the ticket system which is hosted at another location. Once the person submits a ticket it generates an email response in which they can reply to, to make comments on the ticket.

The solution worked like a champ. I'm not sure if its a clean solution, as the other guy wasn't sure either. If there is a better way to do this I am all ears. In Postfix, there is a configuration file that you can actually go in and specify aliases. Not sure if there is a way to do that in Scalix.

Here's Scalix's version of a ".forward" file for forwarding mail on a per-user basis. If the user must be local as well, the sxaa tool from the "admin_resource_kit" folder allows you to add user-specific rules without being logged in as that user.

This sets up redirection for a local user:

Did you attach a file or something...

Did you attach a file or something...

Nope. I just used the BBCode tags for code (if I'm understanding the question...)

Will that work if you just set up a directory entry for a user?

Will that work if you just set up a directory entry for a user?

sxaa is only useful for local accounts. If you don't need a local account for the user (i.e., their mail should never accrue on your server) you can use a directory entry.

Using a directory entry to make a forward-only address is detailed here:
http://www.scalix.com/community/viewtopic.php?p=3231#3231

--Aaron

If all you want is an entery in your Addressbook for "Help Desk", which is visible for all the users in domaina.com, which is your Scalix server. When people send email to "Help Desk" it should go to domainb.com which is a different mail system. This is really easy.

Just create an Internet Mail User. You can put any address you want in there, and it'll go.

Kev.