Browser errors in Scalix fatal-file

[kjakkanen]

Hi!

I'm running ommon daily in cron to send me mail about the errors in the logfiles, I receive a lot of "ERROR"-stamped lines for "Browser (Service 14)", pls see example below:
---
ERROR Browser (Service 14 ) Thu May 31 10:46:52 2007
[OM 0]
Pid of logging process: 13170
Last Msg Id: 20070531104641.3723.[edited]
Last Msg DirectRef: 003bd37c4e732abf
---

I take it these a not significant (there's always a good 20 of them) - what are they anyway? - but my question is how to prevent them from being either logged at all or from being sent over email by ommon?

Thanks in advance!

KR;
Kimmo

[ScalixSupport]

Hi Kimmo!

I would suggest you to run the command "omdref 003bd37c4e732abf" to know the user
whose mailbox is causing these errors. Since you have so many similar errors I would
suggest you to perform omscan for all users on the server. Note, omscan for all users is
resource intensive so perform at a lower load time.

Run omscan as below:

Code: Select all

omoff -d0 omscan
omscan -Z     
omon omscan     

You need to watch the status of the omscan process using the command:

Code: Select all

omscan -t

Wait until you get a message that says "Current server cycle not started; service reset
or delayed".

Now try to fix the mailstore related issues in active mode using the below given
command:

Code: Select all

omscan -Aavfx

Hope this helps.

Thanks,
Subir

[ScalixSupport]

Hi!

Also reply to us with the result of following commands:
omstat -a
omstat -s
rpm -qa | grep scalix
ps ax | grep tomcat

Thanks,
Subir

[kjakkanen]

Hi!

I run the 'omscan -Aavfx' as a weekly cron-task, but is this process (with the omoff first) somehow different, e.g. worth trying?

Here follows the req. outputs:

omstat -a
---
PC Monitor Started NON-STOP 0
Directory Relay Server Started 05.20.07
Notification Server Started 05.20.07 0
Shared memory daemon Started NON-STOP
Notification Monitor Started NON-STOP
Session Monitor Started NON-STOP
Indexer Started NON-STOP
Stats Daemon Started NON-STOP
Container Access Monitor Started NON-STOP
Item Structure Server Stopped 04.21.07
Database Monitor Started 05.20.07
Licence Monitor Daemon Started NON-STOP
LDAP Daemon Started 06.01.07
Queue Manager Started NON-STOP
Item Delete Daemon Started NON-STOP
IMAP Server Daemon Started 05.20.07
SMTP Relay Started 05.20.07
Mime Browser Controller Started 05.20.07
Event Server Started 05.20.07
---

omstat -s
---
Service Router Started 05.20.07 0
Local Delivery Started 05.20.07 0
Internet Mail Gateway Started 05.20.07 0
Local Client Interface Enabled 05.10.07 0
Remote Client Interface Enabled 05.10.07 116
Test Server Started 05.20.07 0
Request Server Started 05.20.07 0
Print Server Started 05.20.07 0
Bulletin Board Server Started 05.20.07 0
Background Search Service Started 05.20.07 0
CDA Server Started 05.20.07 0
POP3 interface Started 05.20.07 0
Omscan Server Started 05.20.07 0
Archiver Started 05.20.07 0
---

rpm -qa | grep scalix
---
scalix-postgres-11.0.4.25-1
scalix-tomcat-connector-11.0.4.25-1.rhel4
scalix-sis-11.0.4.25-1
scalix-tomcat-5.5.16-263
scalix-res-11.0.4.25-1
scalix-mobile-11.0.4.25-1
scalix-server-11.0.4.10790-1.rhel4
scalix-swa-11.0.4.25-1
scalix-sac-11.0.4.25-1
scalix-text-extractors-1.0-1.rhel4
scalix-platform-11.0.4.25-1
---

ps ax | grep tomcat
---
31466 pts/1 Sl 37:04 /usr/java/jre1.5.0_06/bin/java -server -Djava.net.preferIPv4Stack=true -Xms1024m -Xmx1024m -Dscalix.instance=/var/opt/scalix/m1 -Djava.util.logging.manager=org.apache.juli.ClassLoaderLogManager -Djava.util.logging.config.file=/var/opt/scalix/m1/tomcat/conf/logging.properties -Djava.endorsed.dirs=/opt/scalix-tomcat/common/endorsed -classpath /usr/java/jre1.5.0_06/lib/tools.jar:/opt/scalix-tomcat/bin/bootstrap.jar:/opt/scalix-tomcat/bin/commons-logging-api.jar -Dcatalina.base=/var/opt/scalix/m1/tomcat -Dcatalina.home=/opt/scalix-tomcat -Djava.io.tmpdir=/var/opt/scalix/m1/tomcat/temp org.apache.catalina.startup.Bootstrap start
---

With thanks,
Kimmo

[ScalixSupport]

Hi Kimmo!

The above steps could be tried.

Thanks,
Subir