Scalix Forums

No users usign the Scalix version 11 and the latest update of Outlook Connector or SWA cannot view excel files, (csv, xls) all show up as garble-goo:

e.g.

(DE414T@(R(L(D1%4T-225!424].(BPB0TQ!4U,B+")/3BU(04Y$(BPB4$5.
M1"!2+T$B+")"04-+3U)$15(B+")!5D%)3$%"3$4B+")"549&15(B+"(P+3,@
M5T5%2R(L(C0@5T5%2U,B+"(U(%=%14M3(BPB-B!7145+4R(L(C<@5T5%2U,B
M+"(X(%=%14M3("LB+")0+D\N)U,B"B(C,35+5$Q83#5"6"`B+")+24-+5$%)
M3"!83"`U($)/6"(L(E!'(BPR-C`Y+#`L,3`L,C4Y.2PP+#$L,"PP+#(L,BPU
M+#`*(C`P,4=,0E!222`@("(L(D=,3T)!3"!04DE/4DE462!-04E,(BPB4E,B

Hi!

What version of Scalix you are using, what is the OS where the Scalix Server in installed?
Do you get any error in /var/opt/scalix/??/s/logs/fatal log file when you try to read the Excel
file?

Thanks,
Subir

After update from 11.02 to 11.04 we are unable to recieve most types of attachments (pdf, doc, xls). Message is displayed that it contains an attachment but you are unable to open it with Outlook (IMAP) or SWA. Binary attachments like zip or exe files work.

Please help

Hi!

Send me the uncommented contents of /var/opt/scalix/??/s/sys/general.cfg file. Is this
happening with all users or a few. Can you check if you get any error/serious error in the
fatal log that could be found at /var/opt/scalix/??/s/logs/fatal.

Thanks,
Subir

ScalixSupport wrote:Hi!

Send me the uncommented contents of /var/opt/scalix/??/s/sys/general.cfg file. Is this
happening with all users or a few. Can you check if you get any error/serious error in the
fatal log that could be found at /var/opt/scalix/??/s/logs/fatal.

Thanks,
Subir

It happens to all users.

Content of general.cfg (all other line are comments):


fatal contains:


If I "play" with mime.types and comment out the lines for doc-files (type 2150) we will receive the files.

Hi!

Last Msg DirectRef: 00012fcfd16e7391

The message direct reference above would tell the message details and the user whose
mailbox might be troublesome, to know the details use the command:

see what result you get.

Thanks,
Subir

Hi!

I would request you to omscan for all users to fix mailbox inconsistencies if any.

Run omscan as below:

You need to watch the status of the omscan process using the command:

Wait until you get a message that says "Current server cycle not started; service reset
or delayed".

Now try to fix the mailstore related issues in active mode using the below given
command:


Thanks,
Subir

Is in progress.

What do you think will a fresh install (complete deinstall and reinstall) of Scalix 11.04 fix it? What files/directories need to be saved to keep userdata?

Done.
But nothing changed. If I send a pdf-doc to myself I receive a message that is marked "with attachment" but if I open the message no attachment is visible.
With Outlook (IMAP) the attachment sign is gone when you open the message.

Axel,

something that does look strange to me is your entry from your fatal file.

ERROR (Service 14 ) Tue May 29 08:32:53 2007
[OM 0]
Pid of logging process: 32512
Last Msg Id: 21383661.981180420365128.JavaMail.root(a)webmail.t-s-r.com
Last Msg DirectRef: 00012fcfd16e7391

rather than displaying the service name, its displaying the service number rather than the name. It would almost suggest that the config has not been completed, and may explain why filetypes are not being mapped correctly.

I wonder if you have run omcnvinst after upgrading?

Mick

scalix-installer finished the update process without any error.

I did not run omcnvinst.

Is there a line like:

1167 q application/* csv

in your ~instance/sys/mime.types file?

if there is, comment that line out and restart Scalix.

Mick

Hi!

You can try a re-install, the user data is in /var/opt/scalix folder, when you take backup
make sure you restore the ownership, order and permissions.

Try following these steps:
* Stop Scalix Server using omshut
* take backup of /var/opt/scalix restoring ownership, order and permissions.
* uninstall all RPMs returned for rpm -qa | grep scalix
* rm -rf /var/opt/scalix* /etc/opt/scalix* /opt/scalix*
* untar the backup created earlier at /var/opt/scalix
* Run scalix-installer, let it pick the existing message store

Thanks,
Subir

Thank you.

It seems that only POP/IMAP and SWA show the problem. If I access my mailbox with outlook-connect I can see/read attachtments