Problems with SIS and searching

[adardar]

Hello,
I'm having issuses with using search in SWA and the mobile client. I narrowed it down to an sis index issuse. I've tried reinstalling scalix db and all scalix packages. ran sxmkindex on all & 1 user. I get no results from sxsearch either.
Here is the error from scalix-sis-search.log

Code: Select all

2007-04-17 22:07:49,756 ERROR [TP-Processor12] [SearchEngine.search:51] Index for user 0a3b000064d8ea54-9.1.12.271 does not exist
2007-04-17 22:07:49,757 ERROR [TP-Processor12] [WebUtil.errorResponse:63] Error in search engine


scalix-sis-indexer.log gives this error.

Code: Select all

2007-04-17 22:07:29,035  INFO [TP-Processor5] [InternalAdminServlet.doGet:65] Index for userID 06bb000064d8ea54-9.1.12.271 does not exist


The index root indicated in scalix-sis-inder.log, /var/opt/scalix/mx/indexes did not exist so
I created this folder and gave scalix rights to it.

Im runnig centos 4 and scalix 11.0.3
Thanks ahead of time for any help.

[ScalixSupport]

Hi!

Post the reply with the result of the command:
rpm -qa | grep scalix
omstat -a
omstat -s
ps ax | grep index

Thanks,
Subir

[adardar]

rpm -qa | grep scalix

scalix-server-11.0.3.10719-1.rhel4
scalix-text-extractors-1.0-1.rhel4
scalix-sac-11.0.3.31-1
scalix-tomcat-connector-11.0.3.31-1.rhel4
scalix-platform-11.0.3.31-1
scalix-sis-11.0.3.31-1
scalix-tomcat-5.5.16-226
scalix-res-11.0.3.31-1
scalix-mobile-11.0.3.31-1
scalix-swa-11.0.3.31-1
scalix-postgres-11.0.3.31-1

omstat -a

PC Monitor Started NON-STOP 0
Directory Relay Server Started 04.17.07
Notification Server Started 04.17.07 0
Shared memory daemon Started NON-STOP
Notification Monitor Started NON-STOP
Session Monitor Started NON-STOP
Indexer Started NON-STOP
Stats Daemon Started NON-STOP
Container Access Monitor Started NON-STOP
Item Structure Server Stopped
Database Monitor Started 04.17.07
Licence Monitor Daemon Started NON-STOP
LDAP Daemon Started 04.17.07
Queue Manager Started NON-STOP
Item Delete Daemon Started NON-STOP
IMAP Server Daemon Started 04.17.07
SMTP Relay Started 04.17.07
Mime Browser Controller Started 04.17.07
Event Server Started 04.17.07

omstat -s

Service Router Started 04.17.07 0
Local Delivery Started 04.17.07 0
Internet Mail Gateway Started 04.17.07 0
Sendmail Interface Started 04.17.07 0
Local Client Interface Enabled 04.17.07 0
Remote Client Interface Enabled 04.17.07 46
Test Server Started 04.17.07 0
Request Server Started 04.17.07 0
Print Server Started 04.17.07 0
Directory Synchronization Started 04.17.07 0
Bulletin Board Server Started 04.17.07 0
Background Search Service Started 04.17.07 0
Dump Server Started 04.17.07 0
CDA Server Started 04.17.07 0
POP3 interface Started 04.17.07 0
Omscan Server Started 04.17.07 0
Archiver Started 04.17.07 0

ps ax | grep index

21239 ? Ss 0:03 indexer
21240 ? S 0:02 index.catcher
32068 pts/0 S+ 0:00 grep index

[adardar]

Update on what I have tried.
I exported a couple users emails with sxmboxexp.
Deleted the user recreated the user re imported did nothing.
Did a backup of my s folder.
Uninstall scalix removing everything, going behind and deleting /var/opt/scalix just incase.
Reinstall scalix.
Added a couple users. Imported their mail with sxmboximp.
Search now works.
Restored my s folder while services were off.
Checked my permissions with omcheck.
Rebooted server, just in case.
...
My users and their emails are back but search doesn't work again.
I think this weekend i will;
Export all my user emails with sxmboxexp,
Completely reinstall scalix,
Import usernames and passwords,
Import user emails.

My next question is is there a way I can export username and password. I have about 800 users. If not can I do an "omshowu" and import this info so I get all current user info to the new install. Any suggestions would be greatly appreciated.

[ScalixSupport]

Hi!

Manually taking a backup of /var/opt/scalix will have all the user data information, including
message store, user name and password, etc. make sure you take backup restoring owner
and permissions. Search this forum for similar issue, you would find many.

Thanks,
Subir

[adardar]

My trying to move to a different sever didn't help. I also updated to 11.0.4 and i still have no search.

[ScalixSupport]

Hi!

Can you re-create index for all users using the command below:

Code: Select all

sxmkindex -r 00:00:00

What result do you get at the end of the execution of the above command, it should be
something like:

Total messages processed: 1264

See if this helps search to work.

Thanks,
Subir