Not all flagged items are shown in "show flagged item&q

[kurtbe]

Hello there,

I'm experiencing the following problem sind upgrading from V10 to V11.

I have a user which works heavily with the flagged items and flagged items search and the problem is, that since the upgrade not all flagged items are shown - only some of them.

Yesterday I upgraded to 11.0.3 but the problem is still the same.

Does anyone have the same behaviour or a solution for this dirty error?




Kurt

[ScalixSupport]

Hey Kurt!

Do you see this problem in Outlook or SWA?

Thanks,
Subir

[kurtbe]

Hello Subir

I'm sorry for didn't mention this:

The problem is in Outlook and in SWA. On both platforms not all Flagged messages are displayed.

Newest Connector and new profile was created.

[ScalixSupport]

Hi Kurt!

Let resolve the data inconsistency if any first for this user, and see if issue gets resolved
if not then we can recreate index for this user.

To resolve data inconsistencies, I would request you to perform the steps below:

Code: Select all

omoff -wd0 omscan 
omscan -Z     
omon omscan     

You need to watch the status of the omscan process using the command:

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omscan -t

Wait until you get a message that says "Current server cycle not started; service reset
or delayed".

Now try to fix the mailstore related issues in active mode using the below given
command:

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omscan -Avfx -U <username> 

Note: Set <username> with exact values for user in question.

Thanks,
Subir

[kurtbe]

Hello Subir,

thanks for the reply.

I did as requested with the following output:

Checking/Scanning user trays ... Firstname Lastname / mailnode/CN=Firstname Lastname
done.

Disk usage ....

USER NAME IN OUT PDG FCAB DLST WB TOTAL (KB)
Firstname Lastname/mailnode 1159412 400 872061 53097 1 1 2084972

started up Outlook from the user's PC and the problem is still the same. Using A new profile on another PC I also see only the same few messages.

I can access messages which are flagged but not shown in search field without problems.

beside this - do I need to restart the omscan or is the next server cycle started automatically?

[ScalixSupport]

Hi!

the problem is still the same

Since the issue continue to persist, lets re-create index, to accomplish this run the command
below and reply with the results:
sxmkindex -r 00:00:00

See if this helps, if not, can you send me the values of:
index.max.queue.size
search.max.results
index.language
search.client.whitelist
from the file /var/opt/scalix/??/sis/sis.properties.

do I need to restart the omscan or is the next server cycle started automatically?

The command sequence shown below we applied as suggested by me in my previous
post, does exactly that, you need not restart the cycle:

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omoff -wd0 omscan
omscan -Z     
omon omscan

Thanks,
Subir

[kurtbe]

Hello Subir,

thanks for you help. I think we are going to solve the problem:

First running sxmkindex -r 00:00:00 gives the following:

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sxadmin /mailnode: 68
sxqueryadmin /mailnode: 0
AnotherUser /mailnode: user@host:

the user with the problem is not shown up. The "AnotherUser" was omscanned in fixmode yesterday and had also no errors in message store.

So i run sxmkindex with the following output:

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sxadmin /mailnode: 68
sxqueryadmin /mailnode: 0
AnotherUser /mailnoden: 12685
....
Problemuser /mailnode: 31409
...

But sxmkindex -r 00:00:00 still stops after "AnotherUser".

The output if sis.properties:

index.max.queue.size=200
index.max.queue.age=15000
search.max.results=200
index.language=German
search.client.whitelist=internal-IP,external-IP,127.0.0.1

Kurt

[kurtbe]

After searching the Forum I changed

index.max.queue.size=200 to 1000
and
search.max.results=200 to 1000

and restartet scalix-tomcat and scalix-postgres.

sxmkindex -r now comes up to the problem user and stops there.

Setting the value to 5000 does not bring the sxmkindex process further.

are there any more setting to tweak. Is there a guide to what value one should set the values in sis-properties depending on the users and the size of their mailbox? Perhaps we should start a thread with some experiences of settings in relation to the users which are using the system?

[ScalixSupport]

Hi Kurt!

Edit the values for the following to 35000:

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index.max.queue.size
search.max.results

in /var/opt/scalix/??/sis/sis.properties file. Also, please set swa.search.maxresults=35000,
in /var/opt/scalix/??/webmail/swa.properties file and restart tomcat. Try searching again.

Thanks,
Subir

[kurtbe]

Hello Subir,

I changed the settings and waited one night. It looks like the Problem is still the same.

But I found a workaround:

I used Outlook and sorted the messages by flagged/unflagged. Next I changed all red flagged items to blue flagged and back to red flagged. I've done this with all colors and next I used the Follow-Up search Folder in Outlook and ... every mail was found.

Unfortunalety, in Webmail Search not one message is found. But perhaps the indexer needs some time to find the new flagged mails.

But perhaps it could be mentioned in the FAQ, that if you have user with 31500 items you should set the sis.properties values to an appropiate value.



Kurt