could not retrieve information for the selected user

[sanjayacharya]

Hello,

When I try to access a user from SAC I get the following Error:

"could not retrieve information for the selected user"

I can delete this user and recreate it but I can not do so because of this error.
Please advice.

Sanjay

[ScalixSupport]

Hi Sanjay!

It happens that even if the user is deleted, there entry still exist in the database, so we
would first try to search the user, if the entry exists, we would delete it. Once, we have
deleted the old entry we would be able to create this new user and information for the same
should be accessible.

Search user:

Code: Select all

omsearch -e "S=<lastname>" -m @all-attr@ -v

Note: <lastname> is the lastname of the user to be deleted.

Delete User:
If the command above returns some result, we need to remove the entry using the command
below:

Code: Select all

omdelent -e "S=<lastname>"

Note: <lastname> is the lastname of the user to be deleted.

Now try creating the user again and see if the user's information results in SAC.

Thanks,
Subir

[sanjayacharya]

Subir,

I do get the information back but I have another user with the same last name , how can I delete just this user

Sanjay

[ScalixSupport]

Hi Sanjay!

Sorry for the lag time, try this:

Code: Select all

omsearch -e "G=<firstname>/S=<lastname>" -m @all-attr@ -v

Note: <lastname> is the lastname of the user to be deleted and <firstname> is the firstname of the user to be deleted.

To delete use:
omdelent -e "G=<firstname>/S=<lastname>"

I am sure this should help.

Thanks,
Subir

[Dominique]

I get the same error (could not retrieve the information for the selected user) when using the SAC for certain users. Now, I think the error may be related to french accents in the name of the users. Say one of them is "Steve Dufour" and the other is "Steve Guénette". I get the error message in the SAC for all the users that have an accent somewhere in their name.

I am running the SAC version 11.4.6.5113 and I tried Internet Explorer 8, Mozilla Firefox 3.x and 4.x. I also tried Firefox 4.x on Ubuntu Linux; same thing.

When I run the omsearch on the two test users I get:

omsearch -e "G=Steve" -m @all-attr@ -v

S=Dufour
G=Steve
OU1=email
CN=Steve Dufour
INTERNET-ADDR="Steve Dufour" <sdufour@mydomain2.ca>="Steve Dufour" <sdufour@mydomain.ca>
ENTRY-TYPE=1
UL-AUTHID=sdufour
UL-CAPS=6
GLOBAL-UNIQUE-ID=10c0000001b01974-432.731.62.46
UL-CLASS=Limited
UL-IL=FRENCH
HOST-FQDN=email.mydomain.ca
LOCAL-UNIQUE-ID=3089
PARENT-DL=11456=11360
IA-FORMAL=sdufour@mydomain2.ca=sdufour@mydomain.ca
S-SDX=D160
G-SDX=D520
DBV-ID=33554538

S=Guenette
G=Steve
OU1=email
CN=Steve Guenette
INTERNET-ADDR=\=?UTF-8?Q?Steve_Gu\=C3\=A9nette?\= <sguenette@mydomain2.ca>=\=?UTF-8?Q?Steve_Gu\=C3\=A9nette?\= <sguenette@mydomain.ca>
ENTRY-TYPE=1
UL-AUTHID=sguenette
UL-CAPS=6
GLOBAL-UNIQUE-ID=1443000001b01974-432.731.62.46
UL-CLASS=Limited
UL-IL=FRENCH
HOST-FQDN=email.mydomain.ca
LOCAL-UNIQUE-ID=13393
S-TX=Guénette
CN-TX=Steve Guénette
PARENT-DL=11872=11456=11360
IA-FORMAL=sguenette@mydomain2.ca=sguenette@mydomain.ca
S-SDX=G530
G-SDX=D520
DBV-ID=33554795

I have not reported it as a bug yet but I plan to. Anyone else experiencing the same thing?

[ls-al]

http://www.scalix.com/community/downloads/patches.php
Patch PTCT_9003

[Dominique]

Thank you ls-al, I installed the patch and all is good.