Corrupt Message

[TRACKS]

Where just starting to roll out the Outlook connector and resolving issues. Today I have a user that was added to the connecter all of the sudden he cant email me and I am running the Outlook connector I log into the SAC and see that the CDA Server has died with the following error. I restarted the server because I could not get the service to restart. Now all services and servers are up and ok but the same user cannot email me. All of the users mail is sent to the Corrupt message folder. I have had him sent test mail to other domain accounts internal and external and they all arrive ok just not to my local domain account.


Any thoughts on this?

Can you flush mail out of the Corrupt Message Q


SERIOUS ERROR CDA Server (CDA Server ) 03.29.07 10:42:35
[OM 28664] There is already a CDA server process running
-> ccs_AttemptSMem
<- ccs_AttemptSMem
<- ccs_DoInitTables
-> cvc_IsMappingAvail2
-> uni_GetCharset
-> cvc_IsMappingAvail3
<- cvc_IsMappingAvail3
<- uni_GetCharset
<- cvc_IsMappingAvail2
-> cvc_IsMappingAvail2
-> uni_GetCharset
-> cvc_IsMappingAvail3
<- cvc_IsMappingAvail3
<- uni_GetCharset
<- cvc_IsMappingAvail2
<- /build/11.0.2/src/bin/cda/cda_daemon.c:799[205,28664]


SERIOUS ERROR CDA Server (CDA Server ) 03.29.07 10:43:44
[OM 28664] There is already a CDA server process running
-> ccs_AttemptSMem
<- ccs_AttemptSMem
<- ccs_DoInitTables
-> cvc_IsMappingAvail2
-> uni_GetCharset
-> cvc_IsMappingAvail3
<- cvc_IsMappingAvail3
<- uni_GetCharset
<- cvc_IsMappingAvail2
-> cvc_IsMappingAvail2
-> uni_GetCharset
-> cvc_IsMappingAvail3
<- cvc_IsMappingAvail3
<- uni_GetCharset
<- cvc_IsMappingAvail2
<- /build/11.0.2/src/bin/cda/cda_daemon.c:799[205,28664]

[ScalixSupport]

Hi!

In SAC, when you click on queue named Corrupt Message, do you see any message
listed in the display box. If yes, select them and delete these messages.

Does omshowlog report any error after the Scalix Server has been restarted.

Thanks,
Subir

[TRACKS]

The queue did have messages I deleted them
I also did this

omoff -d 0 -w cda
omreset -o off cda
deleted the lockfile found at /var/opt/scalix/ns/s/sys/omcda.lock
omon cda

After a lot more testing I narrowed the issue to an imbedded picture in his signature. However I am still stumped as the user was able to email me prior to the CDA server crash. And interesting enough he could still email others using the Outlook connecter. After removing the pic mail gets to me fine

The log shows several of these types of messages


WARNING Internet Mail (Outgoing ) 03.29.07 11:37:37
[OM.UX 3001] Failed to convert message to MIME format - moving message to ERROR queue


WARNING Internet Mail (Incoming ) 03.29.07 12:56:39
[OM.UX 1401] Cannot read message data.
<- tf_AppendRecord
<- mp_PutObjectFile
<- ux_InParseMimeFile
<- ux_InParseMimeContent
-> im_UnlinkItem
-> im_ItemRef2FName
<- im_ItemRef2FName
<- im_UnlinkItem
-> im_GetNewItemNum
<- im_GetNewItemNum
-> ux_InParseContentHeader
-> GetMailText
<- /build/11.0.2/src/bin/ux/ux_mimein.c:289[102,1401]
<- /build/11.0.2/src/bin/ux/ux_mimein.c:5080[102,1401]
<- /build/11.0.2/src/bin/ux/ux_in.c:4625[102,1401]
<- /build/11.0.2/src/bin/ux/ux_in.c:2013[102,1401]


WARNING POP3 interface(POP3 Process ) 03.29.07 13:12:23
[SYS 113] No route to host
<- ct_SetFolderModTime
-> ct_CheckSyncFName
-> ct_GetSyncDirName
<- ct_GetSyncDirName
<- ct_CheckSyncFName
<- ct_ModifyContentRec
<- pop3_MarkMsgRead
<- pop3_readItem
-> pop3_readItem
-> pop3_BrowseMsg
-> im_ItemRef2FName
<- im_ItemRef2FName
<- pop3_BrowseMsg
-> pop3_DisplayContent
<- /build/11.0.2/src/lib/ombase/os/os_fwrite.c:47[1,113]
<- /build/11.0.2/src/bin/pop3t/pop3t_direct.c:1086[1,113]


ERROR Internet Mail (Outgoing ) 03.29.07 13:33:52
[OM.UX 1168] TNEF gateway: MAPI message attachment image001.jpg not found in Transaction File


WARNING Internet Mail (Outgoing ) 03.29.07 13:33:52
[OM.UX 1531] Error in decoding file

<- tf_ReadRecord 44000 56
-> tf_GetINT32
<- tf_GetINT32
-> tf_ReadRecord
-> tf_GetINT32
<- tf_GetINT32
<- tf_ReadRecord 44000 56
-> tf_GetINT32
<- tf_GetINT32
-> tf_ReadRecord
<- tf_ReadRecord:NO
-> tnef_getPastRendData
<- tnef_getPastRendData
-> tnef_getPastRendData
<- tnef_getPastRendData
<- /build/11.0.2/src/lib/tnef/tnef_encode.c:692[102,1531]


WARNING Internet Mail (Outgoing ) 03.29.07 13:33:52
[OM.UX 3001] Failed to convert message to MIME format - moving message to ERROR queue

[TRACKS]

OK its happening on the same client station and here are the errors. They all had attachments that the user was trying to send.

ERROR Browser (Service 14 ) 03.30.07 12:41:06
[OM.MIME 4000] Browser Args :index.browse -c -o /var/opt/scalix/ns/s/temp/mime_c ache/mimesFHT3p 00015375e0628d06
Last Msg Id: 005201c772f1(036)adce9430(036)6501a8c0(a)D2CKNZB1
Last Msg DirectRef: 0001535fe38ef4e0


ERROR Browser (Service 14 ) 03.30.07 12:41:06
[OM.MIME 4000] Browser Args :index.browse -c -o /var/opt/scalix/ns/s/temp/mime_c ache/mimeiOE76u 00015375e0628d06
Last Msg Id: 20070330132607.1914457812(a)mail3.valuationreview.com
Last Msg DirectRef: 00015360ca45b4b2


ERROR Browser (Service 14 ) 03.30.07 12:41:06
[OM.MIME 4000] Browser Args :index.browse -c -o /var/opt/scalix/ns/s/temp/mime_c ache/mimesEbCaA 00015375e0628d06
Last Msg Id: 20070330132607.1914457906(a)mail3.valuationreview.com
Last Msg DirectRef: 00015364352aa0fd


ERROR Browser (Service 14 ) 03.30.07 12:41:06
[OM.MIME 4000] Browser Args :index.browse -c -o /var/opt/scalix/ns/s/temp/mime_c ache/mimedbJ2mF 00015375e0628d06
Last Msg Id: 20070330132616.1914466031(a)mail3.valuationreview.com
Last Msg DirectRef: 0001536520793d25

ERROR Internet Mail (Outgoing ) 03.30.07 13:03:25
[OM.UX 1168] TNEF gateway: MAPI message attachment Spring Conference 2007 Registrants.xls not found in Transaction File


WARNING Internet Mail (Outgoing ) 03.30.07 13:03:25
[OM.UX 1531] Error in decoding file

<- tf_ReadRecord 44000 56
-> tf_GetINT32
<- tf_GetINT32
-> tf_ReadRecord
-> tf_GetINT32
<- tf_GetINT32
<- tf_ReadRecord 44000 56
-> tf_GetINT32
<- tf_GetINT32
-> tf_ReadRecord
<- tf_ReadRecord:NO
-> tnef_getPastRendData
<- tnef_getPastRendData
-> tnef_getPastRendData
<- tnef_getPastRendData
<- /build/11.0.2/src/lib/tnef/tnef_encode.c:692[102,1531]


WARNING Internet Mail (Outgoing ) 03.30.07 13:03:25
[OM.UX 3001] Failed to convert message to MIME format - moving message to ERROR queue

[ScalixSupport]

Hi!

Can you run omtidyu -M -u username[/mailnode], for the user who uses the client machine,
and see if that helps, also check if there are messages in error queue using the command
"omstat -q error".

Thanks,
Subir

[TRACKS]

I ran the omtidyu -M -u username[/mailnode] command on my login and the system having issues getting mail to me.

I got this output and I am not sure what this means or what it recovered.
Scalix Recovered Items: 2198 items

This did not resolve the issue.When the user sends mail to me with an attachment I get the following error in the log. And the message is now in the Corrupt Message Q interestingly enough if that same message is sent to other myself and otherclients not using the outlook connecter they do get the message but I don’t.




WARNING Internet Mail (Outgoing ) 04.02.07 09:35:16
[OM.UX 1531] Error in decoding file

<- tf_ReadRecord 44000 56
-> tf_GetINT32
<- tf_GetINT32
-> tf_ReadRecord
-> tf_GetINT32
<- tf_GetINT32
<- tf_ReadRecord 44000 56
-> tf_GetINT32
<- tf_GetINT32
-> tf_ReadRecord
<- tf_ReadRecord:NO
-> tnef_getPastRendData
<- tnef_getPastRendData
-> tnef_getPastRendData
<- tnef_getPastRendData
<- /build/11.0.2/src/lib/tnef/tnef_encode.c:692[102,1531]


WARNING Internet Mail (Outgoing ) 04.02.07 09:35:16
[OM.UX 3001] Failed to convert message to MIME format - moving message to ERROR queue

[TRACKS]

Update:

If I run “omshowlog -l 3â€

[MDAFederal]

I am experiencing the same issue with Scalix 10 and the Outlook Connector. This is most notable for whatever reason on Excel (.xls) attachments. Maybe that is just a coincidence.

Code: Select all

ERROR                          Service Router(Service Router) 04.04.07 16:39:19
[OM 5181] Reply timed out or invalid - Mapper protocol problem.
Command sent: SCAN:/var/opt/scalix/data/00000bf/00pa19p
Reply received:


ERROR                          Service Router(Service Router) 04.04.07 16:39:32
[OM 5181] Reply timed out or invalid - Mapper protocol problem.
Command sent: QUIT Please Close This Session
Reply received: 271 No viruses found


ERROR                          Service Router(Service Router) 04.04.07 16:39:32
[OM 5183] A Mapper error has been detected.
Current errno value: 4
        -> tf_GetINT32
        <- tf_GetINT32
        -> tf_GetINT16
        <- tf_GetINT16
        -> vs_CheckAndScanFile
        -> vs_ScanActive
        <- vs_ScanActive
        -> tf_GetINT32
        <- tf_GetINT32
        -> tf_GetINT32
        <- tf_GetINT32
        -> vs_omCheckAndScan
        -> vs_omScanFile
        -> vs_GenericScanFile
        <- /build/10.0.1.3/src/lib/rsl/rsl_match.c:397[100,5183]
        <- /build/10.0.1.3/src/lib/rsl/rsl_match.c:243[100,5183]


ERROR                          Service Router(Service Router) 04.04.07 16:40:43
[OM 5183] A Mapper error has been detected.
        <- tf_GetINT32
        -> tf_GetINT16
        <- tf_GetINT16
        -> vs_CheckAndScanFile
        -> vs_ScanActive
        <- vs_ScanActive
        -> tf_GetINT32
        <- tf_GetINT32
        -> tf_GetINT32
        <- tf_GetINT32
        -> vs_omCheckAndScan
        -> vs_omScanFile
        -> vs_GenericScanFile
        <- /build/10.0.1.3/src/lib/rsl/rsl_match.c:397[100,5183]
        <- /build/10.0.1.3/src/lib/rsl/rsl_match.c:1558[100,5183]
        <- /build/10.0.1.3/src/bin/sr/sr_main.c:3988[100,5183]


SERIOUS ERROR                  Background Sea(Background Sea) 04.05.07 07:23:37
[SYS 2] No such file or directory
File Name: /var/opt/scalix/data/00000ri/00pcrhr
Current errno value: 2
        -> sfl_CloseItem
        <- sfl_CloseItem
        <- ct_CloseCtner 3001
        -> tf_CloseFile
        <- tf_CloseFile
        -> ct_RawOpenCtner
        -> im_OpenItem
        -> sfl_OpenItem
        -> im_ItemRef2FName
        <- im_ItemRef2FName
        -> sfl_OpenSfl
        -> im_OpenItem
        -> im_ItemRef2FName
        <- im_ItemRef2FName
        <- /build/10.0.1.3/src/lib/ombase/os/os_open.c:120[1,2]
        <- /build/10.0.1.3/src/lib/ombase/sfl/sfl_base.c:369[1,2]

[root@bones bin]# omstat -q error
26533330   Bryan C. Burke         MSG   N RE: Work for Tuesady - Inve 04.04.07
26533343   Bryan C. Burke         MSG   N FW: Work for Tuesady - Inve 04.04.07
26543420   Bryan C. Burke         MSG   N FW: Work for Tuesady - Inve 04.04.07
26543529   Bryan C. Burke         MSG   N FW: Work for Tuesady - Inve 04.04.07
26334628   Bryan C. Burke         REPLY N RE: Work for Tuesady - Inve 04.03.07



Any thoughts as to why the mapper would error on .xls attachments specifically? Tracker, have you found a solution to your issue?

Thanks in Advance for any help on this one.

[TRACKS]

MDAFederal
I have not found a solution this issue is killing me! It’s worse than all the other minor annoyances. If you browse around you will find several people having this issue.

[TRACKS]

Hi!

In SAC, when you click on queue named Corrupt Message, do you see any message
listed in the display box. If yes, select them and delete these messages.

Does omshowlog report any error after the Scalix Server has been restarted.

Thanks,
Subir

Subir

I just rebooted the server and I literally have hundreds of these errors. What can I do? It seams to me that its all mime_cache related.


ERROR Browser (Service 14 ) 04.05.07 19:17:43
[OM.MIME 4000] Browser Args :index.browse -c -o /var/opt/scalix/ns/s/temp/mime_cache/mimeIce8jr 000121007cf8fa0f
Last Msg Id: 5a101efae0b34920c57ff7be611046a9(a)iustv.directioncvommenjt.com
Last Msg DirectRef: 000126dcc54ac49b


ERROR Browser (Service 14 ) 04.05.07 19:17:43
[OM.MIME 4000] Browser Args :index.browse -c -o /var/opt/scalix/ns/s/temp/mime_cache/mime1JSdVK 000134767f576c50
Last Msg Id: 200704051848343.SM00896(a)thebusinesservices.com
Last Msg DirectRef: 000126ef1e52a1b3


ERROR Browser (Service 14 ) 04.05.07 19:17:43
[OM.MIME 4000] Browser Args :index.browse -c -o /var/opt/scalix/ns/s/temp/mime_cache/mimeeL8MVa 00011ef16e921664
Last Msg Id: 004f01c777d8(036)a43ad9b0(036)681ca8c0(a)irrkc.local
Last Msg DirectRef: 000126b481a59ef7



ERROR Browser (Service 14 ) 04.05.07 19:17:43
[OM.MIME 4000] Browser Args :index.browse -c -o /var/opt/scalix/ns/s/temp/mime_cache/mimeZNI2I7 0001211c7565bd20
Last Msg Id: 200704051832172.SM00896(a)118.saltyoceans.com
Last Msg DirectRef: 000126d9ecc0d1a3


ERROR Browser (Service 14 ) 04.05.07 19:17:43
[OM.MIME 4000] Browser Args :index.browse -c -o /var/opt/scalix/ns/s/temp/mime_cache/mimeYevIkR 00011ee5cdcb60ce


ERROR Browser (Service 14 ) 04.05.07 19:17:43
[OM.MIME 4000] Browser Args :index.browse -c -o /var/opt/scalix/ns/s/temp/mime_cache/mimeOfDdN4 00011ef16e921664


ERROR Browser (Service 14 ) 04.05.07 19:17:43
[OM.MIME 4000] Browser Args :index.browse -c -o /var/opt/scalix/ns/s/temp/mime_cache/mimeyjXnaG 000134767f576c50


ERROR Browser (Service 14 ) 04.05.07 19:17:43
[OM.MIME 4000] Browser Args :index.browse -c -o /var/opt/scalix/ns/s/temp/mime_cache/mimeG3HEp2 0001211c7565bd20

[ScalixSupport]

Hi Tracks!

Sorry for the lag time, I would suggest you to do two things, restart the MIME browser process and pre-generate MIME.

Restart the MIME browser process using the commands:

Code: Select all

omoff -wd 0 mbc
omon mbc

To pre-generate MIME, run the command:
omtidyallu -M

This should resolve things.

Thanks,
Subir

[TRACKS]

Subir

I tried your suggested steps and just a few min ago I an getting the errors again.

ERROR Browser (Service 14 ) 04.06.07 11:30:15
[OM.MIME 4000] Browser Args :index.browse -c -o /var/opt/scalix/ns/s/temp/mime_cache/mimeTYjAvd 000119bd806ac182
Last Msg Id: F1293D41FB7CD411871B009027FC978101FDAC25(a)kc.irr.com
Last Msg DirectRef: 0001272f49b3810d


ERROR Browser (Service 14 ) 04.06.07 11:30:15
[OM.MIME 4000] Browser Args :index.browse -c -o /var/opt/scalix/ns/s/temp/mime_cache/mimeThCEHz 000119bd806ac182
Last Msg Id: 20070406120520.1300100546(a)mail2.octoberseminars.com
Last Msg DirectRef: 000127303f2f7c9b



ERROR Browser (Service 14 ) 04.06.07 11:30:15
[OM.MIME 4000] Browser Args :index.browse -c -o /var/opt/scalix/ns/s/temp/mime_cache/mimebXUB6h 000119bd806ac182
Last Msg Id: 20074644166(u)MabryMail(u)681217955(a)protus.com
Last Msg DirectRef: 000127311729af61

[ScalixSupport]

Hi!

Lets try to create new index, using the steps below:
1. shut down the scalix server
2. remove all the files in ~/indexwork (/var/opt/scalix/??/s/indexwork)
3. restart the server
4. run sxmkindex, sxmkindex -r 0

I feel this should help you.

Thanks,
Subir

[ScalixSupport]

Hi!

Last Msg DirectRef: 0001272f49b3810d

From the Direct reference value as above, you can identify the user mailbox which is
returning the problem using the command "omdref <Direct reference number>".

Thanks,
Subir

[MDAFederal]

Subir,

Should this solution be attempted with Scalix 10 as well, or is this specific to Scalix 11? I still have 3 users (out of approx 225) that are persistently having issues with this when sending attachments to specific people.

Any help would be greatly appreciated.