Scalix Forums

After an upgrade to Scalix 11.0.2.1 from version 10, I have two users that cannot log in through SWA, Outlook, or various IMAP clients. SWA just sits at the "Logging in. Please wait..." screen (that's been going since 7 AM with no change) and the IMAP client times out after 5 minutes (client setting).

I'm watching fatal, daemon.stderr, the tomcat logs, messages, and various other logs and not seeing any entries when I try to connect using these two particular accounts. We have just under 100 users and no one else is experiencing a similar issue.

Has anyone else experienced this? I'm a little stumped.

Thanks

Rob

Try changing their passwords, just to give it a "reset"


Craig

can you do a "top" on the box and see what it is doing (load), i am concerned that the indexer is running for those users and might be stuck. and post the output of top

Had already tried resetting passwords; and the usual reporting tools (ps, top, even strace) hadn't shown anything of interest. I tried killing the IMAP processes associated with the users also, to no avail. BUT what I did notice is that there was one process associated with each user that wouldn't die until I `kill -9`'ed it.

For anyone else having the same issue, the steps below might help:

Get the users System ID:



Kill all processes associated with the user (both of the users I was working with had upwards of 30 processes from repeated attempts to spawn SWA and IMAP sessions so this little loop makes killing all of the processes much easier):



Looks for remaining processes:



That solved the problem for both users. Apparently each users 'parent' IMAP process not dying was causing any subsequent processes to not be able to respond.

Thank you for the suggestions, Craig!

Rob