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INDEXER ERROR
Posted: Thu Mar 08, 2007 4:18 am
by ivo_toshev
What is this error ?:
ERROR Indexer (Indexer ) 03.08.07 10:11:54
[OM 16082] Directory is unavailable at this time. Please retry later.
Current errno value: 4
<- sis_create
-> sis_free
-> sis_free
-> removeRequest
<- removeRequest
-> sis_create
-> ul_getBySXUID
-> dr_ACISetDefaultContext
-> dr_ACIModContextFlags
<- dr_ACIModContextFlags
<- dr_ACISetDefaultContext
-> dr_ACIModContextFlags
<- dr_ACIModContextFlags
<- /build/11.0.2/src/lib/ombase/vi/vi_locks.c:352[3,16082]
<- /build/11.0.2/src/lib/ombase/vi/vi_locks.c:201[3,16082]
<- /build/11.0.2/src/lib/ombase/dr/dr_search.c:470[3,16082]
-----------------------------
Posted: Thu Apr 19, 2007 7:14 am
by heupink
I'm seeing it as well, occasionally, only with less details:
Code: Select all
ERROR Indexer (Indexer ) Thu Apr 19 11:50:52 2007
[OM 16082] Directory is unavailable at this time. Please retry later.
Pid of logging process: 9129
Current errno value: 4
I hope someone knows what it means. Otherwise my systems seems to be running pretty well, lately.
Posted: Thu Apr 19, 2007 7:52 am
by ScalixSupport
Hi!
What Scalix version do you use?
Please send the response with result of the following:
omstat -a
omstat -s
ps ax | grep index
ps ax | grep java
ps ax | grep post
This seems to be a known issue:
http://bugzilla.scalix.com/show_bug.cgi?id=12081
Thanks,
Subir
Posted: Thu Apr 19, 2007 8:00 am
by heupink
Running scalix 11.0.3
http://bugzilla.scalix.com/show_bug.cgi?id=12081:
Access Denied
You are not authorized to access bug #12081.
Requested output:
Code: Select all
mailhost:/var/opt/scalix/i7/s/logs # omstat -a
PC Monitor Started NON-STOP 0
Directory Relay Server Started 04.10.07
Notification Server Started 04.10.07 0
Shared memory daemon Started NON-STOP
Notification Monitor Started NON-STOP
Session Monitor Started NON-STOP
Indexer Started NON-STOP
Stats Daemon Started NON-STOP
Container Access Monitor Started NON-STOP
Item Structure Server Started 04.10.07
Database Monitor Started 04.10.07
Licence Monitor Daemon Started NON-STOP
LDAP Daemon Started 04.10.07
Queue Manager Started NON-STOP
Item Delete Daemon Started NON-STOP
IMAP Server Daemon Started 04.10.07
SMTP Relay Started 04.10.07
Mime Browser Controller Started 04.10.07
Event Server Started 04.10.07
mailhost:/var/opt/scalix/i7/s/logs # omstat -s
Service Router Started 04.10.07 0
Local Delivery Started 04.10.07 0
Internet Mail Gateway Started 04.10.07 0
Sendmail Interface Started 04.10.07 0
Local Client Interface Enabled 04.10.07 0
Remote Client Interface Enabled 04.10.07 29
Test Server Started 04.10.07 0
Request Server Started 04.10.07 0
Print Server Started 04.10.07 0
Directory Synchronization Started 04.10.07 0
Bulletin Board Server Started 04.10.07 0
Background Search Service Started 04.10.07 0
Dump Server Started 04.10.07 0
CDA Server Started 04.10.07 0
POP3 interface Started 04.10.07 0
Omscan Server Started 04.10.07 0
Archiver Started 04.10.07 0
mailhost:/var/opt/scalix/i7/s/logs # ps ax | grep index
9129 ? Ss 7:51 indexer
9130 ? S 0:14 index.catcher
27583 ? S 0:35 /opt/scalix/bin/index.browse
28064 ? S 0:38 /opt/scalix/bin/index.browse
28251 ? S 0:36 /opt/scalix/bin/index.browse
28746 ? S 0:37 /opt/scalix/bin/index.browse
28759 ? S 0:38 /opt/scalix/bin/index.browse
11943 ? S 0:19 /opt/scalix/bin/index.browse
12148 ? S 0:20 /opt/scalix/bin/index.browse
12149 ? S 0:19 /opt/scalix/bin/index.browse
12161 ? S 0:20 /opt/scalix/bin/index.browse
12185 ? S 0:24 /opt/scalix/bin/index.browse
12337 ? S 0:20 /opt/scalix/bin/index.browse
12378 ? S 0:20 /opt/scalix/bin/index.browse
12396 ? S 0:17 /opt/scalix/bin/index.browse
12426 ? S 0:20 /opt/scalix/bin/index.browse
12431 ? S 0:19 /opt/scalix/bin/index.browse
12554 ? S 0:17 /opt/scalix/bin/index.browse
12614 ? S 0:21 /opt/scalix/bin/index.browse
12738 ? S 0:20 /opt/scalix/bin/index.browse
12842 ? S 0:19 /opt/scalix/bin/index.browse
21864 ? S 0:20 /opt/scalix/bin/index.browse
22529 pts/0 S+ 0:00 grep index
mailhost:/var/opt/scalix/i7/s/logs # ps ax | grep java
11343 ? Sl 496:30 /usr/java/jre1.5.0_06/bin/java -server -Djava.net.preferIPv4Stack=true -Dscalix.instance=/var/opt/scalix/i7 -Djava.util.logging.manager=org.apache.juli.ClassLoaderLogManager -Djava.util.logging.config.file=/var/opt/scalix/i7/tomcat/conf/logging.properties -Djava.endorsed.dirs=/opt/scalix-tomcat/common/endorsed -classpath /usr/java/jre1.5.0_06/lib/tools.jar:/opt/scalix-tomcat/bin/bootstrap.jar:/opt/scalix-tomcat/bin/commons-logging-api.jar -Dcatalina.base=/var/opt/scalix/i7/tomcat -Dcatalina.home=/opt/scalix-tomcat -Djava.io.tmpdir=/var/opt/scalix/i7/tomcat/temp org.apache.catalina.startup.Bootstrap start
22532 pts/0 S+ 0:00 grep java
mailhost:/var/opt/scalix/i7/s/logs # ps ax | grep post
15528 ? S 0:00 /usr/bin/postmaster -i -h mailhost.xxxx.xxx.xxx -p 5733 -D /var/opt/scalix/i7/postgres/data -k /var/opt/scalix/i7/postgres/data
15530 ? S 0:00 postgres: stats buffer process
15532 ? S 0:00 postgres: stats collector process
22428 ? S 0:00 postgres: scalix scalix x.x.x.x idle
22431 ? S 0:00 postgres: scalix scalix x.x.x.x idle
22434 ? S 0:00 postgres: scalix scalix x.x.x.x idle
22437 ? S 0:00 postgres: scalix scalix x.x.x.x idle
22439 ? S 0:00 postgres: scalix scalix x.x.x.x idle
22534 pts/0 S+ 0:00 grep post
Posted: Thu Apr 19, 2007 8:08 am
by ScalixSupport
Hi!
It might possibly be due to high CPU usage and slow responses. You can try to monitor the
CPU usage when you expect this error, there has been a lot of improvements done to SIS
in 11.0.3, we are constantly trying to improve SIS more and more.
Thanks,
Subir
Posted: Thu Apr 19, 2007 8:14 am
by heupink
Ok,
I am running sysstat on my systems, and when looking at sar, I don't see high cpu usage, but maybe occasional short peaks don't show up there...
Code: Select all
09:20:01 CPU %user %nice %system %iowait %idle
09:30:01 all 2.43 0.06 1.45 7.04 89.02
09:40:01 all 2.12 0.03 1.92 7.62 88.30
09:50:01 all 2.74 0.07 1.57 5.98 89.64
10:00:01 all 2.81 0.13 1.72 6.13 89.22
10:10:01 all 3.13 0.12 1.84 8.16 86.74
10:20:01 all 2.85 0.07 1.75 5.72 89.61
10:30:01 all 3.22 0.06 2.00 8.30 86.43
10:40:01 all 2.38 0.06 1.23 5.75 90.57
10:50:01 all 2.63 0.06 1.61 15.84 79.87
11:00:01 all 2.55 0.01 1.41 5.89 90.14
11:10:01 all 3.03 0.06 1.77 6.32 88.82
11:20:01 all 2.50 0.02 1.44 4.85 91.18
11:30:01 all 3.17 0.60 1.86 6.75 87.61
11:40:01 all 3.14 1.36 2.11 7.18 86.21
11:50:01 all 2.62 0.02 1.70 5.30 90.35
12:00:31 all 3.75 0.05 2.44 8.50 85.27
12:10:01 all 3.22 0.08 1.97 8.80 85.92
12:20:01 all 4.46 0.28 2.72 14.96 77.58
12:30:01 all 2.75 0.03 1.57 6.37 89.27
12:40:01 all 2.74 0.02 1.84 9.14 86.26
12:50:01 all 2.04 0.02 1.08 4.96 91.90
13:00:01 all 1.94 0.01 0.94 3.32 93.78
13:10:01 all 4.49 0.54 2.21 16.06 76.71
13:20:01 all 3.26 0.02 1.97 11.10 83.64
13:30:01 all 2.36 0.01 1.39 6.18 90.06
13:40:01 all 2.43 0.03 1.45 7.40 88.69
13:50:01 all 3.13 0.09 1.85 8.14 86.80
14:00:01 all 4.11 0.01 2.12 9.56 84.20
14:10:01 all 2.53 1.22 1.68 7.74 86.83
Average: all 1.72 0.08 1.56 8.45 88.20
Anyway, thanks for the improvements :D
Posted: Thu Apr 19, 2007 8:17 am
by swordfish
You ca also use ommaint to monitor your CPU utilisation from here:
viewtopic.php?t=6357
At least it'll point you if it's a problem with the CPU utilisation or something else.
Posted: Thu Apr 19, 2007 8:54 am
by heupink
thanks for both your help.
mourik jan
Posted: Thu May 17, 2007 10:38 am
by ScalixSupport
Hi!
I have created a new bug for the error, "[OM 16082] Directory is unavailable at this time.
Please retry later.", the bug filed is:
http://bugzilla.scalix.com/show_bug.cgi?id=15382
Thanks,
Subir