Scalix Forums

I am getting messages Corrupt queue. They are always files with attachments. This used to happen occasionally with some PDF's, but seems more common now I have installed a new server last week with the latest software.
OmShowLog shows messeges likes this

ERROR Internet Mail (Outgoing ) 03.07.07 14:24:28
[OM.UX 1168] TNEF gateway: MAPI message attachment SDOC1828.pdf not found in Tra
nsaction File


WARNING Internet Mail (Outgoing ) 03.07.07 14:24:28
[OM.UX 1531] Error in decoding file

<- tf_ReadRecord 44000 67
-> tf_GetINT32
<- tf_GetINT32
-> tf_ReadRecord
-> tf_GetINT32
<- tf_GetINT32
<- tf_ReadRecord 44000 67
-> tf_GetINT32
<- tf_GetINT32
-> tf_ReadRecord
<- tf_ReadRecord:NO
-> tnef_getPastRendData
<- tnef_getPastRendData
-> tnef_getPastRendData
<- tnef_getPastRendData
<- /build/11.0.2/src/lib/tnef/tnef_encode.c:692[102,1531]


WARNING Internet Mail (Outgoing ) 03.07.07 14:24:28
[OM.UX 3001] Failed to convert message to MIME format - moving message to ERROR
queue

The basic message is the same for all messages corrupted.
Any ideas ?

This is due to a Scalix 11 bug in the TNEF routing of the Internet gateway, see:
http://bugzilla.scalix.com/show_bug.cgi?id=14870

This problem affects messages with attachments that use the TNEF flavour of the Internet gateway (typically Outlook messages to Exchange users). We have a fix for this now, and will be making it available in the near future.

Richard

Can I test it, this is stopping nearly all outgoing email from our company with attachments, including invoices etc. Also stops emails for people that have background bitmaps

Hi Graeme,

Are all the recipients affected addressed via the TNEF (Outlook Rich Text) route?
What version of Linux are you running?

Richard

If you need an immediate quick fix, you can delete all of the TNEF routes. This will force them out MIME, which will work fine. HOWEVER, it will mean that things like meeting requests and such are broken when they go to an exchange 5.5 server.

Kev.

Richard Hall wrote:Hi Graeme,

Are all the recipients affected addressed via the TNEF (Outlook Rich Text) route?
What version of Linux are you running?

Richard

How do I tell this, yes they would have all been sent using RTF format from outlook. I am running REL4 with all latest patches etc

kanderson wrote:If you need an immediate quick fix, you can delete all of the TNEF routes. This will force them out MIME, which will work fine. HOWEVER, it will mean that things like meeting requests and such are broken when they go to an exchange 5.5 server.

Kev.

How can I disable the TNEF routes for the time being, I can live with the calendar thing if it will help me in the short term ?
Cheers

graemef wrote:

kanderson wrote:If you need an immediate quick fix, you can delete all of the TNEF routes. This will force them out MIME, which will work fine. HOWEVER, it will mean that things like meeting requests and such are broken when they go to an exchange 5.5 server.

Kev.

How can I disable the TNEF routes for the time being, I can live with the calendar thing if it will help me in the short term ?
Cheers

Probably the easiest way to do this is to list the Internet gateway details and then unset the TNEF route, and restart the gateway for the changes to take effect:
Then when the problem is fixed you can reinstate the TNEF route:
... but remember you will lose some of the Outlook message richness by unsetting the TNEF route.

A fix for this issue is now generally available. Please see http://www.scalix.com/forums/viewtopic.php?t=6515 for details.

Florian.