Scalix Recovered Items folder empty for all users

[cdclark]

So I was actually reading the Scalix Admin Guide (shocking, I know...) and I saw the section on recovering deleted items. Wanting to test it, I enabled the recovery folder for my account and someone else per the directions in the Guide. Also noting the incompatibility with Smartcache, I first attempted to access the Scalix Recovered Items folder via SWA, then via a non-caching outlook profile. In both cases I could open the folder but it was empty.

Next, I tried on the other user's account and he has the same issue. According to the docs the default settings have items removed from "Deleted Items" moving to Scalix Recovered Items for 7 days. I know for sure I deleted some items from my Deleted items earlier this morning...

So.. is there anything else I need to enable to make this work?

We're running Scalix 11 GA on CentOS 4 (yeah I know, unsupported...) as a proof of concept prior to purchase.

[mito]

Just a silly question, but did you have the option enabled before you deleted the items? I haven't had a chance to upgrade to Scalix 11 yet, but my guess is that it only protects you from that point on, which means you're out of luck for any messages deleted before you enabled the recovery folder.

Just my guess...

[florian]

two things - first it only protects your deleted items from the point of install of Scalix 11 onwards - correct; second, the feature is only available for Small Business and Enterprise Edition licenses; it won't work (i.e. doesn't save deleted messages) while running on the free community edition license.

Florian.

[mito]

it won't work (i.e. doesn't save deleted messages) while running on the free community edition license.

Florian.

Ah, interesting. Just a suggestion in case this is the problem, and for future use, it'd be better to either disable the option or remove it entirely for the community edition (probably disable would be better). Otherwise, I can see this happening a lot... people enabling it and then complaining that it isn't working....

[florian]

I actually do believe you don't see the option in the Scalix Admin Console for Community Edition, only through the command line. Removing it is a no-op because the difference betwee the editions is only in the license key, not in the code. We could obviously think of disabling the option also in the CLI interface, but somehow assume that there is more important things to focus our development efforts on.

If someone thinks this is really required, please log a bug at bugzilla.scalix.com

Cheers,
F,

[mito]

Ah, well... that's good enough to stop the masses.

And what, you mean you guys aren't just sitting around laughing it up? You mean you actually DO things?


(btw, thanks for all the great, hard work!)

[cdclark]

I actually do believe you don't see the option in the Scalix Admin Console for Community Edition, only through the command line. Removing it is a no-op because the difference betwee the editions is only in the license key, not in the code. We could obviously think of disabling the option also in the CLI interface, but somehow assume that there is more important things to focus our development efforts on.

If someone thinks this is really required, please log a bug at bugzilla.scalix.com

Cheers,
F,

We are indeed using the community edition right now. I'll contact my rep and get a trial key.

You might want to consider adding a note about the SBE or EE requirement to the admin guide or product comparison tables. The only other place I saw this restriction mentioned was in the post of some other Scalix user (Valerion perhaps?) This doesn't mean its not there in the docs somewhere, I just didn't see it.

Thanks again Florian!