User not getting all mail

[dotbill]

Is there any reason anyone on the forum can think of, why one user is not receiving all of her email? She is on the same PDL's as users who do.

Thanks

-bill

[ScalixSupport]

Hi!

Please verify if the user has any rules wizard set for her account. To directly go to the rules wizard page for the user, access the page:

http://<your-scalix-server-name>/Scalix/rw

Login using the username/password to check the rules

Is the user able properly login SWA/use Outlook for her account? Is the user able to send any mail(s) locally or externally?

Can you see the username listed in the result of the command:
omshowu -m all

If you can see the username in the above command can you get the details for the user from the command:
omshowu -n <username>
NB: Please replace <username> with the appropriate user's name.

Finally, if the above two commands work, could you please do the following to do a omscan for the mailbox of user in question.

For omscan follow the below given steps:

These set of three commands would reset omscan server cycle:
omoff -d0 omscan
omscan -Z
omon omscan

You need to watch the status of the omscan process using the command:
omscan -t

Wait until you get a message that says "Current server cycle not started;
service reset or delayed".

Now try to fix the mailstore related issues in active mode using the below given command:
omscan -Avfx -U <username>
NB: Please replace <username> with the appropriate user's name.

For the details of the above command please refer to the man pages of omscan.

Thanks.

Warm Regards,
Subir