Scalix Forums

Hello,
I have a suer with a ~2GB Mailbox which has the following problem since today:

The messages he marked es read in OL does still show up as unread in his SWA.

running ommaint --wekly gives the following:



Orphans found ....
Orphan name Orphan type
~/data/000000e/00034ug Serialised File.
~/data/000000p/000411t Serialised File.
~/data/000000r/0007aqe Serialised File.
~/data/000000v/00035cv Serialised File.
~/data/0000014/0004p42 Data Item.
~/data/0000014/000411u Data Item.
~/data/0000016/0004152 Container.
~/data/0000016/000415a Transaction file.
~/data/0000016/0004153 Data Item.
~/data/0000016/000415b Container.
~/data/0000016/000415c Data Item.
~/data/0000016/0004155 Transaction file.
~/data/0000016/0004156 Container.
~/data/0000016/0004157 Data Item.
~/data/0000016/0004158 Data Item.
~/data/0000016/0004151 Transaction file.
~/data/000001h/0003a8p Serialised File.
~/data/000001m/0003u00 Serialised File.
~/data/000001n/0002ua1 Serialised File.
~/data/000001t/0003u01 Data Item.
~/data/0000026/0003u5n Container.
~/data/0000026/0003u5g Container.
~/data/0000026/0003u5o Container.
~/data/0000026/0003u5h Container.
~/data/0000026/0003u5i Container.
~/data/0000026/0003u5j Container.
~/data/0000026/0003u5k Container.
~/data/0000026/0003u5l Container.
~/data/0000026/0003u5m Container.
~/data/0000029/0003uik Serialised File.
~/data/0000029/0003uim Serialised File.
~/data/0000029/0003uil Serialised File.
~/data/000002c/0002ua2 Data Item.
~/data/000002f/0003ue5 Container.
~/data/000002f/0003ugs Container.
~/data/000002f/0003uj4 Transaction file.
~/data/000002f/0003ue6 Container.
~/data/000002f/0003ugt Data Item.
~/data/000002f/0003uj5 Container.
~/data/000002f/0003ue7 Container.
~/data/000002f/0003uj6 Data Item.
~/data/000002f/0003ugu Data Item.
~/data/000002f/0003ue0 Container.
~/data/000002f/0003ue8 Container.
~/data/000002f/0003uj7 Data Item.
~/data/000002f/0003ue1 Container.
~/data/000002f/0003ue2 Container.
~/data/000002f/0003ue3 Container.
~/data/000002f/0003ue4 Container.
~/data/000002f/0003ugr Transaction file.
~/data/000002g/00042fr Data Item.
~/data/000002g/00042fs Data Item.
~/data/000002g/00042fl Transaction file.
~/data/000002g/00042fm Container.
~/data/000002g/00042fu Transaction file.
~/data/000002g/00042fn Data Item.
~/data/000002g/00042fv Container.
~/data/000002g/00042fp Transaction file.
~/data/000002g/00042h0 Data Item.
~/data/000002g/00042fq Container.
~/data/000002k/0003ujf Data Item.
~/data/000002k/0003uln Data Item.
~/data/000002k/0003ulo Data Item.
~/data/000002k/0003un2 Transaction file.
~/data/000002k/0003un3 Container.
~/data/000002k/0003unb Transaction file.
~/data/000002k/0003un4 Data Item.
~/data/000002k/0003unc Container.
~/data/000002k/0003ujd Transaction file.
~/data/000002k/0003ull Transaction file.
~/data/000002k/0003un5 Data Item.
~/data/000002k/0003und Data Item.
~/data/000002k/0003uje Container.
~/data/000002k/0003ulm Container.
~/data/000002k/0003une Data Item.
~/data/000002v/00037lo Serialised File.
~/data/0000035/0002nhu Serialised File.
~/data/000003m/00037lu Serialised File.
~/data/000003q/00037lv Data Item.
~/data/000003q/00037lp Data Item.


.... is there a loss of data? what can I do? Rather urgent, please help

omshowlog shows the following:

SERIOUS ERROR Remote Client (U/I Access ) 16.10.06 12:55:12
[OM 10270] Process about to terminate due to error.
Signal (Segmentation Violation) trapped by process 12445
Procedure trace follows:
<- pc_send_logical_block
<- pc_sendmessage
-> pc_recvmessage
-> pc_recv_logical_block
-> sck_raw_read
<- sck_raw_read
-> sck_raw_read
<- sck_raw_read
<- pc_recv_logical_block
<- pc_recvmessage
-> ual_SendMessage
<- ual_SendMessage
-> ual_RecvReply
-> ual_DirEntry
-> ual_GetUserCharSet
..
...
...

SERIOUS ERROR Remote Client (U/I Access ) 16.10.06 14:01:39
[OM 10272] BACKTRACE:
/opt/scalix/lib/libom_er.so(er_add_backtrace+0xc6)[0x139f06]
/opt/scalix/lib/libom_er.so[0x13a1d6]
/opt/scalix/lib/libom_er.so(er_DumpProcAndExit+0x1f)[0x13a37f]
/lib/tls/libpthread.so.0[0x630898]
/opt/scalix/lib/libom_ual.so(ual_DirEntry+0x2d6)[0x92a9e8]
/opt/scalix/lib/libom_ual.so(ual_RecvReply+0xc8a)[0x956d85]
/opt/scalix/lib/libom_ual.so(ual_ProcessCommands+0xcd)[0x9610c5]
/opt/scalix/bin/ual.remote[0x804dec9]
/lib/tls/libc.so.6(__libc_start_main+0xd3)[0x3d8de3]
/opt/scalix/bin/ual.remote[0x8049a5d]
򿬧

You seem to be having quite a few problems. On more than one posting you've indicated that the problem is urgent. There are no service level agreements associated with this forum. If you are having problems of an urgent nature, I suggest you purchase support.

Your out put from ommaint weekly is not reporting anything unusual.

I suggest running omscan on this user's mailbox with:

omscan -Afx -U "user name"

Regards,
Don

Hello Don,

So thanks for your quick reply, my post was not meant to be arrogating or something like this... I don't usually don't demand replys to be rather urgent, but unfortunalety I didn't receive any answers on some of my posts (not on all, please don't get this is the wrong neck). So slowly everything seemed to work smoothly and yesterday the co-worker came with this problem to me and I thought "shit, everything X up".

So thanks for your quick reply, my post was not meant to be arrogating or something like this... my fault.

I read about the omscan command in the Knowledgebase but I didn't understand what will really happen. Will there be a loss of data/messages if I run this command? Must the user be logged out or not?

Big thanks for any help,

Kurt

No need to apologize, I'm just saying, this isn't the place for ugent matters. As I said, there are no SLAs associated with the forum.

From the man page for omscan:



Please see the man page for more details.

You shouldn't see loss of data. This tool is used to reconcile inconsistencies.

Regards,
Don

Yesterday I mailed your support with an Licence issue and Yuri replyed very quickly and helped out without any further problems

we indeed have by now one 50 user Standard Scalix ....

Thanks for your help Don, user is by now happy again and does not miss any items.

Just one question perhaps which is not part of this problem: Will the next Scalix release be shipped with the right sync13.schema file from Florian in the Forum and not the outdated one?

regards from Berlin

Kurt

Indeed it does. You can already see that in Scalix 11 Beta 1, available for download today.

Cheers from Frankfurt,
Florian.

I'm looking forward to test scalix 11... already had it setup in a vmware but quite now it's sleeping there till I have free time....

One last more thing: in sac in the 10er Version there is a typo: in german it's

Eintragen in Addressverzeichnis should be Eintragen ins Adressbuch/Verzeichnis with one d...

I always make this mistake mysqlf

now, to get this one fixed - can you please open a "minor" or "trivial" bug in http://bugzilla.scalix.com?

Thanks,
Florian.

done