Can't Login to Web Admin (9.0 Eval)

[tlauder]

For some reason I can't log into the Web Admin page. I can log into the webmail portion using the sxadmin and user account I created but can't use either to login to the admin page. I tried making my regular user account an admin account too and it still won't let it in. Any ideas?

[jsyn]

try using the full account name i.e. sxadmin@yourdomain.whatever

i was jsut using "sxadmin" and was going bonkers trying to figure out what I was doing wrong.

[tlauder]

Yeah, I tried it with the @FQDN and it doesn't work either. Using sxadmin@FQDN works fine for webmail though. I can't seem to find where it saves the logs for that, is there a way for me to see what the Scalix logs are saying about the failed login?

[ScalixSupport]

The log is called caa.log and is in the /logs directory under your Tomcat directory, typically something like...

/home/jakarta-tomcat-4.1.x/logs

Another thing to verify is to make sure the ldap daemon is running on the machine -

#omstat - a

As stated already, your login into SAC should be FQDN...(sxadmin@host.domain.com), but more importantly to verify what this, run the following...

#omshowu -n sxadmin

You will see a value titled "Authentication ID", this is exactly what you need to log in as.

Let us know if you still need help.

Support

[zandrew]

Hi,
tlauder:
1. you should check the slapd server configured on you server
lsof -i:389
You need omslapd in the COMMAND column
2. you should check if you have the querymgr user.
omshowu -n querymgr
If not, reinstall the sac application and rerun
configurator --install --sac
Say "no" when it ask you if you already have create
query manager.

After succesfull logon modify user sxadmin (advanced tab, login id field)
for any reasonable id.

if you want to see logging sequence do the following:
1. add
loglevel 5
string to the /var/opt/scalix/sys/slapd.conf file.
2. restart omslapd
omoff -d 0 slapd
omon slapd
3. add
*.debug,mail.none /var/log/mydebug
string to the /etc/syslog.conf file
4. restart syslogd
service syslog restart
5. look at /var/log/mydebug file
tail -f /var/log/mydebug
6. try to logon into sac.
You should see omslapd debug info appeared in the /var/log/mydebug file.

Scalix command:
I believe you should revize installation guide in this part. Personally spent a lot of time
trying to log into sac.

[ScalixSupport]

Scalix command:
I believe you should revize installation guide in this part. Personally spent a lot of time
trying to log into sac.

Point taken. I have raised a request to have the documentation changed.

Cheers

Dave Kelly
Senior Support Engineer
Scalix Corporation

[tlauder]

Thanks for the help, I didn't have the querymgr user so I added that and everything worked.

[jrizzo]

I can login to webmail with user sxadmin, but not sac. I have tried sxadmin,sxadmin@sombox2,sxadmin@perpetualent.com,sxadmin@somebox2.perpetualent.com.

[/code]
[root@somebox2 bin]# omshowu -n querymgr
Authentication ID: querymgr@somebox2.perpetualent.com
User Name : querymgr /CN=querymgr
MailNode : somebox2
Internet Address : "querymgr" <querymgr@perpetualent.com>
System Login : 64534
Password : set
External authentication only: NO
Admin Capabilities : YES
Mailbox Admin Capabilities : NO
Language : C
Virtual Vault : Enabled (default)
Mail Account: Unlocked
Last Signon : Never.
Receipt of mail : ENABLED
Service level : 0
Excluded from Tidying : NO
[root@somebox2 bin]# omshowu -n sxadmin
Authentication ID: sxadmin@somebox2
User Name : sxadmin /CN=sxadmin
MailNode : somebox2
Internet Address : "sxadmin" <sxadmin@perpetualent.com>
System Login : sxadmin
Password : set
External authentication only: NO
Admin Capabilities : YES
Mailbox Admin Capabilities : NO
Language : C
Virtual Vault : Enabled (default)
Mail Account: Unlocked
Last Signon : 07.28.04 23:40:40
Receipt of mail : ENABLED
Service level : 0
Excluded from Tidying : NO
[root@somebox2 bin]# omstat -a
PC Monitor Started NON-STOP 0
Directory Relay Server Started 21:20:54
Notification Server Started 21:20:54 0
Shared memory daemon Started NON-STOP
Notification Monitor Started NON-STOP
Session Monitor Started NON-STOP
Container Access Monitor Started NON-STOP
Item Structure Server Stopped
Database Monitor Started 21:20:54
Licence Monitor Daemon Started NON-STOP
LDAP Daemon Started 21:20:54
Queue Manager Started NON-STOP
Item Delete Daemon Started NON-STOP
IMAP Server Daemon Started 21:20:54
SMTP Relay Started 21:20:54
Mime Browser Controller Started 21:20:54
[root@somebox2 bin]# omstat -s
Service Router Started 21:25:22 0
Local Delivery Started 21:25:22 0
Internet Mail Gateway Started 21:25:22 0
Sendmail Interface Started 21:25:22 0
Local Client Interface Enabled 21:25:22 0
Remote Client Interface Enabled 21:25:22 1
Test Server Started 21:25:22 0
Request Server Started 21:25:22 0
Print Server Started 21:25:22 0
Directory Synchronization Started 21:25:23 0
Bulletin Board Server Started 21:25:23 0
Background Search Service Started 21:25:23 0
Dump Server Started 21:25:23 0
CDA Server Started 21:25:23 0
Application Link Server Stopped 0
POP3 interface Started 21:25:23 0
Omscan Server Started 21:25:23 0
Archiver Started 21:25:23 0
[code][/code][/list]